Interactive telephonic message delivery method and apparatus for providing an intended recipient of a voice audio message with options as to when he or she will hear the message

• US 5,568,539 A
• Filed: 02/28/1995
• Issued: 10/22/1996
• Est. Priority Date: 02/28/1995
• Status: Expired due to Fees

• Current Assignee: Intertel Communications, Inc. (Lumen Technologies, Inc.)
• Original Assignee: Intertel Communications, Inc. (Lumen Technologies, Inc.)
• Inventors: Pearlman, Curtis, Bergsman, Barry
• Primary Examiner(s): Zele, Krista M.
• Assistant Examiner(s): Hunter, Daniel S.
• Application Number:
  US08/395,898
• Time in Patent Office: 602 Days
• Field of Search: 379/67, 379/69, 379/74, 379/77, 379/89, 379/88, 379/72
• US Class Current: 379/88.22
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

An interactive telephonic message delivery method and apparatus for providing an intended recipient of a voice message with options as to when the intended recipient will hear the message. Initially, the recipient of the voice mail is directed to indicate that he or she has a touch-tone telephone by generating a recognizable tone through pressing any one of the telephone touch-tone buttons. If the recipient does not generate a recognizable tone before the expiration of a predetermined amount of time, the recipient is informed of a telephone number to dial at a later time from a touch-tone telephone in order to retrieve the message. On the other hand, if the recipient indicates that he or she possesses a touch-tone telephone (i.e., if the recipient generates a recognizable tone), the recipient is then provided with a number of options for processing the message. The recipient then selects particular options by pressing the telephone buttons associated with the particular options.

Claims

1. An interactive telephonic message delivery method comprising the step of providing an intended recipient of a voice message with a plurality of time and place delivery options for processing said message after calling said intended recipient at an appointed date and time, wherein said recipient selects a particular option by pressing a telephone touch-tone button associated with said particular option.

2. An interactive telephonic message delivery method comprising the step of providing an intended recipient of a voice message with options for processing said message after calling said intended recipient at an appointed date and time, wherein said recipient selects a particular option by pressing a telephone touch-tone button associated with said particular option, and wherein said step of providing said recipient with said plurality of options for processing said message comprises:

(a) instructing said recipient to press a first button to listen to said message;

(b) instructing said recipient to press a second button to receive a telephone number for later retrieving said message; and

(c) instructing said recipient to press a third button to end said telephone call and to receive another telephone call within a second predetermined amount of time.

3. The interactive telephonic message delivery method of claim 2, wherein, if said recipient presses said first button, said method further comprises the step of delivering said message.

4. The interactive telephonic message delivery method of claim 3, wherein, if said recipient presses said second button, said message delivery method further comprises the steps of:

(a) informing said recipient of said telephone number for later retrieving said message;

(b) providing said recipient with instruction to follow when calling to retrieve said message; and

(c) changing a call record of said message to indicate that said recipient will retrieve said message.

5. The interactive telephonic message delivery method of claim 4, wherein, if said recipient selects said third button, said method further comprises the steps of:

(a) ending said telephone call;

(b) recording a new message delivery date and time in said call record, wherein said new message delivery date and time corresponds to said appointed date and time plus said second predetermined amount of time; and

(c) calling said recipient at said new message delivery date and time.

6. An interactive telephonic message delivery method for providing an intended recipient of a voice message with options for processing said message after calling said intended recipient at an appointed date and time, said method comprising the steps of:

(a) requesting said recipient to generate a recognizable tone by pressing any one of telephone touch-tone buttons;

(b) if a recognizable tone is not received before a first predetermined amount of time expires,

informing said recipient of a telephone number to dial from a touch-tone telephone in order to retrieve the pending message, and

ending the telephone call; and

(c) if a recognizable tone is received before the expiration of said first predetermined amount of time, providing said recipient with a plurality of options for processing said message, wherein said recipient selects a particular option by pressing a telephone touch-tone button associated with said particular option.

7. The interactive telephonic message delivery method of claim 6, wherein said step of providing said recipient with said plurality of options for processing said message comprises:

(a) instructing said recipient to press a first button to listen to said message;

(b) instructing said recipient to press a second button to receive said telephone number for later retrieving said message; and

(c) instructing said recipient to press a third button to end said telephone call and to receive another telephone call within a second predetermined amount of time.

8. The interactive telephonic message delivery method of claim 7, wherein, if said recipient presses said first button, said method further comprises the step of delivering said message.

9. The interactive telephonic message delivery method of claim 8, wherein, if said recipient presses said second button, said message delivery method further comprises the steps of:

(a) informing said recipient of said telephone number for later retrieving said message;

(b) providing said recipient with instruction to follow when calling to retrieve said message; and

(c) changing a call record of said message to indicate that said recipient will retrieve said message.

10. The interactive telephonic message delivery method of claim 9, wherein, if said recipient selects said third button, said method further comprises the steps of:

(a) ending said telephone call;

(b) recording a new message delivery date and time in said call record, wherein said new message delivery date and time corresponds to said appointed date and time plus said second predetermined amount of time; and

(c) calling said recipient at said new message delivery date and time.

11. An interactive telephonic message delivery apparatus comprising means for providing an intended recipient of a voice message with a plurality of time and space delivery options for processing said message after calling said intended recipient at an appointed date and time, wherein said recipient selects a particular option by pressing a telephone touch-tone button associated with said particular option.

12. An interactive telephonic message delivery apparatus comprising means for providing an intended recipient of a voice message with options for processing said message after calling said intended recipient at an appointed date and time, wherein said recipient selects a particular option by pressing a telephone touch-tone button associated with said particular option, and wherein said means for providing said recipient with said plurality of options for processing said message comprises:

(a) means for instructing said recipient to press a first button to listen to said message;

(b) means for instructing said recipient to press a second button to receive a telephone number for later retrieving said message; and

(c) means for instructing said recipient to press a third button to end said telephone call and to receive another telephone call within a second predetermined amount of time.

13. The interactive telephonic message delivery apparatus of claim 12, wherein, if said recipient presses said first button, said apparatus further comprises means for delivering said message.

14. The interactive telephonic message delivery apparatus of claim 13, wherein, if said recipient presses said second button, said message delivery apparatus further comprises:

(a) means for informing said recipient of said telephone number for later retrieving said message;

(b) means for providing said recipient with instruction to follow when calling to retrieve said message; and

(c) means for changing a call record of said message to indicate that said recipient will retrieve said message.

15. The interactive telephonic message delivery apparatus of claim 14, wherein, if said recipient selects said third button, said apparatus further comprises:

(a) means for ending said telephone call;

(b) means for recording a new message delivery date and time in said call record, wherein said new message delivery date and time corresponds to said appointed date and time plus said second predetermined amount of time; and

(c) means for calling said recipient at said new message delivery date and time.