Corporate travel controller

• US 5,570,283 A
• Filed: 11/18/1994
• Issued: 10/29/1996
• Est. Priority Date: 11/18/1994
• Status: Expired due to Fees

• Current Assignee: Reed Elsevier Properties Inc. (RELX PLC)
• Original Assignee: Travelnet, Inc.
• Inventors: Shoolery, John R., Pasela, Guy E., Leung, Kenneth M., Morris, Kathleen A., De La Torre, Diane L.
• Primary Examiner(s): McElheny, Jr., Donald E.
• Assistant Examiner(s): Poinvil, Frantzy
• Application Number:
  US08/342,348
• Time in Patent Office: 711 Days
• Field of Search: 364/401-402, 364/403, 364/406, 364/408, 340/825.28, 395/200, 395/650, 395/275, 395/500, 395/600, 395/800, 395/916, 395/934, 379/90, 379/355, 379/356, 370/80.5, 370/80.6
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events

Abstract

A system for controlling travel primarily in a corporate environment that interconnects travelers, travel agents and airline CRSs so that a traveler can communicate with the CRS with a user friendly GUI to obtain schedule information and transfer such to a travel agent, the travel agent can use the selected schedule information for ticketing and to assure the lowest cost while the entire trip information is stored locally for management control. The system includes multiple connects to the CRS to overcome data transfer limitations specific to airline CRSs.

Claims

1. A system to allow rapid access to at least one airline computerized reservation system (CRS) by unskilled persons, the CRS having a generally fixed maximum response size per data request, said system including:

a plurality of workstations for inputs by unskilled persons and outputs thereto;

server means connected to said workstations;

means to translate inputs from said workstations into CRS communication code;

means to translate communication code from the CRS into outputs to said workstations;

communication means for connecting said server means to the CRS including;

a plurality of logical connections;

sensing means to sense a data request from a said workstation for CRS information that is likely to be larger than the maximum response size and produce a first signal indicative that such a data request has been received;

means responsive to said first signal to increase the number of said logical connections providing outputs to said workstation;

means to request the CRS information across said increased number of said logical connections so that the CRS responds to each logical connection with a different portion of the requested CRS information; and

means to reassemble the different portions of the CRS information into the requested output for said workstation, thereby increasing the response time of said system to the data request.

2. The system as defined in claim 1 wherein said means responsive to said first signal to increase the number of said logical connections providing outputs to said workstation include:

means for dedicating a number of said logical connections for use when a workstation requests CRS information that is likely to be larger than the maximum response size.

3. The system as defined in claim 1 wherein said means responsive to said first signal to increase the number of said logical connections providing outputs to said workstation include:

means for determining the number of logical connections that are not in use, said means responsive to said first signal to increase the number of said logical connections including;

means for using a number of said logical connections available for use to fulfill a workstation request to the CRS for CRS information that is likely to be larger than the maximum response size, the number used being variable with the number of said logical connections available for use.

4. The system as defined in claim 3 wherein said means responsive to said first signal to increase the number of said logical connections providing outputs to said workstation include:

means for determining the number of logical connections that are used by said means responsive to said first signal to increase the number of said logical connections.

5. The system as defined in claim 1 further including:

at least one travel agent interface connected to said server means for communication of travel requests from said workstations, and wherein said server means further include;

storage means to capture airline itineraries verified at said travel agent interface and the costs thereof; and

retrieval means to provide published fare information and prior verified itineraries fares information to said workstations so that alternate fares for an itinerary can be displayed thereby.

6. The system as defined in claim 5 wherein said storage means also stores negotiated fares, discounts, unpublished fares, free upgrades available, and system policy to display system preferred trips to said workstations.

7. The system as defined in claim 5 wherein said storage means also stores negotiated fares, discounts, unpublished fares, free upgrades available, and system policy, and further includes:

means to display data on travelers choices of travel in response to display of costs thereto.

8. The system as defined in claim 1 wherein said means to translate inputs from said workstations into CRS communication code and said means to translate CRS communication code from the CRS into outputs to said workstations include:

at least one software lookup table that is configurable for rapid response to changes in native CRS communication code without undue disturbance to said system.

9. The system as defined in claim 1 further including:

second communication means for connecting said server means to a second CRS including;

a plurality of logical connections to the second CRS;

sensing means to sense a request from a said workstation for second CRS information that is likely to be larger than a maximum response size and produce a second signal;

means responsive to said second signal to increase the number of said logical connections providing outputs to said workstation;

means to request the second CRS information across said increased number of said logical connections so that the second CRS responds to each logical connection with a different portion of the second CRS information; and

means to reassemble the different portions of second CRS information into the requested output for said workstation, thereby increasing the response time of said system to the request of the second CRS.

10. The system as defined in claim 1 wherein said server means include:

a CRS central server that upon being requested, establishes connections with particular CRSs that are requested.

11. The system as defined in claim 10 wherein said CRS central server includes:

CRS specific servers that include;

means to translate between system language and CRS language for the specific CRS.

12. The system as defined in claim 1 wherein said means to translate inputs from said workstations into CRS communication code and said means to translate CRS communication code from the CRS into outputs to said workstations include:

a software lookup table that is a separately compilable module, whereby said software loading table can be modified for changes in CRS communication code without undue disturbance to said system.

13. The system as defined in claim 1 further including:

at least one supervisor workstation including;

means to display data on choices of travel in response to display of costs thereto;

means to request approval of trips; and

means to approve trips.

14. The system as defined in claim 1 wherein said storage means also stores negotiated fares, available discounts, available unpublished fares, available upgrades, travel policy applicable to traveler, and the actual fares of ticketed trips as they are ticketed;

and

means to display lowest cost within policy trip itineraries to said workstations in accordance with the information stored in said storage means.

15. The system as defined in claim 1 wherein said storage means also stores negotiated fares, discounts, unpublished fares, free upgrades available, and system policy, and further includes:

means to display data on travelers'"'"' choices of travel in response to display of costs thereto.

16. The system as defined in claim 1 wherein said means to request the CRS information across said increased number of said logical connections so that the CRS responds to each logical connection with a different portion of the requested CRS information requests the CRS information so that at least one of the different portions is the maximum response size.

17. A system to allow rapid access to at least one airline computerized reservation system (CRS) by unskilled persons, the CRS having a generally fixed maximum response size per data request, said system including:

a plurality of workstations for inputs by unskilled persons and outputs thereto;

at least one travel agent interface connected to said server means for communication of travel requests from said workstations to the at least one CRS;

server means connected to said workstations and said ticket agent interface;

means to translate inputs from said workstations into CRS communication code;

means to translate communication code from the CRS into outputs to said workstations;

communication means for connecting said server means to the CRS including;

a plurality of logical connections;

sensing means to sense a data request from a said travel agent interface for CRS information that is likely to be larger than the maximum response size and to produce a first signal;

means responsive to said first signal to increase the number of said logical connections providing outputs to said travel agent interface;

means to request the CRS information across said increased number of said logical connections so that the CRS responds to each logical connection with a different portion of the CRS information; and

means to reassemble the different portions of the CRS information into the requested output for said travel agent interface, thereby increasing the response time of said system to the data request.

18. The system as defined in claim 17 wherein said means responsive to said first signal to increase the number of said logical connections providing outputs to said travel agent interface include:

means for dedicating a number of said logical connections for use when a travel agent interface requests CRS information that is likely to be larger than the maximum response size.

19. The system as defined in claim 17 wherein said means responsive to said first signal to increase the number of said logical connections providing outputs to said travel agent interface include:

means for determining the number of logical connections that are not in use, said means responsive to said first signal to increase the number of said logical connections including;

means for using a number of said logical connections available for use to fulfill a travel agent interface request to the CRS for CRS information that is likely to be larger than the maximum response size, the number used being variable with the number of said logical connections available for use.

20. The system as defined in claim 19 wherein said means responsive to said first signal to increase the number of said logical connections providing outputs to said travel agent interface include:

means for determining the number of logical connections that are used by said means responsive to said first signal to increase the number of said logical connections.

21. The system as defined in claim 17 wherein said server means further include:

storage means to capture airline itineraries verified at said travel agent interface and the costs thereof; and

retrieval means to provide published fare information and prior verified itineraries fares information to said workstations so that alternate fares for an itinerary can be displayed thereby.

22. The system as defined in claim 21 wherein said storage means also stores negotiated fares, discounts, unpublished fares, free upgrades available, and system policy to display system preferred trips to said workstations.

23. The system as defined in claim 17 wherein said storage means also stores negotiated fares, available discounts, available unpublished fares, available upgrades, travel policy applicable, and the actual fares of ticketed trips as they are ticketed;

and

means to display lowest cost within policy trip itineraries to said workstations in accordance with the information stored in said storage means.

24. The system as defined in claim 17 further including:

second communication means for connecting said server means to a second CRS including;

a plurality of logical connections to the second CRS;

sensing means to sense a request from a said travel agent interface for second CRS information that is likely to be larger than a maximum response size and produce a second signal;

means responsive to said second signal to increase the number of said logical connections to the second CRS providing outputs to said travel agent interface;

means to request the second CRS information across said increased number of said logical connections to the second CRS so that the second CRS responds to each logical connection with a different portion of the the second CRS information; and

means to reassemble the different portions of the second CRS information into the requested output for said travel agent interface, thereby increasing the response time of said system to the request of the second CRS.

25. The system as defined in claim 17 wherein said means to request the CRS information across said increased number of said logical connections so that the CRS responds to each logical connection with a different portion of the requested CRS information requests the CRS information so that at least one of the different portions is the maximum response size.

26. A system to allow rapid access to at least one airline computerized reservation system (CR8) by unskilled persons, the CRS having a generally fixed maximum response size per data request, said system including:

a plurality of traveler workstations for inputs by unskilled persons and outputs thereto;

at least one travel agent workstation connected to said server means for communication of travel requests from said traveler workstations;

server means connected to said workstations;

means to translate inputs from said workstations into CRS communication code;

means to translate communication code from the CRS into outputs to said workstations;

communication means for connecting said server means to the CRS including;

a plurality of logical connections, the number of which is larger than the number of said travel agent workstations communicating with the CRS;

sensing means to sense a data request from a said travel agent workstation for CRS information that is likely to be larger than the maximum response size and produce a first signal indicative that such a data request has been received;

means responsive to said first signal to increase the number of said logical connections providing outputs to said travel agent workstation;

means to request the CRS information across said increased number of said logical connections so that the ORS responds to each logical connection with a different portion of the requested CRS information, at least one of the different portions being the maximum response size; and

means to reassemble the different portions of the CRS information into the requested output for said travel agent workstation, thereby increasing the response time of said system to the data request.

27. The system as defined in claim 26 further including:

second communication means for connecting said server means to a second CRS including;

a plurality of logical connections, the number of which is larger than the number of said travel agent workstations communicating with the second CRS;

sensing means to sense a request from a said travel agent workstation for second CRS information that is likely to be larger than a maximum response size and produce a second signal;

means responsive to said second signal to increase the number of said logical connections providing outputs to said travel agent workstation;

means to request the second CRS information across said increased number of said logical connections so that the second CRS responds to each logical connection with a different portion of the requested second CRS information, at least one of the different portions being the maximum response size for second CRS information; and

means to reassemble the different portions of second CRS information into the requested output for said travel agent workstation, thereby increasing the response time of said system to the request of the second CRS.