Information system for a PABX

• US 5,572,577 A
• Filed: 11/08/1994
• Issued: 11/05/1996
• Est. Priority Date: 11/09/1993
• Status: Expired due to Term

• Current Assignee: ICL Data Oy (Fujitsu Limited)
• Original Assignee: ICL Data Oy (Fujitsu Limited)
• Inventors: Harrila, Raija
• Primary Examiner(s): Zele, Krista M.
• Assistant Examiner(s): Dharia, Parag
• Application Number:
  US08/335,931
• Time in Patent Office: 728 Days
• Field of Search: 379/210, 379/211, 379/212, 379/213, 379/214, 379/196, 379/198, 379/67, 379/88, 379/89, 379/207
• US Class Current: 379/88.22
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems

Abstract

The invention relates to an information system for a PABX (1) having extensions (B1-B5), a switchboard (2) for manual switching operations, and a direct inward dialling (DDI) function for switching calls provided with a DDI code directly to the PABX extensions. In the invention, the majority of incoming calls to the PABX are controlled by the information system of the invention, which comprises a database (21) maintaining status information on PABX subscribers, and a central processing unit CPU (20) connected to the database and to a voice message unit (22) controlled by the CPU on the basis of status information retrieved from the database, to deliver the desired voice messages to the calling party. When there is no reply from an extension or an absence code has been programmed, the CPU (20) reads from the database the reason for the absence and directs the voice message unit (22) automatically to output a voice message indicating the reason for the absence and, if desired, offering alternative functions, such as leaving a call back message, switching to another PABX extension, etc.

Claims

1. An information system for a PABX having PABX extensions, a control port, an operator switchboard for manual switching operations, and a direct inward dialling function for switching calls provided with a direct inward dialling code directly to the PABX extensions without assistance of the operator, the information system comprising

a database external to the PABX for maintaining status information on subscribers for the PABX extensions,

a monitor external to the PABX and associated with the operator switch-board for displaying the status information stored in the database,

a voice message unit external to the PABX, connected to predetermined ones of the PABX extensions for delivering and storing voice messages,

the PABX for receiving a call from a calling party to a called PABX extension and for automatically switching the calling party to one of said predetermined PABX extensions when there is no reply from the called PABX extension or when calls to the called PABX extension are blocked and, when an automatic switch occurs, for sending information to the control port identifying the called PABX extension and the one of the predetermined PABX extensions to which the automatic switch occurred,

a control unit external to the PABX, connected to the control port of the PABX, to the database and to the voice message unit, said control unit being responsive to said information at the control port of the PABX for retrieving status information of a subscriber of said called PABX extension from said database and providing control commands for the voice message unit on the basis of said retrieved status information, stored in the database, of a subscriber for said given PABX extension, and

the voice message unit being responsive to said control commands for generating voice messages to the calling party, said voice messages relating to the status of the subscriber of said called PABX extension and to the further handling of the call.

2. A system as claimed in claim 1, wherein the voice message unit comprises

a voice message recorder in which recorded voice message portions, such as individual words;

are stored, and

a voice message generating unit obtaining the voice message portions from the voice message recorder in response to control commands obtained from the control unit and combining them into a voice message.

3. A system as claimed in claim 1, wherein the voice message unit comprises a speech synthesizer for synthesizing a desired voice message in response to control commands obtained from the control unit.

4. A system as claimed in claim 1, wherein the voice message delivered comprises alternative functions between which the calling party may choose for further handling of the call, and wherein the voice message unit comprises means for receiving function codes dialled by the calling party in pulse or DTMF form and for initiating a selected function for further handling of the call according to the received code.

5. A system as claimed in claim 4, wherein the alternative functions include voice mail.

6. A system as claimed in claim 1, wherein the system comprises means for automatic updating of the status information stored in the database by means of other database systems that maintain subscriber data.

7. A system as claimed in claim 1, wherein the status information stored in the database can be updated by the PABX subscriber by telephone.

8. A system as claimed in claim 1, wherein the system is connected to several PABXs.

9. An information system for a PABX said PABX having PABX extensions, a control port, an operator switchboard for manual switching operations, and a direct inward dialling function for switching calls provided with a direct inward dialling code directly to the PABX extensions without assistance of the operator;

the information system comprising,

a database external to the PABX maintaining status information on subscribers for the PABX extensions

a monitor external to the PABX associated with the operator switchboard for displaying the status information stored in the database,

a voice message unit external to the PABX connected to at least one of the PABX extensions of said PABX for delivering and storing voice messages,

the PABX for receiving a call from a calling party to a called PABX extension and for automatically switching the calling party to one of said predetermined PABX extension when there is no reply from the called PABX extension or when calls to the PABX extension are blocked,

a control unit external to the PABX connected to said control port of the PABX, for receiving from the PABX an indication of the identity of the called station upon switching a call initially addressed to a called PABX extension, to said at least one predetermined PABX extension,

said control unit being further connected to the database and to the voice message unit,

said control unit being further connected to at least one office system providing additional information on the status of the PABX subscribers,

said control unit being responsive to said information obtained from the PABX for retrieving status information of a subscriber of said called PABX extension from said database and providing control commands for the voice message unit on the basis of said retrieved status information and

the voice message unit being responsive to said control command for generating voice messages to a calling party, said voice messages relating to the status of the subscriber of said called PABX extension and to the further handling of the call.