Telephone system and method for easing wait time in queue

• US 5,572,587 A
• Filed: 03/08/1995
• Issued: 11/05/1996
• Est. Priority Date: 03/08/1995
• Status: Expired due to Term

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: Advanced Micro Devices SDN Berhad (Advanced Micro Devices, Inc.)
• Inventors: Gaglani, Pranay
• Primary Examiner(s): Zele, Krista M.
• Assistant Examiner(s): Wolinsky, Scott
• Application Number:
  US08/400,880
• Time in Patent Office: 608 Days
• Field of Search: 379/67, 379/88, 379/89, 379/201, 379/208, 379/211, 379/257, 379/266, 379/375, 379/376, 379/396, 379/372, 379/387, 379/393
• US Class Current: 379/393
• CPC Class Codes: H04M 1/247 Telephone sets including user guidance or feature selection means facilitating their use user interfaces specially adapted for cordless or mobile telephones H04M1/724
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/523 with call distribution or queueing

Abstract

A telephone system and method for easing an incoming caller'"'"'s wait time in queue before being connected to a called party is disclosed. A "ready" signal initiated by the called party via the called party'"'"'s telephone is provided to the caller'"'"'s telephone to inform the caller that communication can commence between the caller and the called party. Thus, the caller need not wait with the caller'"'"'s telephone pressed against his or her ear. Instead, the caller can put the telephone down (off-hook) and go about his or her business until receiving the ready signal. The ready signal can be provided visually and/or audibly. The ready signal can be enabled by the caller. The ready signal can also be terminated by the caller to enable the initiation of communication with the called party. "Ready enable", "ready" and "ready termination" functions can be initiated by pressing specialty keys on a telephone or can be assigned predetermined sequences of keys from a traditional telephone key pad.

Claims

1. A telephone system comprising a plurality of telephones and a switching network, the telephone system further comprising:

means for sending an initiation signal from a first telephone of two connected telephones to the switching network; and

means for sending a ready signal from the switching network to a second telephone of the two connected telephones in response to the initiation signal.

2. A telephone system as recited in claim 1, wherein the means for sending an initiation signal comprises a ready button associated with the first telephone.

3. A telephone system as recited in claim 1, wherein the means for sending an initiation signal comprises a predetermined series of buttons on a keypad associated with the first telephone.

4. A telephone system as recited in claim 1, wherein the ready signal is an audio signal.

5. A telephone system as recited in claim 4, wherein the audio signal is an off-hook signal.

6. A telephone system as recited in claim 1, wherein the ready signal is a visual signal.

7. A telephone system as recited in claim 6, wherein the visual signal is provided by illuminating a light associated with the second telephone.

8. A telephone system as recited in claim 1, wherein the second telephone further comprises:

means for receiving the ready signal; and

means for terminating the ready signal.

9. A telephone system as recited in claim 8, wherein the means for terminating the ready signal comprises a ready termination button associated with the second telephone.

10. A telephone system as recited in claim 8, wherein the means for terminating the ready signal comprises a predetermined series of buttons on a keypad associated with the second telephone.

11. A telephone system as recited in claim 8, wherein the means for terminating the ready signal comprises a keypad associated with the second telephone, such that the ready signal is terminated when any button on the keypad is pressed.

12. A telephone system as recited in claim 8, wherein the means for terminating the ready signal comprises a switch-hook associated with the second telephone.

13. A method for use in a telephone system, the method comprising the steps of:

establishing a telephone connection between a first telephone and a second telephone;

sending an initiation signal from the first telephone to a switching network; and

sending, in response to the initiation signal, a ready signal from the switching network to the second telephone.

14. A method as recited in claim 13, wherein the initiation signal is sent by pressing a ready button associated with the first telephone.

15. A method as recited in claim 13, wherein the initiation signal is sent by pressing a predetermined series of buttons on a keypad associated with the first telephone.

16. A method as recited in claim 13, further comprising the step of enabling, from the second telephone, the transmission of the initiation signal from the first telephone.

17. A method as recited in claim 16, wherein the step of enabling comprises pressing a ready enable button associated with the second telephone.

18. A method as recited in claim 16, wherein the step of enabling comprises pressing a predetermined series of buttons on a keypad associated with the second telephone.

19. A method as recited in claim 13, further comprising the step of terminating the ready signal at the second telephone.

20. A method as recited in claim 19, wherein the terminating step comprises pressing a ready termination button associated with the second telephone.

21. A method as recited in claim 19, wherein the terminating step comprises pressing a predetermined series of buttons on a keypad associated with the second telephone.

22. A method as recited in claim 19, wherein the terminating step comprises pressing any button on a keypad associated with the second telephone.

23. A method as recited in claim 19, wherein the terminating step comprises pressing a switch-hook associated with the second telephone.