Group-oriented communications user interface

• US 5,579,472 A
• Filed: 11/09/1994
• Issued: 11/26/1996
• Est. Priority Date: 11/09/1994
• Status: Expired due to Fees

• Current Assignee: Flat Connections, Inc.
• Original Assignee: Novalink Technologies, Inc.
• Inventors: Krishnan, Kalyan V., Krishan, Baldev, Keyworth, George A. II
• Primary Examiner(s): Bayerl, Raymond J.
• Assistant Examiner(s): HO, RUAY L
• Application Number:
  US08/337,100
• Time in Patent Office: 748 Days
• Field of Search: 395/160, 395/161, 395/490, 395/650, 395/700, 395/155, 395/156, 395/157, 395/158, 395/159, 395/600
• US Class Current: 715/751
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04M 1/2473 Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface) details of API H04M7/0021
• CPC Class Codes: H04M 1/27475 using interactive graphical means or pictorial representations
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2203/2044 Group features, e.g. closed user group
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

A system and methods are provided for displaying and processing communications via a variety of communications media using a personal computer. Messages received either wirelessly, for example, wireless e-mail, or over telephone wireline, such as voice mail or facsimile, are segregated and presented for review by the subscriber according to whether the originator is within a select group of routinely contacted individuals and also by type of media. The system includes a graphical user interface to provide an intuitive and efficient message processing capability. In alternative embodiments the apparatus and methods are self-documenting and facilitate communication to the system manufacturer.

Claims

1. A method of displaying information pertaining to communications between a user and members in a selected group, the method comprising a series of steps of:

displaying a gallery including a plurality of images, each one of the plurality of images corresponding to a member in the selected group, each one of the plurality of images having a status indicator and an associated message directional icon, the status indicator representing a current status of messages of a type represented by the associated message directional icon;

monitoring communications between the user and a selected member in the selected group to determine a current status of messages of the type represented by the associated message directional icon; and

updating the status indicator displayed in the gallery for the one of the plurality of images corresponding to the selected member in the selected group.

2. A method of displaying information as defined in claim 1 further comprising a step of:

selectively operating upon a selected one of the plurality of images in the gallery to cause display of communications attributes pertaining to a member in the selected group corresponding to the selected one of the plurality of images; and

editing the communications attributes pertaining to the member in the selected group corresponding to the selected one of the plurality of images.

3. A method of displaying information as defined in claim 1 further comprising a step of:

selectively operating upon the status indicator corresponding to a selected one of the plurality of images in the gallery to cause display, only for the member in the selected group corresponding to the selected one of the plurality of images, of information pertaining to messages of a type represented by the associated message directional icon.

4. A method of displaying information as defined in claim 3 wherein the information pertains to voice, facsimile or wireless communications between the user and the member in the selected group.

5. A method of displaying information as defined in claim 4 wherein the information comprises a queue of messages, the queue including an indicator identifying each one of the messages as being a voice communication, a facsimile communication or a wireless communication.

6. A method of displaying information as defined in claim 5 further comprising a step of:

displaying a message if the indicator identifies the message as a wireless communication.

7. A method of displaying information as defined in claim 5 further comprising a step of:

listening to a message if the indicator identifies the message as a voice communication.

8. A method of displaying information as defined in claim 5 further comprising a step of:

printing out a message if the indicator identifies the message as a facsimile communication.

9. A method of displaying information as defined in claim 4 further comprising a series of steps of:

displaying a second plurality of images, each one of the second plurality of images corresponding to a type of communications medium, each one of the second plurality of images having a status indicator representing a current status of incoming messages of that type;

monitoring communications received by the user to determine a current status of incoming messages for each type of communications medium; and

updating the status indicator displayed in the plurality of images for each type of communications medium.

10. A method of displaying information as defined in claim 9 further comprising a step of:

selectively operating upon a selected one of the second plurality of images to cause display, only for the type of communications medium corresponding to the selected one of the second plurality of images, of information pertaining to incoming messages received by the user.

11. A method of displaying information as defined in claim 1 wherein the associated message directional icon represents incoming messages and the step of monitoring communications between the user and a selected member in the selected group further comprises steps of:

receiving an incoming message from a sender; and

discriminating the sender as being the selected member of the selected group.

12. A method of displaying information as defined in claim 11 wherein the incoming message includes a header storing data pertaining to the identity of the sender and the step of discriminating the sender as being the selected member of the selected group further comprises steps of:

scanning the header to extract the data pertaining to the identity of the sender;

comparing the data pertaining to the identity of the sender to a predetermined communications attribute associated with each member of the selected group; and

updating the status indicator displayed in the gallery for the one of the plurality of images corresponding to the selected member in the selected group only if the data pertaining to the identity of the sender matches the predetermined communications attribute associated with the selected member of the selected group.

13. A method of displaying information as defined in claim 11 wherein the step of discriminating the sender as being the selected member of the selected group further comprises steps of:

receiving data input by the sender that identifies the sender as the selected member of the selected group.

14. The method of displaying information as defined in claim 1 further comprising a series of steps of:

providing an icon associated with a self-documenting feature;

selectively operating upon the icon to move between a first state wherein each one of the plurality of images may be selectively operated upon to cause a function associated with each one of the plurality of images to be performed, and a second state wherein operating upon a selected one of the plurality of images causes display of information pertaining to the functioning of that selected one of the plurality of images, but does not cause the function associated with that selected one of the plurality of images to be performed.

15. The method of displaying information as defined in claim 1 further comprising a series of steps of:

providing an icon associated with a problem reporting feature;

selectively operating upon the icon to cause display of an information box in which the user may compose a message to a predetermined recipient; and

automatically sending the message to the predetermined recipient upon completion of the message.

16. Apparatus for communicating with members in a selected group by a plurality of communications media, the apparatus comprising:

a processor for receiving incoming messages and monitoring the incoming messages to generate signals indicative of a current status of the incoming messages;

data storage means coupled to the processor for storing incoming messages;

interface means for selectively coupling the processor to each one of the plurality of communications media;

a user interface having display means for displaying a gallery including a plurality of images, each one of the plurality of images corresponding to a member in the selected group, each one of the plurality of images having a status indicator representing a current status of incoming messages, from that member in the selected group, responsive to the signals indicative of the current status of the incoming messages.

17. The apparatus as defined in claim 16 wherein the processor receives for storage data pertaining to members in the selected group, the data storage means stores data pertaining to members in the selected group, and the user interface further comprises:

means for selectively operating upon a selected one of the plurality of images in the gallery to cause display of, and enable editing of, communications attributes pertaining to a member in the selected group corresponding to the selected one of the plurality of images.

18. The apparatus as defined in claim 16 wherein the user interface further comprises:

means for selectively operating upon the status indicator corresponding to a selected one of the plurality of images in the gallery to cause display, only for the member in the selected group corresponding to the selected one of the plurality of images, of information pertaining to incoming messages from that member.

19. The apparatus as defined in claim 16 wherein the plurality of communications media include voice communications, facsimile communications, and wireless communications.

20. The apparatus as defined in claim 19 wherein the processor generates for display on the user interface a queue of incoming messages for each member in the selected group, the queue including an indicator identifying each one of the incoming messages as being a voice communication, a facsimile communication or a wireless communication.

21. The apparatus as defined in claim 20 wherein the user interface further comprises:

means for selectively operating upon the queue to display on the display means an incoming message if the indicator identifies the incoming message as a wireless communication.

22. The apparatus as defined in claim 20 wherein the user interface further comprises:

means for selectively operating upon the queue to enable playback of an incoming message if the indicator identifies the incoming message as a voice communication.

23. The apparatus as defined in claim 20 wherein the user interface further comprises means for selectively operating upon the queue to enable printout of an incoming message if the indicator identifies the incoming message as a facsimile communication.

24. The apparatus as defined in claim 16 wherein the display means further comprises:

a display of a second plurality of images, each one of the second plurality of images corresponding to a type of communications medium, each one of the second plurality of images having a status indicator representing a current status of incoming messages of that type of communications medium, responsive to the signals indicative of the current status of the incoming messages.

25. The apparatus as defined in claim 24 wherein the user interface further comprises:

means for selectively operating upon a selected one of the second plurality of images to cause display, only for the type of communications medium corresponding to the selected one of the second plurality of images, of information pertaining to incoming messages.

26. The apparatus as defined in claim 16 wherein the processor generates signals indicative of a current status of an incoming message for a selected member of the selected group by receiving an incoming message from a sender and discriminates the sender as being the selected member of the selected group.

27. The apparatus as defined in claim 26 wherein the incoming message includes a header storing data pertaining to the identity of the sender, the data storage means stores a predetermined communications attribute associated with each member of the selected group and the processor discriminates the sender as being the selected member of the selected group by scanning the header to extract the data pertaining to the identity of the sender, compares the data pertaining to the identity of the sender to the predetermined communications attributes, and generates signals indicative of a current status of the incoming message only if the data pertaining to the identity of the sender matches the predetermined communications attribute associated with the selected member of the selected group.

28. The apparatus as defined in claim 26 wherein the apparatus discriminates the sender as being the selected member of the selected group by receiving data input by the sender that identifies the sender as the selected member of the selected group.

29. The apparatus as defined in claim 16 wherein the user interface means further comprises an icon associated with a self-documenting feature that may be selectively operated upon to move between a first state, wherein each one of the plurality of images may be selectively operated upon to cause a function associated with each one of the plurality of images to be performed, and a second state, wherein operating upon a selected one of the plurality of images causes display of information pertaining to the functioning of that selected one of the plurality of images, but does not cause the function associated with that selected one of the plurality of images to be performed.

30. The apparatus as defined in claim 16 wherein the user interface further comprises:

an icon associated with a problem reporting feature that may be selectively operated upon to cause display of an information box in which the user may compose a message to a predetermined recipient; and

means for automatically sending the message to the predetermined recipient upon completion of the message.