×

Interface for automatic call distributor for performing agent functions via host computer

  • US 5,586,178 A
  • Filed: 09/29/1994
  • Issued: 12/17/1996
  • Est. Priority Date: 09/29/1994
  • Status: Expired due to Term
First Claim
Patent Images

1. In an automatic call distributor, an interface for providing communications with a host computer, the automatic call distributor being capable of selectively connecting incoming telephone calls to a plurality of agents, at least one of the agents being a supervisor, the interface comprising:

  • transport means for receiving a supervisor signal from the host computer, the supervisor signal comprising a supervisor request code indicating that an agent requests assistance from the supervisor, and for mapping the supervisor signal to a console control address; and

    presentation means responsive to the console control address for activating at least one application in the automatic call distributor based on the supervisor request code such that the automatic call distributor signals the supervisor.

View all claims
  • 14 Assignments
Timeline View
Assignment View
    ×
    ×