System for controlling a call termination on the basis of caller data in a private switched telephone system

• US 5,602,904 A
• Filed: 03/08/1995
• Issued: 02/11/1997
• Est. Priority Date: 03/09/1994
• Status: Expired due to Term

• Current Assignee: Toshiba Corporation
• Original Assignee: Toshiba Corporation
• Inventors: Ayame, Shogo, Hanai, Katsuyuki
• Primary Examiner(s): Brown, Thomas W.
• Assistant Examiner(s): Wolinsky, Scott
• Application Number:
  US08/401,042
• Time in Patent Office: 706 Days
• Field of Search: 379/265, 379/266, 379/207, 379/211, 379/212, 379/216, 379/127, 379/112, 379/88, 379/89, 379/142, 379/225, 379/245, 379/246, 379/309, 378/58, 378/59, 378/60
• US Class Current: 379/265.02
• CPC Class Codes: H04Q 3/625 Arrangements in the private branch exchange

Abstract

A system and method for allocating an incoming call to a desired one of a plurality of destination candidates in response to data in at least one predetermined category concerning a caller, e.g. the area, the company or the department of the caller (a source address mode). There may be other modes such as a direct in line (DIL) mode and global mode. When a call is received by one of trunk circuits, the termination mode for the call is set for one associated with the trunk circuit that received the call. In case of the source address mode, the call is allocated to one of the destination candidates which is associated with the caller number or a part thereof. An association between a caller number (a part thereof) and a destination candidate is preferably achieved using a destination information table containing at least such information. In creating the table, designations of telephone or toll numbers of prospective callers are advantageously achieve by specifying data in at least one predetermined category concerning each caller.

Claims

1. A telephone system comprising:

destination information memory means for storing source addresses of calls and extension terminals to which call is to be connected in response to each of the source addresses;

terminating mode memory means for storing trunk identifiers and terminating modes associated with each trunk identifier;

terminating mode detecting means responsive to an incoming call for detecting a terminating mode from said terminating mode memory means;

termination control means, operative when the termination mode detecting means detects that termination should be done in a termination mode using said destination information memory means, for finding the extension terminal associated with a source address transmitted from a network and for connecting the incoming call to the found extension terminal;

timer means for timing the present time;

time differential memory means for storing a time differential with respect to different geographic areas; and

local time calculating means for calculating the local time for a source address from the present time and the time differential with respect to the geographic area of the source address, wherein

the local time of the source address is obtained.

5. The telephone system according to any of claims 1 through 4 further comprising:

display means, wherein

time information based on time differentials, carriage and postage information by countries, and exchange rate information and tax information by countries are displayed by said display means.

6. The telephone system according to any of claims 1 through 4 further comprising:

printing means for printing time information based on time differentials, carriage and postage information by countries, and exchange rate information and tax information by countries.

2. A telephone system comprising:

destination information memory means for storing source addresses of calls and extension terminals to which a call is to be connected in response to each of the source addresses;

terminating mode memory means for storing trunk identifiers and terminating modes associated with each trunk identifier;

terminating mode detecting means responsive to an incoming call for detecting a terminating mode from said terminating mode memory means; and

termination control means, operative when the termination mode detecting means detects that termination should be done in a termination mode using said destination information memory means, for finding the extension terminal associated with a source address transmitted from a network and for connecting the incoming call to the found extension terminal, wherein said destination information memory means stores the names of countries as areas based on source addresses and at least information on the postage and the carriage to each of the countries and provides information on the postage and the carriage by country on the basis of said source addresses.

3. A telephone system comprising:

destination information memory means for storing source addresses of calls and extension terminals to which a call is to be connected in response to each of the source addresses;

terminating mode memory means for storing trunk identifiers and terminating modes associated with each trunk identifier;

terminating mode detecting means responsive to an incoming call for detecting a terminating mode from said terminating mode memory means;

termination control means, operative when the termination mode detecting means detects that termination should be done in a termination mode using said destination information memory means, for finding the extension terminal associated with a source address transmitted from a network and for connecting the incoming call to the found extension terminal, wherein said destination information memory means stores the names of countries as areas based on source addresses and information on exchange rates for respective countries and provides information on the exchange rate by country on the basis of said source addresses.

4. A telephone system comprising:

destination information memory means for storing a source addresses of calls and extension terminals to which call is to be connected in response to each of the source addresses;

terminating mode memory means for storing trunk identifiers and terminating modes associated with each trunk identifier;

terminating mode detecting means responsive to an incoming call for detecting a terminating mode from said terminating mode memory means;

termination control means, operative when the termination mode detecting means detects that termination should be done in a termination mode using said destination information memory means, for finding the extension terminal associated with a source address transmitted from a network and for connecting the incoming call to the found extension terminal, wherein said destination information memory means stores names of countries as areas based on source addresses and tax information on each of the countries and provides tax information by country on the basis of said source addresses.

7. A telephone system comprising:

destination information memory means for storing source addresses of calls and extension terminals to which a call is to be connected in response to each of the source addresses;

terminating mode memory means for storing trunk identifiers and terminating modes associated with each trunk identifier;

terminating mode detecting means responsive to an incoming call for detecting a terminating mode from said terminating mode memory means;

termination control means, operative when the termination mode detecting means detects that termination should be done in a termination mode using said destination information memory means, for finding the extension terminal associated with a source address transmitted from a network and for connecting the incoming call to the found extension terminal; and

operation suspending means operative when the source address is originated from a mobile telephone for suspending operation of the termination control means.

8. The telephone system according to claim 7, further comprising:

display means, wherein

when the operation suspending means suspends operation of the termination control means, the suspension of operation is displayed by said display means.

9. The telephone system according to claim 7, further comprising:

voice output means, wherein

when the operation suspending means suspends operation of the termination control means, the suspension of operation is reported in synthetic voice through the voice output means.

10. The telephone system according to claim 7, further comprising:

printing means, wherein

when the operation suspending means suspends operation of the termination control means, the suspension of operation is reported in print.

11. A telephone system comprising:

destination information memory means for storing source addresses of calls and extension terminal groups in an automatic call distribution (ACD) system to which a call is to be connected in response to each of said source addresses;

terminating mode memory means for storing trunk identifiers and terminating modes associated with each trunk identifier;

terminating mode detecting means responsive to an incoming call for detecting a terminating mode from said terminating mode memory means;

termination control means, operative when the terminating mode detecting means detects that termination should be done in a termination mode using the destination information memory means, for finding the extension terminal group associated with a source address transmitted from a network and for connecting the incoming call to an extension terminal of the found extension terminal group by means of a termination control according to the ACD system;

timer means for timing the present time;

time differential memory means for storing a time differential with respect to different geographic areas; and

local time calculating means for calculating the local time for a source address from the present time and the time differential with respect to the geographic area of the source address, wherein

the local time of the source address is obtained.

12. The telephone system according to claim 11, further comprising:

display means, wherein time information based on time differentials, carriage and postage information by countries, and exchange rate information and tax information by countries are displayed by said display means.

13. The telephone system according to claim 11, further comprising:

printing means for printing time information based on time differentials, carriage and postage information by countries, and exchange rate information and tax information by countries.

14. A telephone system comprising:

destination information memory means for storing source addresses of calls and extension terminal groups in an automatic call distribution (ACD) system to which a call is to be connected in response to each of said source addresses;

terminating mode memory means for storing trunk identifiers and terminating modes associated with each trunk identifier;

terminating mode detecting means responsive to an incoming call for detecting a terminating mode from said terminating mode memory means;

termination control means, operative when the terminating mode detecting means detects that termination should be done in a termination mode using the destination information memory means, for finding the extension terminal group associated with a source address transmitted from a network and for connecting the incoming call to an extension terminal of the found extension terminal group by means of a termination control according to the ACD system, wherein

said destination information memory means stores the names of countries as areas based on source addresses and at least information on the postage and the carriage to each of the countries and provides information on the postage and the carriage by country on the basis of said source addresses.

15. The telephone system according to claim 14, further comprising:

display means, wherein time information based on time differentials, carriage and postage information by countries, and exchange rate information and tax information by countries are displayed by said display means.

16. The telephone system according to claim 14, further comprising:

printing means for printing time information based on time differentials, carriage and postage information by countries, and exchange rate information and tax information by countries.

17. A telephone system comprising:

destination information memory means for storing source addresses of calls and extension terminal groups in an automatic call distribution (ACD) system to which a call is to be connected in response to each of said source addresses;

terminating mode memory means for storing trunk identifiers and terminating modes associated with each trunk identifier;

terminating mode detecting means responsive to an incoming call for detecting a terminating mode from said terminating mode memory means;

termination control means, operative when the terminating mode detecting means detects that termination should be done in a termination mode using the destination information memory means, for finding the extension terminal group associated with a source address transmitted from a network and for connecting the incoming call to an extension terminal of the found extension terminal group by means of a termination control according to the ACD system, wherein

said destination information memory means stores names of countries as areas based on source addresses and information on exchange rates for respective countries and provides information on the exchange rate by country on the basis of said source addresses.

18. The telephone system according to claim 17, further comprising:

display means, wherein time information based on time differentials, carriage and postage information by countries, and exchange rate information and tax information by countries are displayed by said display means.

19. The telephone system according to claim 17, further comprising:

printing means for printing time information based on time differentials, carriage and postage information by countries, and exchange rate information and tax information by countries.

20. A telephone system comprising:

destination information memory means for storing source addresses of calls and extension terminal groups in an automatic call distribution (ACD) system to which a call is to be connected in response to each of said source addresses;

terminating mode memory means for storing trunk identifiers and terminating modes associated with each trunk identifier;

terminating mode detecting means responsive to an incoming call for detecting a terminating mode from said terminating mode memory means;

termination control means, operative when the terminating mode detecting means detects that termination should be done in a termination mode using the destination information memory means, for finding the extension terminal group associated with a source address transmitted from a network and for connecting the incoming call to an extension terminal of the found extension terminal group by means of a termination control according to the ACD system, wherein

said destination information memory means stores the names of countries as areas based on source addresses and tax information on each of the countries and provides tax information by country on the basis of said source addresses.

21. The telephone system according to claim 20, further comprising:

display means, wherein time information based on time differentials, carriage and postage information by countries, and exchange rate information and tax information by countries are displayed by said display means.

22. The telephone system according to claim 20, further comprising:

printing means for printing time information based on time differentials, carriage and postage information by countries, and exchange rate information and tax information by countries.

23. A telephone system comprising:

destination information memory means for storing source addresses of calls and extension terminal groups in an automatic call distribution (ACD) system to which a call is to be connected in response to each of said source addresses;

terminating mode memory means for storing trunk identifiers and terminating modes associated with each trunk identifier;

terminating mode detecting means responsive to an incoming call for detecting a terminating mode from said terminating mode memory means;

termination control means, operative when the terminating mode detecting means detects that termination should be done in a termination mode using the destination information memory means, for finding the extension terminal group associated with a source address transmitted from a network and for connecting the incoming call to an extension terminal of the found extension terminal group by means of a termination control according to the ACD system; and

operation suspending means operative when the source address is originated from a mobile telephone for suspending operation of the termination control means.

24. The telephone system according to claim 23, further comprising:

display means, wherein when the operation suspending means suspends operation of the termination control means, the suspension of operation is displayed by said display means.

25. The telephone system according to claim 23, further comprising:

voice output means, wherein when the operation suspending means suspends operation of the termination control means, the suspension of operation is reported in synthetic voice through the voice output means.

26. The telephone system according to claim 23, further comprising:

printing means, wherein when the operation suspending means suspends operation of the termination control means, the suspension of operation is reported in print.