Voice processing call announcement and answering system
First Claim
1. A method of controlling incoming calls received by a telephone terminal comprising the steps of:
- receiving caller identification information with an incoming call received by the telephone terminal;
determining from the caller identification information whether the caller is of a first group or second group of callers by the telephone terminal;
announcing a name of the caller;
recognizing first command information received by the telephone terminal from first audio information spoken by a user of the telephone terminal;
performing a first operation by the telephone terminal in response to the first command information when the caller is of the first group; and
performing a second operation by the telephone terminal in response to the first command information when the caller is of the second group.
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Accused Products
Abstract
A telephone terminal that allows simple word commands to produce different results depending on the identity of the caller. The use of a limited set of word commands allows the utilization of an inexpensive voice recognition subsystem. A first single word command results in a caller from a first group of people being immediately placed on a speakerphone; whereas, a caller from a second group of people receives the audio message "Please stay on the line a few seconds, and I will personally answer your call". Further, for the same audio command, the called party can pre-record an audio message for the first group; whereas the second group always receives a voice synthesized message. A second single word command results in a caller from the first group of people receiving an audio message that states "The name of the caller, I will call you in five minutes". Whereas, a caller from the second group of people receives the audio message "Please call back in five minutes".
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Citations
20 Claims
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1. A method of controlling incoming calls received by a telephone terminal comprising the steps of:
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receiving caller identification information with an incoming call received by the telephone terminal; determining from the caller identification information whether the caller is of a first group or second group of callers by the telephone terminal; announcing a name of the caller; recognizing first command information received by the telephone terminal from first audio information spoken by a user of the telephone terminal; performing a first operation by the telephone terminal in response to the first command information when the caller is of the first group; and performing a second operation by the telephone terminal in response to the first command information when the caller is of the second group. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A telephone terminal for controlling incoming calls comprising:
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means for receiving caller identification information with an incoming call; means for determining from the caller identification information whether the caller is of a first group or second group of callers; means for announcing a name of the caller; means for recognizing first command information received by the telephone terminal from first audio information spoken by a user of the telephone terminal; means for performing a first operation in response to the first command information when the caller is of the first group; and means for performing a second operation in response to the first command information when the caller is of the second group. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification