Method of personnel verification using voice recognition

• US 5,608,784 A
• Filed: 01/24/1994
• Issued: 03/04/1997
• Est. Priority Date: 01/24/1994
• Status: Expired due to Fees

• Current Assignee: CDCI Incorporated
• Original Assignee: Joel F. Miller
• Inventors: Miller, Joel F.
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): Hunter, Daniel S.
• Application Number:
  US08/186,450
• Time in Patent Office: 1,135 Days
• Field of Search: 379/67, 379/188, 379/199, 379/189, 395/2.55, 395/2.56, 395/2.57, 395/2.58, 395/2.59
• US Class Current: 379/88.02
• CPC Class Codes: G06F 21/32 using biometric data, e.g. fingerprints, iris scans or voiceprints
• CPC Class Codes: G07C 1/10 together with the recording, indicating or registering of other data, e.g. of signs of identity
• CPC Class Codes: G07C 9/37 using biometric data, e.g. fingerprints, iris scans or voice recognition
• CPC Class Codes: G10L 17/22 Interactive procedures; Man-machine interfaces
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005

Abstract

There is provided computerized method of enrollment in a computerized system and the verification of the location of employees. Each employee, using a predetermined set of instructions, telephones a computer which, under the control of a program and a voice recognition and speech identification device, derives a voice print of the employee. When the employee is sent to a location, the ANI and voice print, which are in the computer'"'"'s database, are verified. If the correct telephone is used, and the voice print compares, the time and place of the telephone call and the employee are recorded for later use by the employer.

Claims

1. A method of enrolling an individual in a computer based telephone system, wherein the computer uses a voice verification and speech identification device;

a computer program;

at least one database in which files may be created for storing data including a voice print created by the voice verification and speech identification device;

predetermined identification data; and

means to communicate with an individual telephoning the computer, and wherein the telephone system provides automatic number identification (ANI) or PBX extension, the steps of enrolling the individual comprising;

providing the enrollee with at least first predetermined data;

answering a telephone communication by the program;

requiring the enrollee to orally respond to at least one request generated by the computer program for the first predetermined data, by answering at least one inquiry;

receiving a response from the enrollee, including the first predetermined data;

deriving from the response the enrollee'"'"'s voice print by means of the voice recognition and speech identification means;

storing, by the program, the enrollee'"'"'s voice print in the database;

comparing the received first predetermined data with second predetermined data stored in the database to determine whether predetermined criteria are met;

if said predetermined criteria are met, opening at least one file for the storing of data;

requesting the enrollee to initiate a subsequent telephone communication, and upon receiving the subsequent telephone communication, requesting the enrollee to provide an oral response including data.

2. The method according to claim 1, further comprising the steps of:

a) receiving a subsequent telephone communication from the individual through the communication means;

b) requiring the enrollee to orally respond to a prompt with identifying information during the subsequent telephone communication;

c) deriving, from the response to the prompt, voice characteristics of the enrollee by the voice recognition and speech identification device; and

d) comparing the derived voice characteristics to previously stored voice characteristics, identifying the enrollee based on the voice characteristics and identifying information.

3. The method according to claim 2, wherein the communication means further comprises means for automatically identifying an originating telephone, further comprising the steps of storing an identification of an originating telephone from which the enrollee is expected to later communicate in association with the file of the database in which the voice characteristics and identifying information are stored;

and comparing an identification of the originating telephone with the stored identification of an expected originating telephone.

4. A method of enrolling an individual in a computer program-controlled telephone answering system having a computer voice verification and speech identification device;

a database having files to which information may be added for storing data including identifying voice characteristics created by the voice verification and speech identification device, individual identification data; and

means to communicate with an individual telephoning the computer, said method comprising the steps of;

a) receiving a first telephone communication from the individual through the communication means;

b) requiring the enrollee to orally respond to a first prompt with identifying information during the first telephone communication;

c) deriving, from the response to the first prompt, voice characteristics of the enrollee by the voice recognition and speech identification device;

d) storing the derived voice characteristics in a file of the database, the file further including identifying information of the enrollee;

e) receiving a second telephone communication from the individual through the communication means;

f) requiring the enrollee to orally respond to a second prompt during the second communication;

g) deriving, from the response to the second prompt, voice characteristics of the enrollee by the voice recognition and speech identification device; and

h) storing the latter derived voice characteristics in association with the file of the database in which previously the voice characteristics and identifying information are stored.

5. The method according to claim 4, wherein the communication means further comprises means for automatically identifying an originating telephone, further comprising the step of storing an identification of an originating telephone from which the enrollee is expected to later communicate in association with the file of the database in which the voice characteristics and identifying information are stored.

6. The method according to claim 4, wherein the first prompt requests predetermined identifying information, the response being compared to stored information based on predetermined criteria.

7. The method according to claim 6, wherein the second prompt requests predetermined identifying information, the response being compared to stored information based on predetermined criteria.

8. A method for verifying a location of an individual and a time of communication, the individual having been previously registered to determine an identifying voice characteristic and association with a file identification, comprising:

providing a database having records including individual identification information, voice characteristic information and communication channel identification information, each record being capable of storing communication channel identification information for at least two communication channels;

receiving a communication from the individual;

receiving, in conjunction with the communication from the individual, an automatic identification of a communication channel used for communication by the individual;

receiving a spoken message from the individual including an identifying voice characteristic and file identification;

retrieving a record from the database;

comparing the identifying voice characteristic in the received spoken message to the voice characteristic information in the database record to determine a correspondence;

comparing the individual identification information in the received response to corresponding individual identification information in the database record to determine a correspondence;

comparing the received communication channel identification information to corresponding communication channel identification information in the database record to determine a correspondence; and

storing, on the basis of the correspondences of the identifying voice characteristics, individual identification information, and communication channel identification information, information relating to the received communication.

9. The method according to claim 8, wherein said comparing the received communication channel identification information step further comprises storing the received identification information of the communication channel in relation to the file identification database record if the received communication channel identification information does not correspond to any stored communication channel identification information, along with a non-correspondence indication.

10. The method according to claim 8, further comprising the steps of determining a chronological period and storing information relating to the chronological period with the information relating to the received communication.

11. The method according to claim 8, further comprising the steps of determining a chronological period, wherein the stored information relating to the received communication comprises an indication of the determined chronological period and identified communication channel, in conjunction with an identifier of the individual, to memorialize individual presence.

12. The method according to claim 8, further comprising the step of storing,

the voice characteristic in the received response does not correspond to the voice characteristic information in the database record,

the identification data does not correspond to the identification information in the database record, or

the received communication channel identification information does not correspond to expected communication channel information,

an indication of non-correspondence, whereby the individual is not verified to have been present and communicating through a particular communication channel.

13. The method according to claim 8, wherein the communication channel identification information comprises an ANI.

14. The method according to claim 8, wherein the communication channel identification information comprises a PBX extension.