Real-time reconfiguration
First Claim
Patent Images
1. A system for providing reconfiguration of a validation function, the system comprising:
- an operator console for receiving a call having a piece of information associated with said call, said operator console indicating that said call can be completed after said piece of information is validated; and
a validation system for receiving a validation request from said operator console, said validation request prompting said validation system to validate said piece of information, wherein said validation system includes a database that stores instructions defining at least a portion of said validation procedure,wherein reconfiguration of the validation function is implemented by changing said validation procedure without changing said validation request such that the reconfiguration is transparent to said operator console.
6 Assignments
0 Petitions
Accused Products
Abstract
A system and method for reconfiguring a validation system in real time is presented. An operator console receives a call having one or more pieces of information that are to be validated. The operator console sends a validation request to a validation system. The validation system includes a database that stores instructions that define at least a part of a validation procedure corresponding to the validation request. The validation procedures can be changed in a manner transparent to the operation of the operator console.
61 Citations
20 Claims
-
1. A system for providing reconfiguration of a validation function, the system comprising:
-
an operator console for receiving a call having a piece of information associated with said call, said operator console indicating that said call can be completed after said piece of information is validated; and a validation system for receiving a validation request from said operator console, said validation request prompting said validation system to validate said piece of information, wherein said validation system includes a database that stores instructions defining at least a portion of said validation procedure, wherein reconfiguration of the validation function is implemented by changing said validation procedure without changing said validation request such that the reconfiguration is transparent to said operator console. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 14, 15, 16, 17, 18, 19, 20)
-
-
12. A method for providing reconfiguration of a validation function, the method comprising the steps of:
-
(1) updating a set of instructions that define a validation procedure for validating a piece of information associated with a call sought to be completed by a calling party via an operator console; and (2) storing said set of updated instructions for said validation procedure in a database of a validation system, wherein said validation system is coupled to said operator console and receives a validation request from said operator console, said validation request prompting said validation system to validate said piece of information associated with said call according to said validation procedure, wherein said step of storing said set of updated instructions for said validation procedure to be called upon by a validation request reconfigures the validation function without requiring a change to said validation request such that the change is transparent to said operator console. - View Dependent Claims (13)
-
Specification