Automated telecommunication peripheral system

• US 5,619,556 A
• Filed: 06/15/1994
• Issued: 04/08/1997
• Est. Priority Date: 10/01/1990
• Status: Expired due to Term

• Current Assignee: Intel Corporation
• Original Assignee: United States Advanced Network, Inc.
• Inventors: Austin, Kevin L., Billingsley, Samuel F. III, Richardson, Charles T. Jr.
• Primary Examiner(s): TSANG, FAN S
• Application Number:
  US08/259,853
• Time in Patent Office: 1,028 Days
• Field of Search: 379/67, 379/88, 379/89, 379/34, 379/35, 379/85, 379/86, 379/201, 379/202, 379/203, 379/204, 379/208, 379/218, 379/112
• US Class Current: 379/88.22
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 15/745 Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 15/88 Provision for limiting connection, or expenditure
• CPC Class Codes: H04M 2215/00 Metering arrangements; Time controlling arrangements; Time indicating arrangements
• CPC Class Codes: H04M 2215/0108 Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 2215/0116 Provision for limiting expenditure, e.g. limit on call expenses or account
• CPC Class Codes: H04M 2215/0148 Fraud detection or prevention means
• CPC Class Codes: H04M 2215/62 Called party billing, e.g. reverse billing, freephone, collect call, 0800 or 0900
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/4878 : Advertisement messages
• CPC Class Codes: H04M 3/493 : Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/50 : Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers H04M3/487 takes precedence; centralised dictation systems H04M11/10; Centralised arrangements for recording messages
• CPC Class Codes: H04M 3/51 : Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/527 : Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 : Voice mail systems
• CPC Class Codes: H04M 3/53325 : Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 7/00 : Arrangements for interconnection between switching centres
• CPC Class Codes: H04Q 2213/13091 : CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/1313 : Metering, billing
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/1324 : Conference call
• CPC Class Codes: H04Q 2213/13299 : Bus
• CPC Class Codes: H04Q 2213/1337 : Operator, emergency services
• CPC Class Codes: H04Q 2213/13376 : Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 3/0016 : Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber

Abstract

Method and apparatus for providing customized telecommunication services through a peripheral node which includes a node interface for connection through incoming and outgoing telephone trunks to a carrier switch of a public switched network, an audio response unit for recording, playing, and analyzing audio signals, and a node controller for controlling operation of the node interface and the audio response unit.

Claims

1. A method of providing an automated operator service to bridge a call, said method comprising the steps of:

providing a bridging node located outside of a public switched network and connected to a carrier switch within the public switched network, wherein the bridging node includes a storage device with a plurality of stored voice prompts;

receiving on a first communication path at the bridging node from the carrier switch a call bridging request, including, at least, a destination number assigned to a destination telephone located remotely from the bridging node and an origination number, as a result of a caller initiating a first telephone call from an origination telephone located remotely from the bridging node to which is assigned the origination number;

answering the first telephone call on the first communication path at the bridging node;

initiating a second telephone call from the bridging node through a second communication path to the destination telephone, including transmitting the destination number from the bridging node through the second communication path to the carrier switch;

connecting the first communication path to the second communication path at the bridging node to bridge the origination telephone to the destination telephone;

accepting on a third communication path at the bridging node a monitoring call from a monitor telephone as a result of a monitor dialing a number associated with a monitoring service;

transmitting a voice prompt of the plurality of stored voice prompts from the bridging node to the monitor telephone prompting the monitor for a criterion representative of a type of conversation to be selected for monitoring;

receiving a response at the bridging node from the monitor; and

based upon the response from the monitor, determining at the bridging node whether or not to monitor conversation between the origination telephone and the destination telephone.

2. Method of claim 1, wherein the criterion includes, at least, the origination number assigned to the origination telephone.

3. Method of claim 1, wherein the criterion includes, at least, the destination number assigned to the destination telephone.

4. Method of claim 1, wherein the criterion includes, at least, a personal identification number assigned to the caller.

5. Method of claim 1, wherein the method further includes, at least, the steps of,

transmitting a voice prompt of the plurality of stored voice prompts from the bridging node to the monitor telephone prompting the monitor for a password,

receiving a response at the bridging node from the monitor, and

comparing the response from the monitor to a list of passwords at the bridging node to control access to the monitoring service.

6. Method of claim 1, wherein the method further includes, at least, the steps of,

transmitting a voice prompt of the plurality of stored voice prompts from the bridging node to the monitor telephone requesting selection of a monitoring method from one of (i) on-line monitoring and (ii) recorded monitoring, and

receiving on the third communication path at the bridging node a monitoring method selection from the monitor telephone.

7. Method of claim 6, wherein the method further includes, at least, the steps of, upon receiving the monitoring method selection corresponding to on-line monitoring,

determining, at the bridging node, whether or not the call between the origination telephone and the destination telephone matches the criterion received from the monitor, and

upon finding a match, connecting the monitor telephone to the origination telephone and destination telephone by connecting the third communication path to the first and second communication paths at the bridging node.

8. Method of claim 1, wherein the method further includes, at least, the steps of,

recording conversation between the origination telephone and the destination telephone at the bridging node after the first communication path is connected to the second communication path, and

storing the recorded conversation at the bridging node.

9. Method of claim 8, wherein the method further includes, at least, the steps of,

transmitting a voice prompt of the plurality of stored voice prompts from the bridging node to the monitor telephone requesting selection of a monitoring method from one of (i) on-line monitoring and (ii) recorded monitoring, and

receiving on the third communication path at the bridging node a monitoring method selection from the monitor telephone.

10. Method of claim 9, wherein the method further includes, at least, the steps of, upon receiving the monitoring method selection corresponding to recorded monitoring,

accessing the recorded conversation at the bridging node to determine if the recorded conversation matches the criterion received from the monitor, and

upon finding a match, playing back the recorded conversation to the monitor telephone on the third communication path.

11. A method of providing an automated operator service to bridge a call, said method comprising the steps of:

providing a bridging node located outside of a public switched network and connected to a carrier switch within the public switched network, wherein the bridging node includes a storage device with a plurality of stored voice prompts;

receiving on a first communication path at the bridging node from the carrier switch a call bridging request, including, at least, a destination number assigned to a destination telephone located remotely from the bridging node, as a result of a caller initiating a first telephone call from an origination telephone located remotely from the bridging node to which is assigned an origination number;

answering the first telephone call on the first communication path at the bridging node;

transmitting a voice prompt of the plurality of stored voice prompts from the bridging node to the origination telephone requesting selection of a billing method;

transmitting a voice prompt of the plurality of stored voice prompts from the bridging node to the origination telephone requesting an audible identification of a destination party associated with the destination telephone;

receiving the audible identification of the destination party at the bridging node from the origination telephone;

storing the audible identification of the destination party at the bridging node; and

initiating a second telephone call from the bridging node through a second communication path to the destination telephone, including transmitting the destination number from the bridging node through the second communication path to the carrier switch.

12. Method of claim 11, wherein the method further includes, at least, the steps of, upon receiving an answer to the second telephone call by an answering party,

verifying at the bridging node that the answering party is that party identified by the audible identification of the destination party, and

after verifying that the answering party is the destination party, connecting the first communication path to the second communication path at the bridging node to bridge the origination telephone to the destination telephone.

13. Method of claim 11, wherein the method further includes, at least, the steps of, in the event that there is no answer of the destination telephone or in the event that the destination telephone is busy,

transmitting a voice prompt of the plurality of stored voice prompts from the bridging node to the origination telephone requesting a voice message,

receiving the voice message at the bridging node from the caller, and

storing the voice message at the bridging node.

14. Method of claim 13, wherein the method further includes, at least, the step of, attempting to deliver the voice message stored at the bridging node to the destination telephone at a later time.