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PBX data retrieval and reporting system and method

  • US 5,623,540 A
  • Filed: 10/05/1994
  • Issued: 04/22/1997
  • Est. Priority Date: 10/05/1994
  • Status: Expired due to Term
First Claim
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1. A method of collecting information from a computerized branch exchange (CBX) for receipt by a collection computer coupled to the CBX, the CBX having a statistics database comprising a plurality of statistics records each containing telephone call measurements relating to telephone lines serviced by said CBX, the method comprising the steps of:

  • (1) specifying a data collection schedule for collecting one or more of said plurality of statistics records from said statistics database;

    (2) generating, from said collection computer, a database selection command for selecting a subset of said plurality of statistics records and transmitting, in accordance with said data collection schedule, said database selection command from said collection computer to said CBX;

    (3) receiving at said collection computer one or more of said plurality of statistics records from said CBX in response to said database selection command transmitted from said collection computer;

    (4) storing said one or more received statistics records into a collection database on said collection computer;

    (5) providing an organizational hierarchy which defines a plurality of accumulation levels over which statistics records from said collection database will be accumulated;

    (6) accumulating, in accordance with a first one of said accumulation levels in said organizational hierarchy data values from a plurality of said statistics records from said collection database into a first accumulated record and storing said first accumulated record on said collection computer; and

    (7) accumulating, in accordance with a second one of said accumulation levels in said organizational hierarchy, data values from said plurality of said statistics records from said collection database into a second accumulated record and storing said second accumulated record on said collection computer.

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