Method and apparatus for monitoring a caller's name while using a telephone

• US 5,625,676 A
• Filed: 06/07/1995
• Issued: 04/29/1997
• Est. Priority Date: 09/13/1993
• Status: Expired due to Term

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Active Voice Corporation (Cisco Systems, Inc.)
• Inventors: Robinson, Michael J., Greco, Robert C., Dunn, Paul M.
• Primary Examiner(s): Zele, Krista M.
• Assistant Examiner(s): Hunter, Daniel S.
• Application Number:
  US08/474,335
• Time in Patent Office: 692 Days
• Field of Search: 379/201, 379/210, 379/211, 379/212, 379/215, 379/265, 379/266, 379/309, 379/67, 379/88, 379/90, 379/93, 379/96
• US Class Current: 379/88.14
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

A method and apparatus for an auto attendant system to allow a called party to monitor a screening name left by a caller while the called party is on the telephone with a third party. If the called party wishes, the system can place the third party on hold and connect the caller. Alternatively, the system can redirect the caller to another line or ask the caller to hold. The system is implemented with a second communication channel from the telephone switch system to the called party so that the called party can monitor the screening name left by a caller without first putting the third party on hold or disconnecting from the third party. The system can be configured to automatically monitor each screening name as it is left without intervention by the called party.

Claims

1. A method, in a telephone switching system with an autoattendant, for the system to transmit to a called party a recording of a caller'"'"'s name stated by a caller while the called party is using a first communication channel for a call with a third party and allow the called party to hear the recording of the caller'"'"'s stated name, comprising:

(a) receiving voice sounds from the caller,

(b) recording the voice sounds,

(c) notifying the called party with a visual notification on a display that the system is receiving and recording voice sounds from the caller,

(d) awaiting a responsive command from the called party, and,

(e) upon receipt from the called party of a command to do so, transmitting the voice sounds to the called party via a second communication channel and playing the voice sounds on a speaker coupled to the second channel.

2. The method of claim 1 wherein the second communication channel comprises a connection from the autoattendant to a personal computer at the location of the called party and the voice sounds are played to the called party via a speaker connected to the personal computer.

3. A method, in a telephone switching system with an autoattendant, for the system to transmit to a called party recordings of callers'"'"' names stated by callers while the called party is using a first communication channel for a call with a third party and allow the called party to hear the recordings of the callers'"'"' stated names, comprising:

(a) receiving first voice sounds from a first caller,

(b) recording the first voice sounds,

(c) transmitting the first voice sounds to the called party via a second communication channel,

(d) playing the first voice sounds on a speaker coupled to the second channel,

(e) while the first voice sounds are being transmitted to the called party, receiving a call from a second caller, receiving second voice sounds from the second caller, and recording the second voice sounds; and

(f) after the first voice sounds have been transmitted to the called party, transmitting to the called party the second voice sounds.

4. The method of claim 3 wherein the voice sounds received from the second caller are transmitted to the called party while the autoattendant is still receiving voice sounds from the second caller.

5. The method of claim 3 further comprising:

(a) receiving from the called party via the second communication channel a selection between the first caller leaving a message and the second caller leaving a message as to which caller should receive a message to be audibly played by the autoattendant to the caller.

6. An autoattendant system which transmits to a called party a recording of a caller'"'"'s name stated by a first caller while the called party is using a first communication channel for a call with a third party and allows the called party to hear the recording of the caller'"'"'s stated name, comprising:

(a) means for receiving voice sounds from the first caller,

(b) means for recording the voice sounds,

(c) means for notifying the called party with a visual notification on a display that the system is receiving and recording voice sounds from the first caller,

(d) means for awaiting a responsive command from the called party,

(e) means for transmitting the voice sounds to the called party via a second communication channel upon receipt from the called party of a command to do so, and

(f) means for playing the voice sounds on a speaker coupled to the second channel.

7. The autoattendant system of claim 6 wherein the second communication channel comprises a connection from the autoattendant to a personal computer at the location of the called party and the voice sounds are played to the called party via a speaker connected to the personal computer.

8. An autoattendant system which transmits to a called party recordings of callers'"'"' names stated by callers while the called party is using a first communication channel for a call with a third party and allows the called party to hear the recordings of the callers'"'"' stated name, comprising:

(a) means for receiving first voice sounds from a first caller,

(b) means for recording the first voice sounds,

(c) means for transmitting the first voice sounds to the called party via a second communication channel,

(d) means for playing the first voice sounds on a speaker coupled to the second channel,

(e) means for, while the first voice sounds are being transmitted to the called party, receiving a call from a second caller, receiving second voice sounds from the second caller, and recording the second voice sounds; and

(f) means for, after the first voice sounds have been transmitted to the called party, transmitting to the called party the second voice sounds.

9. The autoattendant system of claim 8 wherein the voice sounds received from the second caller are transmitted to the called party while the autoattendant is still receiving voice sounds from the second caller.

10. The autoattendant system of claim 8 further comprising:

(a) means for receiving from the called party via the second communication channel a selection between the first caller leaving a message and the second caller leaving a message as to which caller should receive a message to be audibly played by the autoattendant to the caller.