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First Claim
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1. A method of informing an agent of a follow-up call to the agent from a telephone subscriber comprising:
- (a) receiving said follow-up call from the telephone subscriber, and detecting that the agent is busy,(b) storing a callback number of the telephone subscriber,(c) storing at least part of a message provided by the telephone subscriber in association with the callback number,(d) determining from information conveyed in the follow-up call the identity of a specific agent to which the course of the follow-up call is to be directed, and(e) routing the message and the callback number to the specific agent when the specific agent becomes free.
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Abstract
The present invention relates to a method of informing an agent of a follow-up call to the agent from a telephone subscriber comprised of on receiving the follow-up call from the telephone subscriber, detecting that the agent is busy, storing a callback number of the telephone subscriber, storing at least part of a message provided by the telephone subscriber in association with the callback number, determining the identity of a specific agent to which the call is to be directed, and routing the message and the callback number to the specific agent when the specific agent becomes free.
164 Citations
12 Claims
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1. A method of informing an agent of a follow-up call to the agent from a telephone subscriber comprising:
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(a) receiving said follow-up call from the telephone subscriber, and detecting that the agent is busy, (b) storing a callback number of the telephone subscriber, (c) storing at least part of a message provided by the telephone subscriber in association with the callback number, (d) determining from information conveyed in the follow-up call the identity of a specific agent to which the course of the follow-up call is to be directed, and (e) routing the message and the callback number to the specific agent when the specific agent becomes free. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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Specification