Call validation system
First Claim
1. A method for processing a telephone call having a piece of information to be validated prior to completion of the telephone call to a called party, the method comprising the steps of:
- (1) receiving, by an operator console from a matrix switch controlled by a matrix switch processor, a telephone call requiring operator assistance;
(2) sending, by said operator console, a validation request to a validation system, said validation request including a piece of information to be validated;
(3) validating, by said validation system, said piece of information identified by said validation request using a validation procedure that checks said piece of information against information stored in one or more databases;
(4) sending, by said validation system, a validation response to said operator console if said piece of information identified by said validation request is validated;
(5) sending, by said operator console, upon receipt of said validation response, operator response data to a network control processor indicating that said telephone call can be completed to the called party;
(6) sending, by said network control processor, upon receipt of said operator response data, switch control data to said matrix switch processor of said matrix switch; and
(7) instructing, by said matrix switch processor, said matrix switch to complete said telephone call to the called party.
6 Assignments
0 Petitions
Accused Products
Abstract
A system and method for validating pieces of information associated with a telephone call. An operator console receives a call having one or more pieces of information that are to be validated. The operator console sends a validation request to a validation system. The validation system includes a database that stores instructions that define at least a part of a validation procedure corresponding to the validation request. The validation system returns a validation response to the operator console which subsequently indicates that the telephone call can be completed.
211 Citations
21 Claims
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1. A method for processing a telephone call having a piece of information to be validated prior to completion of the telephone call to a called party, the method comprising the steps of:
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(1) receiving, by an operator console from a matrix switch controlled by a matrix switch processor, a telephone call requiring operator assistance; (2) sending, by said operator console, a validation request to a validation system, said validation request including a piece of information to be validated; (3) validating, by said validation system, said piece of information identified by said validation request using a validation procedure that checks said piece of information against information stored in one or more databases; (4) sending, by said validation system, a validation response to said operator console if said piece of information identified by said validation request is validated; (5) sending, by said operator console, upon receipt of said validation response, operator response data to a network control processor indicating that said telephone call can be completed to the called party; (6) sending, by said network control processor, upon receipt of said operator response data, switch control data to said matrix switch processor of said matrix switch; and (7) instructing, by said matrix switch processor, said matrix switch to complete said telephone call to the called party.
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2. A system for validating a piece of information associated with a telephone call, the system comprising:
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means for receiving a validation request from an operator console, wherein said validation request identifies a piece of information to be validated, said piece of information being associated with a telephone call that is routed to an operator console by a matrix switch controlled by a matrix switch processor; means for validating said piece of information identified by said validation request using a validation procedure that checks said piece of information against information stored in one or more databases; and means for sending a validation response to an operator console if said piece of information identified by said validation request is validated, wherein upon receipt of a validation response, an operator console indicates whether the telephone call can be completed to a called party. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for validating a piece of information associated with a telephone call, the method comprising the steps of:
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(1) receiving a validation request from an operator console, wherein said validation request identifies a piece of information to be validated, said piece of information being associated with a telephone call that is routed to an operator console by a matrix switch controlled by a matrix switch processor; (2) validating said piece of information identified by said validation request using a validation procedure that checks said piece of information against information stored in one or more databases; and (3) sending a validation response to an operator console if said piece of information identified by said validation request is validated, wherein upon receipt of a validation response, an operator console indicates whether a telephone call can be completed. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21)
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Specification