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Call processor for a computer telephone integration system

  • US 5,642,410 A
  • Filed: 03/15/1996
  • Issued: 06/24/1997
  • Est. Priority Date: 02/18/1994
  • Status: Expired due to Term
First Claim
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1. A computer telephone integration system comprisinga telephone interface to a telephone system that extracts call information from the telephone system;

  • a computer integrated with said telephone interface, the computer having a plurality of independent application programs that are operable on the computer and having data that is retrievable by any one of the plurality of independent application programs;

    a call processor means, operable on said computer and responsive to the call information received by the computer from the telephone interface at the reception of an incoming call or to call information provided by a user at an initiation of an outgoing call, for uniformly establishing first commands for retrieving and tunning any one of said independent application programs and second commands for retrieving data associated with the any one of the independent application programs;

    a means for associating the first commands end the second commands with said call information; and

    a means for automatically executing the first commands and the second commands in response to receipt of said call information.

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