Analysis and validation system for provisioning a public switched telephone network
First Claim
1. An administration system for a public switched telephone network (PSTN), comprising:
- a service order processing system receiving a service request from a customer requesting service for a customer location, and determining whether the service request is provisionable, whereinwhen said service order processing system determines that the service request is provisionable, automatically provisioning customer facilities to execute the service request based upon information stored by said service order processing system, the information including customer identification data and customer facility data, and the information maintained by said service order processing system without substantially altering the customer facility data, andwhen the service request is determined by said service order processing system not to be provisionable, said service order processing system generating a manual provisioning request;
an auxiliary database storing auxiliary data associated with the information stored by said service order processing system; and
a work center interface system operatively connected to said service order processing system and said auxiliary database, said work center interface system receiving the manual provisioning request from said service order processing system and retrieving the auxiliary data from said auxiliary database, said work center interface system provisioning other facilities to execute the service request responsive to the auxiliary data and user interaction with said work center interface system.
3 Assignments
0 Petitions
Accused Products
Abstract
An administration system for a public switched telephone network (PSTN) includes a service order processing system receiving a service request from a customer requesting service for a customer location, and determining whether the service request is provisionable responsive to the service request and predetermined criteria. When the service order processing system determines that the service request is provisionable, automatically provisioning customer facilities to execute the service request based upon information stored by the service order processing system. The information includes customer identification data and customer facility data, and the information is maintained by the service order processing system without substantially altering the customer facility data. The administration system also includes a verification system responsively connected to the service order processing system and verifying that the customer facilities provisioned by the service order processing system are correct.
133 Citations
52 Claims
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1. An administration system for a public switched telephone network (PSTN), comprising:
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a service order processing system receiving a service request from a customer requesting service for a customer location, and determining whether the service request is provisionable, wherein when said service order processing system determines that the service request is provisionable, automatically provisioning customer facilities to execute the service request based upon information stored by said service order processing system, the information including customer identification data and customer facility data, and the information maintained by said service order processing system without substantially altering the customer facility data, and when the service request is determined by said service order processing system not to be provisionable, said service order processing system generating a manual provisioning request; an auxiliary database storing auxiliary data associated with the information stored by said service order processing system; and a work center interface system operatively connected to said service order processing system and said auxiliary database, said work center interface system receiving the manual provisioning request from said service order processing system and retrieving the auxiliary data from said auxiliary database, said work center interface system provisioning other facilities to execute the service request responsive to the auxiliary data and user interaction with said work center interface system. - View Dependent Claims (2, 3, 4, 5, 6)
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7. In an administration system for a public switched telephone network (PSTN), a method comprising the steps of:
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(a) receiving a service request from a customer requesting service for a customer location; (b) determining whether the service request is provisionable; (c) when the service request is determined to be provisionable, automatically provisioning customer facilities to execute the service request based upon information including customer identification data and customer facility data, and the information being maintained without substantially altering the customer facility data; and (d) when the service request is determined not to be provisionable, performing the following steps; (d1) generating a manual provisioning request; (d2) retrieving auxiliary data associated with the information being maintained without substantially altering the customer facility data; (d3) receiving the manual provisioning request; (d4) retrieving the auxiliary data from said auxiliary database; and (d5) provisioning other facilities to execute the service request responsive to the auxiliary data and user interaction. - View Dependent Claims (8, 9, 10, 11, 12)
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13. An administration system for a public switched telephone network (PSTN), comprising:
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an auxiliary database storing auxiliary data; a service order processing system receiving a service request from a customer requesting service for a customer location, and determining whether the service request is provisionable, wherein when said service order processing system determines that the service request is provisionable, automatically provisioning customer facilities to execute the service request based upon information stored by said service order processing system, the information including customer identification data and customer facility data, and the information maintained by said service order processing system without substantially altering the customer facility data, and when the service request is determined by said service order processing system not to be provisionable, said service order processing system generating a status request for retrieving the auxiliary data associated with the information stored by said service order processing system, said service order processing system again determining whether the service request is provisionable responsive to the service request and the predetermined criteria and the auxiliary data, and provisioning other facilities to execute the service request when the service request is determined to be provisionable. - View Dependent Claims (14, 15, 16, 17, 18, 19)
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20. In an administration system for a public switched telephone network (PSTN), a method comprising the steps of:
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(a) storing auxiliary data; (b) receiving a service request from a customer requesting service for a customer location; (c) determining whether the service request is provisionable; (d) when the service request is determined to be provisionable, automatically provisioning customer facilities to execute the service request based upon information including customer identification data and customer facility data, and the information being maintained without substantially altering the customer facility data; and (e) when the service request is determined not to be provisionable, performing the following steps; (e1) generating a status request for retrieving the auxiliary data associated with the information; (e2) determining again whether the service request is provisionable responsive to the service request, predetermined criteria and the auxiliary data; and (e3) provisioning other facilities to execute the service request when the service request is determined to be provisionable. - View Dependent Claims (21, 22, 23, 24, 25, 26)
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27. An administration system for a public switched telephone network (PSTN), comprising:
a service order processing system receiving a service request from a customer requesting service for a customer location, and determining whether the service request is provisionable, when said service order processing system determines that the service request is provisionable, automatically provisioning customer facilities to execute the service request based upon information stored by said service order processing system, the information including customer identification data and customer facility data, and the information maintained by said service order processing system without substantially altering the customer facility data; and a verification system responsively connected to said service order processing system with respect to data inputs received therefrom, and verifying that the customer facilities provisioned by said service order processing system are correct. - View Dependent Claims (28, 29, 30, 31, 32, 33)
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34. In an administration system for a public switched telephone network (PSTN), a method comprising the steps of:
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(a) receiving a service request from a customer requesting service for a customer location; (b) determining whether the service request is provisionable; (c) when the service request is determined to be provisionable, automatically provisioning customer facilities to execute the service request based upon information including customer identification data and customer facility data, and the information being maintained without substantially altering the customer facility data; and (d) verifying that the customer facilities provisioned by said service order processing system are correct. - View Dependent Claims (35, 36, 37, 38, 39)
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40. An administration system for a public switched telephone network (PSTN), comprising:
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a soft-dial order system providing limited telephone service to customer facilities that have previously been requested to be disconnected, the limited telephone service permitting the customer facilities to initiate a service connect request; and a service order processing system responsively connected to said soft-dial order system with respect to data inputs received therefrom, said service order processing system receiving the service connect request from a customer requesting service for a customer location, and determining whether the service connect request is provisionable, when said service order processing system determines that the service connect request is provisionable, automatically provisioning the customer facilities to execute the service connect request based upon information stored by said service order processing system, the information including customer identification data and customer facility data, and the information maintained by said service order processing system without substantially altering the customer facility data. - View Dependent Claims (41, 42, 43, 44, 45, 46)
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47. In an administration system for a public switched telephone network (PSTN), a method comprising the steps of:
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(a) providing limited telephone service to customer facilities that have previously been requested to be disconnected, the limited telephone service permitting the customer facilities to initiate a service connect request; (b) receiving a service connect request from a customer requesting service for a customer location; (c) determining whether the service connect request is provisionable; (d) when the service connect request is determined to be provisionable, automatically provisioning customer facilities to execute the service connect request based upon information including customer identification data and customer facility data, and the information being maintained without substantially altering the customer facility data. - View Dependent Claims (48, 49, 50, 51, 52)
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Specification