Automatic telephone call origination and retry system and method of operation

• US 5,644,624 A
• Filed: 05/09/1995
• Issued: 07/01/1997
• Est. Priority Date: 05/23/1994
• Status: Expired due to Term

• Current Assignee: Caldwell Communications Development, Inc.
• Original Assignee: Caldwell Communications Development, Inc.
• Inventors: Caldwell, Holley G.
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US08/437,601
• Time in Patent Office: 784 Days
• Field of Search: 379/67, 379/69, 379/70, 379/88, 379/89, 379/92, 379/93, 379/111, 379/112, 379/133, 379/136, 379/139, 379/209, 379/216, 379/266, 379/355, 379/265, 379/309, 379/377, 379/396, 379/39 9
• US Class Current: 379/69
• CPC Class Codes: H04M 1/2749 Automatic dialling or redialling systems, e.g. on off-hook or redial on busy

Abstract

A system and method in which the user is provided the option of automatic recall of selected numbers which have been previously called. The computer based system which is controlled by operation of a conventional push-button telephone repeatedly places selected calls and plays a selected prerecorded message whenever a call is answered. Processors provide the capability of recognizing the results of each call as to whether the call has reached a number which is busy or is answered, and also as to whether the call is answered by a person or by an answering machine. In response to recognition signals, the system, at the appropriate time, plays a selected message. When a call has been successfully completed the called number will be removed from a numbers queue within the system, and the system will record the time and date of the completion. Numbers remaining in the queue will be recalled until successfully completed. The number of unsuccessful recalls, and the time at which each was made, is also recorded by the system. The system is programmable to make calls during selected time periods. A display panel provides information relating to operation of the system.

Claims

1. A telephone system including an automatic telephone recall apparatus attached to and controlled by a Touch Tone telephone having operating keys capable of providing DTMF tones, said telephone system comprising:

numbers recording means for recording a plurality of telephone numbers as each of said telephone numbers is dialed during the placing of respective telephone calls through a PSTN by a user of the telephone system;

storage means for sequentially storing selected of said telephone numbers by actuation of said operating keys;

voice recording means for recording a respective custom message dictated by the user of the telephone system after dialing of each of said telephone calls;

automatic recall means for placing a recall to each of said selected telephone numbers;

recognition means for automatic recognition of the results of each said recall so as to recognize whether each respective recall was unanswered or answered and if answered to further recognize whether each respective answered recall was answered by a person or by an answering machine;

return means for return to said storage means the telephone number of each unanswered recall for later recall;

processor means for providing the respective custom message to the associated telephone number of the person or answering machine reached during each answered recall;

deletion means for deleting the stored number of each answered recall from said storage means; and

indication means for indicating completion of each answered recall, and of the placement of each unanswered recall.

2. A telephone system a set forth in claim 1 wherein said voice recording means for recording said respective custom messages includes said telephone, a telephone interface, a relay, a SLIC, a CODEC, a digital processor, a control processor and data storage means.

3. A telephone system as set forth in claim 2 wherein selected actuation of said operating keys switches said telephone from said PSTN to said SLIC by operation of said relay whereby said custom messages are recorded by said voice recording means for later replay.

4. In an automatic telephone recall apparatus controlled by a DTMF Touch Tone telephone wherein a telephone number is dialed through the PSTN by a subscriber using the telephone to place a call to the telephone number dialed, a method for automatic recall of said number dialed, and for providing a selected message to the number dialed, said method comprising the steps of;

for each of plural telephone numbers dialed;

a) activating a storage means without hanging up the telephone to store the number dialed when the call is not answered or busy;

b) recording a message corresponding to said telephone number stored which was called but not answered;

c) automatically placing a recall to said telephone number stored and associated with the respective recorded message;

d) automatically recognizing whether the recalled number has been unanswered or answered by person or answering machine;

e) returning to storage the recalled number which was recognized as unanswered;

f) matching the respective recorded message with the associated recalled number such that upon the recall being answered, the respective recorded message is delivered; and

deleting each stored number corresponding to recalls which have been answered;

providing an indication for indicating completion of each answered recall and placement of each unanswered recall.