Analysis and reporting of performance of service providers
First Claim
1. A computer-based method of aiding comparison of competitive performance of a first provider of services with at least one other provider of the services, where the services are provided to a mix of customers of different types and the performance in providing the services is different for different types of customers, the method comprising:
- storing (a) performance data representing the first provider'"'"'s competitive performance in providing various services to the first provider'"'"'s customers and (b) customer data indicating the types of customers and the number of customers within each type to which the first provider'"'"'s services are provided,storing competitor performance data representing the other provider'"'"'s competitive performance in providing various services to the other provider'"'"'s customers,adjusting the competitor performance data in accordance with the customer data of the first provider to reflect how the other provider would have performed if it had serviced the types of customers serviced by the first provider, andvisually presenting the performance data of the first provider together with the adjusted competitor performance data.
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Accused Products
Abstract
A computer-based method aids comparison of competitive performance of a first provider of services with other providers of the services, where the services are provided to a mix of customers belonging to different classes and the performance in providing the services is different for customers belonging to different classes. Data representing the first provider'"'"'s competitive performance in providing various services to its customers is stored. Also stored is mix data representing the mix of its customers to which the services are provided. Similar data is stored representing each of the other providers'"'"' competitive performance in providing various services to its customers. The data of the other providers is adjusted in accordance with the mix data of the first provider. The unadjusted data of the first provider is visually provided together with the adjusted data of the other providers. Other aspects include automatically generating a printed report of information comparing performance of a first provider of services with performances of other providers of the services; and more broadly generating a report of an analysis of data.
263 Citations
19 Claims
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1. A computer-based method of aiding comparison of competitive performance of a first provider of services with at least one other provider of the services, where the services are provided to a mix of customers of different types and the performance in providing the services is different for different types of customers, the method comprising:
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storing (a) performance data representing the first provider'"'"'s competitive performance in providing various services to the first provider'"'"'s customers and (b) customer data indicating the types of customers and the number of customers within each type to which the first provider'"'"'s services are provided, storing competitor performance data representing the other provider'"'"'s competitive performance in providing various services to the other provider'"'"'s customers, adjusting the competitor performance data in accordance with the customer data of the first provider to reflect how the other provider would have performed if it had serviced the types of customers serviced by the first provider, and visually presenting the performance data of the first provider together with the adjusted competitor performance data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A computer-based method for automatically generating a report of information comparing performance of a first provider of services with performance of at least one other provider of the services, the method comprising:
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storing raw data representing information about the services provided by the first provider and the other provider in a database, extracting from the database a set of comparison data containing similar types of raw data for the first provider and the other provider, storing rules for selecting which of the comparison data to use in comparing the performances of the service providers, and automatically applying the rules to the comparison data to select the information to be presented in the generated report. - View Dependent Claims (14, 15)
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16. A computer-based method of generating a report of an analysis of stored data comprising
allowing a user to select which of a group of sections to include in the report, each section corresponding to a particular portion of the data, automatically retrieving the portions of the stored data corresponding to the selected sections, and thereafter automatically performing the analysis on the retrieved data, automatically generating results of the analysis for each selected section, automatically generating printable narrative text and non-text graphics representations of the results for each selected section, and automatically combining the printable narrative text and non-text graphics representations of the selected sections to form an integrated report ready for printing.
Specification