Computer-telephone integration system

• US 5,655,015 A
• Filed: 05/01/1996
• Issued: 08/05/1997
• Est. Priority Date: 02/18/1994
• Status: Expired due to Term

• Current Assignee: Calabrio
• Original Assignee: Aurora Systems Inc (Allegion PLC)
• Inventors: Gasparro, Paul M., Walsh, Maryann P.
• Primary Examiner(s): Zele, Krista M.
• Assistant Examiner(s): Wolinsky, Scott
• Application Number:
  US08/641,568
• Time in Patent Office: 461 Days
• Field of Search: 379/201, 379/202, 379/203, 379/204, 379/205, 379/206, 379/207, 379/96, 379/211, 379/265, 379/266, 379/88, 379/67, 379/127, 379/142, 379/157, 379/242, 379/610, 379/681, 379/68 2
• US Class Current: 379/201.04
• CPC Class Codes: H04M 1/247 Telephone sets including user guidance or feature selection means facilitating their use user interfaces specially adapted for cordless or mobile telephones H04M1/724
• CPC Class Codes: H04M 1/2473 Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface) details of API H04M7/0021
• CPC Class Codes: H04M 1/27475 using interactive graphical means or pictorial representations
• CPC Class Codes: H04M 1/27485 Appending a prefix to or inserting a pause into a dialling sequence
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A computer telephone integration system includes a computer integrated with a telephone system. The computer has a plurality of independent application programs that are operable thereon and a plurality of files containing data that are retrievable by any of the plurality of independent application programs. The computer also includes a plurality of first commands that are disposed on the computer to retrieve and run any of the plurality of independent application programs and a plurality of second commands to access any of the files containing the data with any of the plurality of independent application programs. The computer further includes a call processor disposed on the computer that allows a user of the system to associate the first commands and at least one of the second commands with call information received from the telephone system at the reception of an incoming call or with call information provided by a user of the system at the initiation of an outgoing call. The call processor automatically executes the first commands and the second command upon receipt of the call information to retrieve and to run the application program and to access the file containing the data with the application program at the reception of an incoming call or at the initiation of an outgoing call.

Claims

1. A computer telephone integration system comprising:

a computer integrated with a telephone system, the computer having a plurality of independent application programs that are operable thereon, and the computer having files containing data that are retrievable by any of the plurality of independent application programs;

a user interface, disposed on the computer, for allowing a user to enter and store first commands on the computer to retrieve and run any of said independent application programs and a second command to access one of said files containing data with an application program, the user interface allowing the user to associate the first commands and the second command with call information received from the telephone system at the reception of an incoming call or with call information provided by the user at the initiation of an outgoing call; and

a call processor means disposed on the computer and coupled to the user interface, for automatically executing said first commands and said second command upon receipt of said received or provided call information.

2. The computer telephone integration system of claim 1, wherein said user interface includes a first software menu option, presented on a display of the computer, for allowing the user to specify the received or provided call information and the first commands to be run in response to said received or provided call information.

3. The computer telephone integration system of claim 2, further including a second software menu option presented on the display, for allowing the user to specify the files containing data to be accessed with the application program in response to said received or provided call information.

4. The computer telephone integration system of claim 1, wherein the user interface includes a means for entering and storing on the computer, rules for handling the incoming call or the outgoing call, each rule having criteria which the call information must meet before the rule is executed and each rule having an action to be taken when the call information meets the respective criteria.

5. The computer telephone integration system of claim 4, wherein the rule criteria include at least one of a calling party'"'"'s number, a called party'"'"'s number, time of day information, and DTMF data.

6. The computer telephone integration system of claim 4, wherein the user interface further includes a means for denoting an order of priority for each rule, and wherein the call processor means evaluates each rule in the order of priority of the rule to determine whether the call information meets the rule criteria.

7. The computer telephone integration system of claim 4, wherein the call processor means further includes a means for analyzing which rule criteria are met by the call information.

8. The computer telephone integration system of claim 4, wherein the action to be taken when the call information meets the rule criteria is to accept the incoming call.

9. The computer telephone integration system of claim 4, wherein the action to be taken when the call information meets the rule criteria is to forward the incoming call to a predefined destination.

10. The computer telephone integration system of claim 1, wherein said computer further includes:

a library of vendor specific switching device commands corresponding to a plurality of vendor specific switching devices;

a stored set of telephone commands for performing telephone functions with the computer; and

a state machine means, coupled between a switching device and the call processor means and being responsive to vendor specific switching device commands from the switching device and telephone commands from the call processor means, for translating between the vendor specific switching device commands and the stored set of telephone commands, for executing the telephone commands, and for outputting the vendor specific switching device commands to the switching device so as to uniformly perform incoming telephone functions and outgoing telephone functions.

11. The computer telephone integration system of claim 10, wherein the state machine means detects an event occurring on the switching device by receiving a switching device command, and communicates the event to the call processor means by outputting a corresponding telephone command.

12. The computer telephone integration system of claim 11, wherein the call processor means in response to receipt of the telephone command corresponding to the event occurring on the switching device, initiates the state machine means to determine a next state of the state machine means and to determine the telephone command corresponding to the next state.

13. The computer telephone integration system of claim 11, further comprising a call controller coupled to each of the user interface and to the call processor means, the call controller in response to receipt of a telephone command corresponding to an event initiated by the user at the user interface, communicating the telephone command to the call processor means, the call processor means in response to the telephone command initiating the state machine means to determine a next state of the state machine means and determine the telephone command corresponding to the next state.

14. The computer telephone integration system of claim 10, wherein the state machine means executes the telephone commands so as to uniformly process the incoming telephone functions and the outgoing telephone functions independently of a manufacturer of the switching device.

15. The computer telephone integration system of claim 1, wherein the computer receives the call information from a switching network external to the computer telephone integration system.

16. The computer telephone integration system of claim 1, wherein the first commands include keystroke commands that are entered by the user for retrieving and running any of the independent application programs.

17. The computer telephone integration system of claim 1, wherein the user interface allows the user to enter the first commands which are keystroke commands to retrieve and run the independent application programs and the second command for retrieving the files containing data with the independent application programs so as to configure the computer telephone integration system independent of a manufacturer of the independent application program.

18. The computer telephone integration system of claim 1, wherein the first commands include commands provided by one independent application program to another independent application program for accessing the another independent application program with the one independent application program.

19. A method for uniformly establishing a system for call handling on a computer integrated with a telephone system, the method comprising the steps of:

establishing and storing on the computer a list of called party telephone numbers including at least one phone number of a called party to be called with the system;

establishing and storing on the computer a list of calling party telephone numbers including at least one phone number of a calling party that may call the system;

establishing and storing on the computer first commands for retrieving and running any one of a plurality of independent application programs operable on the computer and second commands for retrieving data files associated with any one of the plurality of independent application programs; and

establishing and storing on the computer a link for linking any one of the calling party telephone numbers and the called party telephone numbers with the first commands and the second commands.

20. The method of claim 19, further comprising the step of entering and storing on the computer a window corresponding to each link in which an application program and a data file will be displayed.

21. The method of claim 20, wherein the first commands include keystroke commands for retrieving and running any one of the independent application programs and for displaying the data file associated with the independent application program in the corresponding window.

22. The method of claim 20, wherein the first commands includes commands provided by one independent application program to another independent application program for accessing the another independent application program and for displaying the data file associated with the another independent application program in the corresponding window.

23. The method of claim 19, further comprising the step of establishing and storing on the computer rules for handling an incoming call or an outgoing call with the system, wherein the step of establishing each rule includes:

entering and storing on the computer criteria which the incoming call or the outgoing call must satisfy before the rule will be executed;

entering and storing on the computer an action to be taken when the incoming call or the outgoing call meets the criteria; and

associating the link with the rule.

24. The method of claim 23, wherein the criteria include at least one of the calling party'"'"'s number, the called party'"'"'s number, time of day information, and DTMF information.

25. The method of claim 23, wherein the step of establishing and storing the rules for handling the incoming call or the outgoing call includes entering the rules in an order of priority.