Computer-telephone integration system
First Claim
1. A computer telephone integration system comprising:
- a computer integrated with a telephone system, the computer having a plurality of independent application programs that are operable thereon, and the computer having files containing data that are retrievable by any of the plurality of independent application programs;
a user interface, disposed on the computer, for allowing a user to enter and store first commands on the computer to retrieve and run any of said independent application programs and a second command to access one of said files containing data with an application program, the user interface allowing the user to associate the first commands and the second command with call information received from the telephone system at the reception of an incoming call or with call information provided by the user at the initiation of an outgoing call; and
a call processor means disposed on the computer and coupled to the user interface, for automatically executing said first commands and said second command upon receipt of said received or provided call information.
20 Assignments
0 Petitions
Accused Products
Abstract
A computer telephone integration system includes a computer integrated with a telephone system. The computer has a plurality of independent application programs that are operable thereon and a plurality of files containing data that are retrievable by any of the plurality of independent application programs. The computer also includes a plurality of first commands that are disposed on the computer to retrieve and run any of the plurality of independent application programs and a plurality of second commands to access any of the files containing the data with any of the plurality of independent application programs. The computer further includes a call processor disposed on the computer that allows a user of the system to associate the first commands and at least one of the second commands with call information received from the telephone system at the reception of an incoming call or with call information provided by a user of the system at the initiation of an outgoing call. The call processor automatically executes the first commands and the second command upon receipt of the call information to retrieve and to run the application program and to access the file containing the data with the application program at the reception of an incoming call or at the initiation of an outgoing call.
-
Citations
25 Claims
-
1. A computer telephone integration system comprising:
-
a computer integrated with a telephone system, the computer having a plurality of independent application programs that are operable thereon, and the computer having files containing data that are retrievable by any of the plurality of independent application programs; a user interface, disposed on the computer, for allowing a user to enter and store first commands on the computer to retrieve and run any of said independent application programs and a second command to access one of said files containing data with an application program, the user interface allowing the user to associate the first commands and the second command with call information received from the telephone system at the reception of an incoming call or with call information provided by the user at the initiation of an outgoing call; and a call processor means disposed on the computer and coupled to the user interface, for automatically executing said first commands and said second command upon receipt of said received or provided call information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
-
-
19. A method for uniformly establishing a system for call handling on a computer integrated with a telephone system, the method comprising the steps of:
-
establishing and storing on the computer a list of called party telephone numbers including at least one phone number of a called party to be called with the system; establishing and storing on the computer a list of calling party telephone numbers including at least one phone number of a calling party that may call the system; establishing and storing on the computer first commands for retrieving and running any one of a plurality of independent application programs operable on the computer and second commands for retrieving data files associated with any one of the plurality of independent application programs; and establishing and storing on the computer a link for linking any one of the calling party telephone numbers and the called party telephone numbers with the first commands and the second commands. - View Dependent Claims (20, 21, 22, 23, 24, 25)
-
Specification