Rapid response backup system for telecommunications networks

• US 5,661,779 A
• Filed: 03/22/1994
• Issued: 08/26/1997
• Est. Priority Date: 03/07/1994
• Status: Expired due to Fees

• Current Assignee: Proctor & Associates Company
• Original Assignee: Proctor & Associates Company
• Inventors: Lee, Otha C.
• Primary Examiner(s): WOO, STELLA L
• Application Number:
  US08/216,008
• Time in Patent Office: 1,253 Days
• Field of Search: 379/45, 379/46, 379/47, 379/48, 379/49, 379/94, 379/93, 379/59, 379/34
• US Class Current: 379/45
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04Q 2213/13095 PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13098 Mobile subscriber
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13145 Rerouting upon failure
• CPC Class Codes: H04Q 2213/13163 Fault alarm
• CPC Class Codes: H04Q 2213/13166 Fault prevention
• CPC Class Codes: H04Q 2213/13167 Redundant apparatus
• CPC Class Codes: H04Q 2213/13302 Magnetic elements
• CPC Class Codes: H04Q 2213/13305 Transistors, semiconductors in general
• CPC Class Codes: H04Q 2213/1332 Logic circuits
• CPC Class Codes: H04Q 2213/13349 Network management
• CPC Class Codes: H04Q 2213/1337 Operator, emergency services
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges

Abstract

An instant telecommunications network backup system includes several trunk diverter circuits and several responder circuits. Each trunk diverter circuit is installed proximate to an originating central office within the telecommunications network and monitors an outgoing trunk for faulty conditions. The trunk diverter circuit maintains a database that classifies each responder circuits as being in one of two classes: a maintain link class and a disabled class. One or more responder circuits are installed proximate to an emergency response facility. Whenever a faulty condition is detected, the trunk diverter circuit establishes an alternative telecommunications path through either a public switch telephone network or a mobile telephone switching network to one of the responder circuits in the maintain link class. The trunk diverter circuit and the responder circuit exchange communications with each other. When the trunk diverter circuit detects an incoming emergency telephone call, the trunk diverter circuit and responder circuit surrender the alternative path to the emergency telephone call to permit the telephone caller to access the emergency facility through the alternative path. If no alternative path has previously been established, then the trunk diverter circuit establishes an alternative communications path to any of the responder circuits, regardless of their class, and reroutes the emergency telephone call therethrough. Alternatively, the trunk diverter circuit is installed approximate to a remote switching office and monitors for an alarm signal from the remote switching office. The trunk diverter circuit establishes an alternative communications path to one of the responder circuits after detecting the alarm signal. Data identifying the location of the central office is supplied to the emergency response facility if specific data regarding the location of the emergency telephone call is unavailable.

Claims

1. In a telecommunications network, a method for maintaining a telecommunications path between a telecommunications switching location and an emergency response service facility, the telecommunications switching location being coupled to a plurality of telephone transceivers and being capable of coupling each of the plurality of telephone transceivers to the emergency response service facility upon receiving a predetermined request signal from one of the plurality of telephone transceivers, the method comprising the steps of:

monitoring at the telecommunications switching location a public switched telephone network trunk providing a first telecommunications path between the telecommunications switching location and the emergency response service facility;

determining if the first telecommunications path is disrupted;

in response to determining that the first telecommunications path is disrupted, establishing a second telecommunications path between the telecommunications switching location and the emergency response service facility before receiving the predetermined request signal by one of the plurality of telephone transceivers, the predetermined request signal being a personal emergency voice telephone call;

continuously maintaining the second telecommunications path; and

in response to the predetermined request signal by one of the plurality of telephone transceivers, coupling the one telephone transceiver through the second telecommunications path to the emergency response service facility after the steps of establishing and maintaining the second telecommunications path.

2. The method of claim 1 wherein the second telecommunications path is through a cellular telephone network.

3. The method of claim 1 wherein the step of maintaining the second telecommunications path prohibits the plurality of telephone transceivers from being coupled to the second telecommunications path until the telecommunications switching location receives the predetermined request signal.

4. The method of claim 1 wherein the step of monitoring includes the step of determining whether a signal from the trunk is acceptable.

5. The method of claim 1, further comprising the step of providing an indication to the one telephone transceiver if the second telecommunications path is unavailable.

6. The method of claim 5 wherein the indication is an audible indication.

7. The method of claim 1, further comprising the step of providing a data signal to the emergency response service facility over the second telecommunications path after receiving the predetermined request signal, the data signal being associated with the one telephone transceiver that provided the predetermined request signal.

8. The method of claim 1, further comprising the steps of monitoring the first telecommunications path to determine if it is no longer disrupted, and uncoupling the second telecommunications path when the first telecommunications path is no longer disrupted.

9. The method of claim 1, further comprising the steps of maintaining the second telecommunications path for a selected time period, and uncoupling the second communications path when the selected time period expires.

10. The method of claim 1 wherein the step of maintaining the second telecommunications path includes the step of exchanging signals between the telecommunications switching location and the emergency response service facility.

11. The method of claim 1, further comprising the steps of determining if the emergency response service facility becomes unavailable, establishing a third telecommunications path between the telecommunications switching location and another emergency response service facility before receiving the predetermined request signal by one of the plurality of telephone transceivers, maintaining the third telecommunications path, and providing the third telecommunications path to one of the plurality of telephone transceivers upon receipt of the predetermined request signal by the telephone transceiver.

12. A system for maintaining communications between an emergency response service facility and a telecommunications switching location over a public switched telephone network trunk or an alternative telecommunications path, the telecommunications switching location being coupled to a plurality of telephone transceivers and being capable of coupling one of the plurality of telephone transceivers to the emergency response service facility upon receiving a predetermined request signal from one of the plurality of telephone transceivers, the system comprising:

a first transceiver positioned at the emergency response service facility, the first transceiver being coupled to the alternative telecommunications path; and

a second transceiver coupled to the public switched telephone network trunk and to the alterative telecommunications path and positioned at the telecommunications switching location, the second transceiver having a memory, a processing unit coupled to the memory and at least one coupling circuit intercoupling the processing unit to the public switched telephone network trunk and to the alternative telecommunications path, the processing unit monitoring the public switched telephone network trunk, and the processing unit approximately continuously exchanging signals with the first transceiver over the alternative telecommunications path after the processing unit determines that the public switched telephone network trunk is faulty, but before the processing unit receives the predetermined request signal so that the alternative communications path is available for the one telephone transceiver, and

the processing unit providing the alternative telecommunications path to the one telephone transceiver after the processing unit receives the predetermined request signal, and after the processing unit approximately continuously exchanges signals with the first transceiver, the predetermined request signal being a personal emergency voice telephone call.

13. The system of claim 12 wherein the processing unit, after receiving the predetermined request signal, provides a data request signal to the telecommunications switching location requesting that the telecommunications switching location provide to the processing unit a data signal identifying the one telephone transceiver.

14. The system of claim 13 wherein the second transceiver further comprises a generator capable of producing a plurality of frequency signals, the generator coupled to the processing unit and the telecommunications switching location, the generator providing the data signal to the emergency response service facility.

15. The system of claim 14, further comprising a voice message generator coupled to the processing unit that provides voice messages to the one telephone transceiver.

16. The system of claim 12, further comprising a third transceiver at another emergency response facility, the third transceiver being coupled to another alternative telecommunications path, and wherein the second transceiver couples to the third transceiver via the another alternative telecommunications path if the processing unit determines that the first transceiver is unavailable.

17. The system of claim 16 wherein the memory includes first and third telephone numbers of the first and third transceivers, respectively, and wherein the second transceiver establishes one of the alternative and another alternative communication paths by dialing one of the first and third telephone numbers, respectively.

18. The system of claim 12 wherein the processing unit discontinues exchanging signals with the first transceiver over the alternative telecommunications path when the public switched telephone network trunk is no longer faulty.

19. The system of claim 12 wherein the processing unit exchanges signals with the first transceiver over the alternative telecommunications path for a selected time period.

20. A method of maintaining a signal exchange between a telecommunications switching location and an emergency response service facility having first and second transceivers associated therewith, the first and second transceivers being selectively coupled for signal exchange about a signal path upon receiving an initiation, the method comprising the steps of:

,

monitoring at the emergency response service facility a public switched telephone network trunk coupling the telecommunications switching location to the emergency response service facility, the first and second transceivers being located at the telecommunications switching location and the emergency response service facility respectively;

determining if the public switched telephone network trunk is disrupted;

after the step of determining that the public switched telephone network trunk is disrupted, establishing a second signal path between the emergency response service facility and the telecommunications switching location before receiving the initiation by a third transceiver, the initiation being a personal emergency voice telephone call;

continuously maintaining the second signal path; and

after the steps of establishing and maintaining the second signal path, providing the second signal path from the third transceiver to the second transceiver upon receipt of the initiation from the third transceiver.

21. A system for maintaining communications between an emergency response service facility and a telecommunications switching location over a public switched telephone network trunk or an alternative telecommunications path, the telecommunications switching location being coupled to a plurality of telephone transceivers and being capable of coupling one of the plurality of telephone transceivers to the emergency response service facility upon receiving a predetermined request signal from one of the plurality of telephone transceivers, the system comprising:

a first transceiver coupled to the alternative telecommunications path and being positioned at the emergency response service facility; and

a second transceiver coupled to the public switched telephone network trunk and the alternative telecommunications path, and being located at the telecommunications switching location, the second transceiver having a memory and a database in the memory that indicates that the first transceiver is active, a processing unit coupled to the memory and at least one coupling circuit intercoupling the processing unit to the public switched telephone network trunk and the alternative telecommunications path, the processing unit monitoring the public switched telephone network trunk, and the processing unit approximately continuously exchanging signals with the first active transceiver over the alternative telecommunications path after the processing unit determines that the public switched telephone network trunk is faulty, but before the processing unit receives the predetermined request signal so that the alternative communications path is available for the one telephone transceiver, and

the processing unit providing the alternative telecommunications path to the one telephone transceiver after the processing unit receives the predetermined request signal, and after the processing unit approximately continuously exchanges signals with the first transceiver, the predetermined request signal being a personal emergency voice telephone call.

22. The system of claim 21 wherein the memory includes data identifying the telecommunications switching location, and wherein the processing unit, after receiving the predetermined request signal, provides the data to the emergency response service facility.

23. The system of claim 22 wherein the second transceiver further comprises a generator capable of producing a plurality of frequency signals, the generator coupled to the processing unit and the telecommunications switching location, the generator providing the data to the emergency response service facility.

24. The system of claim 21, further comprising a third transceiver coupled to a third telecommunications path at either the emergency response service facility or another emergency response service facility, and wherein the second transceiver couples to the third transceiver via the third telecommunications path after receiving the predetermined request signal if the processing unit determines that the first active transceiver is unavailable.

25. The system of claim 24 wherein the database in the memory includes first and third telephone numbers of the first and third transceivers, respectively, and wherein the second transceiver establishes one of the alternative and third communication paths by dialing one of the first and third telephone numbers, respectively.

26. The system of claim 21 wherein the processing unit discontinues exchanging signals with the first active transceiver over the alternative telecommunications path when the public switched network trunk is no longer faulty.

27. The system of claim 26 wherein the processing unit exchanges signals with the first active transceiver over the alternative telecommunications path for a selected time period.

28. A method of maintaining a signal exchange between an emergency response service facility and a telephone switching location having respective first and second transceivers associated therewith, the first and second transceivers being selectively coupled for signal exchange about a signal path upon receiving an initiation, the method comprising the steps of:

designating the first transceiver as active;

monitoring at the telephone switching location a public switched telephone network trunk coupling the emergency response service facility to the switching location, the telephone switching location being coupled to a plurality of telephone receivers;

determining if the public switched telephone network trunk is disrupted;

in response to determining that the public switched telephone network trunk is disrupted, establishing an alternative signal path between the emergency response service facility and the telephone switching location before receiving the initiation by a third transceiver, the initiation being a personal emergency voice telephone call;

continuously maintaining the alternative signal path; and

in response to initiation by the third transceiver, coupling the third transceiver through the alternative signal path to the emergency response service facility after the steps of establishing and maintaining the alternative signal path.

29. The method of claim 28, further comprising the steps of:

detecting the initiation by the third transceiver;

establishing the alternative or a third signal path to the first or a fourth transceiver, respectively, the fourth transceiver being located at another emergency response service facility; and

providing the alternative or third signal path to the third transceiver.

30. A system for maintaining communications between an emergency response service facility and a telecommunications switching location over a public switched telephone network trunk or an alternative telecommunications path, the telecommunications switching location being coupled to a plurality of telephone transceivers and being capable of coupling one of the telephone transceivers to the emergency response service facility upon receiving a predetermined request signal from one of the plurality of telephone transceivers, the telecommunications switching location also providing an alarm signal after detecting a faulty condition on the public switched telephone network trunk, the system comprising:

a first transceiver positioned at the emergency response service facility, and the first transceiver being coupled to the alternative telecommunications path; and

a second transceiver coupled to the public switched telephone network trunk and the alternative telecommunications path and being positioned at the telecommunications switching location, the second transceiver having a memory, a processing unit coupled to the telecommunications switching location and to the public switched telephone network trunk and the alternative telecommunications path, the processing unit approximately continuously exchanging signals with the first transceiver over the alternative telecommunications path after the processing unit senses the alarm signal, but before the processing unit receives the predetermined request signal so that the alternative telecommunications path is available for the one telephone transceiver, and

the processing unit providing the alternative telecommunications path to the one telephone transceiver after the processing unit receives the predetermined request signal, and after the processing unit approximately continuously exchanges signals with the first transceiver, the predetermined request signal being a personal emergency voice telephone call.

31. The system of claim 30 wherein the memory includes data identifying the telecommunications switching location, and wherein the processing unit, after receiving the predetermined request signal, provides the data to the emergency response service facility.

32. In a telecommunications network, a method for maintaining a telecommunications path between an emergency response service facility and a telecommunications switching location that is coupled to a plurality of telephone transceivers and capable of coupling first and second telephone transceivers to the emergency response service facility over a public switched telephone network trunk upon receiving a predetermined request signal from one of the first and second telephone transceivers the telecommunications switching location also capable of determining if the public switched telephone network trunk is disrupted, the method comprising the steps of:

receiving the predetermined request signal from the telecommunications switching location, the predetermined request signal being a personal emergency voice telephone call;

in response to receiving the predetermined request signal, establishing another public switch telephone network trunk between the telecommunications switching location and the emergency response service facility;

after the step of establishing the another public switched telephone network trunk, providing the another public switched telephone network trunk to the first telephone transceiver for communication signal exchange between the first telephone transceiver and the emergency response service facility;

after the step of providing the another public switched telephone network trunk, continuously maintaining the another public switched telephone network trunk following a termination of communication signal exchange between the first telephone transceiver and the emergency response service facility; and

after the step of maintaining the another public switched telephone network trunk, providing the another public switched telephone network trunk to the second telephone transceiver upon receipt of the predetermined request signal by the second telephone transceiver.