Application of groupware to ISO 9000 registration via facilitated work sessions

• US 5,664,183 A
• Filed: 06/06/1995
• Issued: 09/02/1997
• Est. Priority Date: 04/19/1994
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Telfer, Deborah Marsh, Cirulli, Philip James, James, Byron David, Heinlein, Philip David
• Primary Examiner(s): Black, Thomas G.
• Assistant Examiner(s): LEWIS, CHERYL RENEA
• Application Number:
  US08/466,857
• Time in Patent Office: 819 Days
• Field of Search: 395/600, 395/425, 395/575, 395/650, 395/800, 395/80, 364/468.17
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A network application for automatically formatting and printing documents to be used as training and planning manuals to be used by organizational personnel in preparation for an ISO 9000 audit. The outputted documents can also be educational manuals for dispersing among organizational personnel common information for integrated strategic planning in preparation for the ISO 9000 audit. Facilitated collaborative work sessions among work groups inputting and sharing comments and ideas provide starting data to the network application.

Claims

1. A process comprising:

inputting comments and ideas for fulfilling ISO 9000 standards using a plurality of input devices, into a computer system as text data in the computer system in an information gathering stage of a team meeting;

editing the text data on one or more of the input devices into a format suitable for a bridge tool to retrieve and convert the text data and saving the edited data into computer memory data base for ISO 9000 information;

executing a bridge tool in the computer system for retrieving and converting the stored text data into computer data output with a structure useable by a formatting tool;

executing the formatting tool for automatically reformatting the computer data output of the bridge tool; and

the computer system automatically providing at an end of the team meeting, the reformatted computer date for fulfilling ISO 9000 standards in the form of one or more manuals.

2. The process of claim 1, wherein the manuals include educational manuals, quality manuals, work procedures, and management planning documents.

3. The process of claim 1, wherein the information gathering stage captures data required for conforming with an ISO 9000 standard.

4. The process of claim 3, wherein the multi-user collaborative environment includes a networked PC or worksatation data gathering system.

5. The process of claim 3 wherein the information gathering stage is a facilitated data gathering session including:

a plurality of users having access to a PC or workstation for simultaniously inputting written ideas in response to a facilitator'"'"'s prompts to be displayed on a secreen visible to the plurality of users;

means for group editing of the written responses by the plurality of users for forming a group-written response to the facilitator'"'"'s prompt;

means for indicating unanimous approval of the group-written response by the plurality of users for forming a final group-written response.

6. The process of claim 1 further including the step of storing the reformatted computer data in a document management tool for maintaining and sharing the comments and ideas.

7. The process of claim 1 wherein the step of executing a bridge tool includes the step of:

the bridge tool embedding formatting tags in the text data.

8. The process of claim 1 in which the formatting tool is a word processor.

9. A computer system for conducting a group meeting comprising:

a meeting space for a plurality of attendees and computer facilities having means for receiving, storing, automatically manipulating, and displaying data furnished by the attendees;

a computer input device for each of a plurality of the attendees for simultaneously inputting responses to questions introduced to the attendees by a group meeting facilitator, the questions introduced to the attendees for facilitating a collection of said data furnished by the attendees and useful in outlining ISO 9000 registration requirements for a preselected organization;

means for automatically retrieving and reading said data furnished by the attendees including selectively embedding formatting tags, based on said reading, into said data furnished by the attendees;

means for formatting said data furnished by the attendees into predefined formats stored in the computer facilities in response to the formatting tags; and

the computer facilities automatically providing manuals in the predefined formats at an end of the group meeting for use by the attendees.

10. A method for quickly establishing and documenting a plan for an organization for fulfilling ISO 9000 standards, the plan established via a facilitated group session wherein participants each input into a computer system data regarding ISO 9000 required organizational processes, the method comprising the steps of:

providing a group decision support environment for a facilitator and a plurality of participants, the environment including computer system facilities;

soliciting from the participants information concerning required organizational processes for meeting ISO 9000 standards;

inputting into the computer system for storage the information concerning ISO 9000 standards solicited from the participants, the step of inputting performed by a plurality of or all the participants;

reaching concurrence on the correctness of the information to verify the information;

inputting into the computer system to consolidate the verified information;

executing one or more programs for converting the verified information stored in the computer system to a format suitable for use by a selected formatting program;

executing the formatting program for formatting the converted information;

the formatting program automatically formatting the converted information into predefined formats suitable for efficient interfunctional organization use, the predefined formats including predefined chapter and page headings; and

automatically providing the information in a form of documents or manuals suitable for use in designing a strategy for fulfilling the ISO 9000 standards.

11. The method according to claim 10, further comprising the step of:

inputting into the computer system organizational process data that affects fulfillment of ISO 9000 standards.

12. The method according to claim 10 wherein the step of executing the formatting program includes the step of:

embedding formatting tags in the data stored in the computer system.

13. A program storage device for use in automatically producing signals to operate a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for producing manuals, said method steps comprising:

receiving into the machine for storage information concerning ISO 9000 standards solicited from, and input by, participants in a group decision support environment, the inputting performed by a plurality of or all the participants;

formatting the information concerning ISO 9000 standards stored in the machine in a format suitable for use by a bridge tool;

executing the bridge tool for retrieving the formatted information concerning ISO 9000 standards from the machine;

the bridge tool reading the formatted information concerning ISO 9000 standards and, in response to the formatted information concerning ISO 9000 standards, selectively embedding formatting tags in the formatted information concerning ISO 9000 standards;

executing a formatting tool for reformatting the formatted information concerning ISO 9000 standards into predefined formats based on the formatting tags, the predefined formats including predefined chapter and page headings; and

the bridge program automatically providing the reformatted information in a form of business plan manuals suitable for use in designing a strategy for fulfilling the ISO 9000 standards.

14. An article of manufacture for use in a local area network (LAN) having an operating system and comprising;

a computer usable medium having computer readable program means embodied in said medium, including;

means for receiving into the LAN for storage information concerning ISO 9000 standards solicited from, and input by, participants in the multi-user collaborative group session, the inputting performed by a multiple of or all the participants;

a bridge tool;

means for formatting the information concerning ISO 9000 standards stored in the LAN in a format suitable for use by the bridge tool;

means for executing the bridge tool for retrieving the formatted information concerning ISO 9000 standards from the LAN;

the bridge tool including;

means for reading the formatted information concerning ISO 9000 standards and, in response to the formatted information concerning ISO 9000 standards, selectively embedding formatting tags in the formatted information concerning ISO 9000 standards;

means for executing a formatting tool for reformatting the formatted information concerning ISO 9000 standards into predefined formats based on the formatting tags, the predefined formats including predefined chapter and page headings; and

automatically providing printing the reformatted information in a form of business plan manuals suitable for use in designing a strategy for fulfilling the ISO 9000 standards.

15. A method of conducting a group meeting comprising the steps of:

providing a meeting space for a plurality of attendees and computer facilities having means for receiving, storing, automatically manipulating, and displaying data furnished by the attendees;

providing a computer device for each of a plurality of the attendees for simultaniously inputting responses to questions introduced to the attendees by a group meeting facilitator, the questions introduced to the attendees for facilitating a collection of said data furnished by the attendees and useful in outlining ISO 9000 registration requirements for a preselected organization;

automatically retrieving and reading said data furnished by the attendees including selectively embedding formatting tags, based on said reading, into said data furnished by the attendees; and

formatting said data furnished by the attendees into predefined formats stored in the computer facilities in response to the formatting tags; and

facilitating a collection of said data furnished by the attendees and useful in outlining ISO 9000 registration requirements for a preselected organization;

automatically retrieving and reading said data furnished by the attendees including selectively embedding formatting tags, based on said reading, into said data furnished by the attendees; and

formatting said data furnished by the attendees into predefined formats stored in the computer facilities in response to the formatting tags; and

the computer system facilities automatically providing manuals in the predefined formats at an end of the group meeting for use by the attendees.