Telecommunications calling feature method and apparatus

• US 5,668,853 A
• Filed: 09/10/1992
• Issued: 09/16/1997
• Est. Priority Date: 09/10/1992
• Status: Expired due to Fees

• Current Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Original Assignee: Northern Telecom Limited (Nortel Networks Corporation)
• Inventors: Brennan, Paul Michael, Florence, Lloyd Malcolm
• Primary Examiner(s): TSANG, FAN S
• Application Number:
  US07/942,876
• Time in Patent Office: 1,832 Days
• Field of Search: 379/67, 379/88, 379/89, 379/202, 379/211, 379/212, 379/215, 379/201, 379/207, 379/81, 379/74, 379/258
• US Class Current: 379/67.1
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A telephone caller is permitted to retrieve his call from the central voice services feature of an unavailable called party, and resume the call progress by substituting a calling feature of his own. In a telephone system including a telephone switching facility and a voice features server, provision is made for enabling a calling party to invoke an appropriate calling party feature such as a ring back feature or an override feature, and thereby subsequently achieve a real time conversation with the called party instead of simply being able to leave a voice message for the called party.

Claims

1. A method for operating a telephone switching facility for serving at least one telephone set, the telephone switching facility being connected in combination with a voice features service apparatus whereby a calling party may redirect a call progress, the method comprising the steps of:

(a) initiating the call progress on behalf of the calling party in response to digits dialled by the calling party;

(b) in an event of the call progress being forwarded to the voice features service apparatus, continuing the call progress in the voice features service apparatus while detecting any secondary signalling which may be generated by the calling party; and

(c) in the event that a secondary signalling is detected prior to a completion of a solicitation portion of the call progress, and if the secondary signalling is not within the protocol of the voice features service apparatus, responding to the secondary signalling in the telephone switching facility by resuming the call progress in accordance with the secondary signalling.

2. A method as defined in claim 1 wherein, in response to the secondary signalling not being within the protocol of the telephone switching facility, continuing the call progress in the telephone switching facility to transmission of an audible advisory tone or announcement to the calling party.

3. A method as defined in claim 1 wherein in response to the secondary signalling corresponding to a service feature of the telephone switching facility, invoking said service feature in the call progress.

4. A method as defined in claim 3 wherein the service feature is either a ring back feature or an override feature.

5. A method as defined in claim 4 wherein the service feature is the ring back feature, said call progress including the further steps of:

ringing the telephone set of each of the called party and the calling party in response to the calling party being ON HOOK and the called party being ON HOOK, and

continuing said call progress into a conversational portion response to the calling party and the called party going OFF HOOK.

6. A method as defined in claim 5, wherein after the called party goes ON HOOK the telephone switching facility signals the telephone set of the calling party indicating the possibility of completing said ring back call progress and in response to a predetermined signal from the telephone set of the calling party, the telephone switching facility continues said ring back call progress.

7. A method as defined in claim 4 wherein the service feature is said override feature and the call progress includes the further steps of:

signalling from the telephone switching facility to the telephone set of the calling party that the override feature is available in response to the telephone set of the called party being in a conversational portion of a call progress; and

in response to a predetermined signal from the telephone set of the calling party, establishing a conference bridge with the called party.

8. A telephone system comprising:

a telephone switching facility for serving at least one telephone set, the telephone switching facility being connected in combination with a voice feature server apparatus, wherein the voice feature server apparatus includes means for detecting a feature request signalled by secondary signalling from a calling party, the secondary signalling not being within the protocol of the voice feature server apparatus, and the telephone switching facility including means for retrieving and resuming the call progress to the exclusion of the voice feature server apparatus in response to the request signalled by the secondary signalling.

9. A telephone system comprising:

a telephone switching facility for connection with at least one telephone set being operable to provide telephone communications as directed by a call controller for controlling telephone calls between various telephone sets, in response to signals from the various telephone sets;

a voice feature service apparatus being operable in combination with the telephone switching facility for providing a voicemail service;

in the voice feature service apparatus,

a secondary signalling detection means for receiving any secondary signalling from a telephone of a calling party,

a service controller unit for directing a progress of the voicemail service on behalf of a called party in response to a telephone call of a calling party having been connected to the voice feature service apparatus by the telephone switching facility, and for transferring secondary signalling received during a solicitation portion of the progress of the voicemail service and not within a protocol of the service controller unit, to the telephone switching facility; and

in the telephone switching facility, the call controller, being operative for causing connection of said telephone call to the voice feature server apparatus in response to a predetermined condition; and

being operative for disconnecting said telephone call from the voice feature service apparatus and resuming the call progress within the telephone switching facility in accordance with the secondary signalling identifying a calling party feature having been transferred from the voice feature service apparatus.