Statistical analysis and display of reception status of electronic messages

• US 5,675,733 A
• Filed: 08/07/1995
• Issued: 10/07/1997
• Est. Priority Date: 11/30/1992
• Status: Expired due to Term

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Williams, Marvin L.
• Primary Examiner(s): Treat, William M.
• Assistant Examiner(s): Coulter, Kenneth R.
• Application Number:
  US08/511,938
• Time in Patent Office: 792 Days
• Field of Search: 395/200.01
• US Class Current: 709/206
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting

Abstract

A confirmation of delivery message display enhancement provides user definable correlation and/or statistical summaries of numerous confirmation of delivery (COD) acknowledgement messages corresponding to requested, automatically generated acknowledgements of receipt of electronic mail messages. The format of the multimedia display is user-definable and selectively provides detail information with expanded icons or overlaid windows. Performance of user specified or default processing of COD information is initiated by receipt of each COD message by the sender and the resulting summary and correlation is displayed at the will of the operator. Animation of display templates is also provided to assist in understanding of patterns of COD messages. A preferred embodiment includes transmission of user-defined information with a message (or local storage thereof) which is accumulated when the information is returned with (or locally accessed in response to) a COD message.

Claims

1. In combination,

a network of data processing terminals, said network being capable of transmitting messages between respective ones of said terminals and including means for generating confirmation of delivery messages in response to a request therefor from a sender of a said message and to accessing of said message by a recipient,

a source of information concerning users of said network, said information including information corresponding to a plurality of categories,

a correlation service means for accessing information concerning users of said network from said source of information in response to data identifying a said recipient of said message contained in one of said confirmation of delivery messages,

means for accumulating information, by categories, accessed from said source of information,

means for performing computations on said accumulated information to derive a summary thereof, and

means for providing a summary of said accumulated information at a terminal of said network in accordance with said categories.

2. The combination as recited in claim 1, further including

a presentation manager means for associating attributes with respective ones of said categories of said information accessed from said information source.

3. The combination recited in claim 2, further including

means for defining a correspondence between said attributes and said categories of information.

4. The combination as recited in claim 3, further including

means for detecting a confirmation of delivery message for which a correspondence between said attributes and said categories of information has been defined, and

means, responsive to said means for detecting, for controlling operation of said means for accumulating information.

5. The combination as recited in claim 2, wherein at least one of said attributes corresponds to an audible output of one said terminal of said network.

6. The combination as recited in claim 1, further including

means for displaying a template image, and

means for defining a position for display of an image representing information accumulated by said means for accumulating information.

7. The combination as recited in claim 6, wherein said image representing information accumulated by said means for accumulating information is in the form of a window superimposed on said template image.

8. The combination as recited in claim 6, wherein said image representing information accumulated by said means for accumulating information is in the form of an icon superimposed on said template image.

9. The combination recited in claim 6, further including

means for merging display of time-related information with said template image.

10. A method of displaying a summary of confirmation of delivery information to an operator of a terminal of a network capable of selectively transmitting messages between respective terminals connected by said network and generating confirmation of delivery messages in response to an access to a message transmitted between terminals of said network, said method comprising the steps of

accessing information concerning users of said network in response to contents of at least one said confirmation of delivery messages identifying a user of said network accessing a said message,

accumulating, by category information, accessed by said accessing step,

performing at least one calculation on said data accumulated by said accumulating step, and

generating at least one of a visual display and an audible indication to an operator in response to information accumulated by said accumulating step as a summary of said accumulated information.

11. The method of claim 10, including the further steps of

defining an association of an attribute for controlling said generating step with a category of said information accessed by said accessing step, and

detecting the association defined by said defining step.

12. The method as recited in claim 10, wherein said generating step includes the further step of

generating at least one of a window and an icon in response to information accumulated by said accumulating step.

13. A method of displaying a summary of confirmation of delivery information to an operator of a terminal of a network capable of selectively transmitting messages between respective terminals connected by said network and generating confirmation of delivery messages in response to an access to a message transmitted between terminals of said network, said method comprising the steps of

accessing information concerning users of said network in response to a distribution list for a message,

attaching said information to a distribution identifier address of said message,

accumulating said information attached to said distribution identifier address by said attaching step as confirmation of delivery messages are received,

performing at least one calculation on said data accumulated by said accumulating step, and

generating at least one of a visual display and an audible indication to an operator as a summary of confirmation of delivery messages in response to information accumulated by said accumulating step.

14. The method of claim 13, including the further steps of

defining an association of an attribute for controlling said generating step with a category of said information accessed by said accessing step, and

detecting the association defined by said defining step.

15. The method as recited in claim 13, wherein said generating step includes the further step of

generating at least one of a window and an icon in response to information accumulated by said accumulating step.