Customized, billing-controlled call bridging system

• US 5,692,034 A
• Filed: 05/19/1995
• Issued: 11/25/1997
• Est. Priority Date: 10/01/1990
• Status: Expired due to Term

• Current Assignee: Intel Corporation
• Original Assignee: United States Advanced Network, Inc.
• Inventors: Billingsley, Samuel F. III, Richardson, Charles Thomson Jr., Austin, Kevin Lee
• Primary Examiner(s): TSANG, FAN S
• Application Number:
  US08/444,571
• Time in Patent Office: 921 Days
• Field of Search: 379/67, 379/88, 379/89, 379/34, 379/112, 379/202, 379/203, 379/204
• US Class Current: 379/67.1
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 15/745 Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 15/88 Provision for limiting connection, or expenditure
• CPC Class Codes: H04M 2215/00 Metering arrangements; Time controlling arrangements; Time indicating arrangements
• CPC Class Codes: H04M 2215/0108 Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 2215/0116 Provision for limiting expenditure, e.g. limit on call expenses or account
• CPC Class Codes: H04M 2215/0148 Fraud detection or prevention means
• CPC Class Codes: H04M 2215/62 Called party billing, e.g. reverse billing, freephone, collect call, 0800 or 0900
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/4228 : in networks
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/4878 : Advertisement messages
• CPC Class Codes: H04M 3/493 : Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/50 : Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers H04M3/487 takes precedence; centralised dictation systems H04M11/10; Centralised arrangements for recording messages
• CPC Class Codes: H04M 3/51 : Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/527 : Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/533 : Voice mail systems
• CPC Class Codes: H04M 3/53325 : Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 7/00 : Arrangements for interconnection between switching centres
• CPC Class Codes: H04Q 2213/13091 : CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/1313 : Metering, billing
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/1324 : Conference call
• CPC Class Codes: H04Q 2213/13299 : Bus
• CPC Class Codes: H04Q 2213/1337 : Operator, emergency services
• CPC Class Codes: H04Q 2213/13376 : Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 3/0016 : Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber

Abstract

Method and apparatus for providing customized, billing-controlled call bridging services through a bridging node which includes a node interface for connection through incoming and outgoing telephone trunks to a carrier switch of a public switched network, an audio peripheral for recording, playing, and analyzing audio signals, and a node controller for controlling operation of the node interface and the audio peripheral.

Claims

1. A method of bridging a call between an origination telephone having an origination number and a destination telephone having a destination number, said method comprising the steps of:

connecting a self-controlled bridging node located outside of a public switched network to a telecommunications switch located within the public switched network, wherein the self-controlled bridging node includes, at least, a node interface having a plurality of ports connected to a plurality of trunks from the telecommunications switch and an audio response unit connected to the node interface, the audio response unit storing a plurality of messages;

receiving on a first communication path at the node interface from the telecommunications switch a call bridging request including, at least, a destination number assigned to a destination telephone located remotely from the bridging node, as a result of a caller dialing the destination number to initiate a telephone call from an origination telephone located remotely from the bridging node and to which origination telephone is assigned the origination number;

answering the telephone call on the first communication path at a first port of the plurality of ports;

supplying the destination number to the telecommunications switch, including a step of generating a plurality of signals representative of the destination number at the audio response unit and a step of transmitting the plurality of signals through a second communication path from a second port of the plurality of ports to the telecommunications switch; and

bridging together the first communication path and the second communication path at the node interface to provide a connection between the origination telephone and the destination telephone.

2. The method of claim 1 wherein, the method further includes, at least, the steps of

providing a plurality of call bridging services at the bridging node,

identifying at least one port of the plurality of ports in a port table, and

assigning a call bridging service of the plurality of call bridging services to the port identified in the port table.

3. The method of claim 2 wherein, the method further includes, at least, the steps of

receiving the call bridging request at the first port,

generating port identification data at the node interface representative of the first port, and

comparing the port identification data to each port identified in the port table to select and initiate a call bridging service from the plurality of call bridging services upon determining that the port identification data corresponds to a port identified in the port table.

4. The method of claim 3 wherein, the method further includes, at least, a step of transferring the origination and destination numbers to the selected call bridging service.

5. The method of claim 1 wherein, the method further includes, at least, the steps of

providing a plurality of call bridging services at the bridging node,

identifying the plurality of ports in a port table, and

assigning at least one call bridging service to a port of the plurality of ports identified in the port table.

6. The method of claim 5 wherein, the method further includes, at least, the steps of

receiving the call bridging request at the first port,

generating port identification data at the node interface representative of the first port,

comparing the port identification data to each port identified in the port table to detect a port corresponding to the first port,

upon detecting a port corresponding to the first port, determining whether or not more than one call bridging service is assigned to the first port, and

upon determining that more than one call bridging service is assigned to the first port, comparing the destination number to a dialed number table at the bridging node to select and initiate a call bridging service from the call bridging services assigned to the first port.

7. The method of claim 1 wherein,

the receiving step includes, at least, receiving the origination number at the node interface through the first communication path from the telecommunications switch, and

the method further includes, at least, a step of comparing the origination number to an origination number table to determine whether or not to grant access to the bridging node.

8. The method of claim 7 wherein, upon denying access to the bridging node, the method further includes, the steps of

identifying a message from the plurality of messages at the audio response unit,

playing the identified message at the audio response unit on a third communication path, and

bridging the third communication path to the origination telephone.

9. The method of claim 7 wherein, upon allowing access to the bridging node, the method further includes, at least, a step of checking the destination number to determine whether or not the destination telephone is precluded from receiving the call from the origination telephone.

10. The method of claim 9 wherein, upon determining that the destination telephone is precluded from receiving the call from the origination telephone, the method further includes, the steps of

identifying a message from the plurality of messages at the audio response unit,

playing the identified message at the audio response unit on a third communication path, and

bridging the third communication path to the origination telephone.

11. The method of claim 7 wherein, upon allowing access to the bridging node and determining that the call is a collect call, the method further includes, at least, a step of checking the destination number to determine whether or not a request for acceptance of collect call charges is required before completion of the call to the destination telephone.

12. The method of claim 11 wherein, upon determining that a request for acceptance of collect call charges is required, the method further includes, at least, the steps of

identifying a message from the plurality of messages at the audio response unit, wherein the message includes, at least, a statement notifying a destination party at the destination telephone that the call is a collect call and requesting a response from the destination party to accept or reject receipt of the call,

playing the identified message at the audio response unit on a third communication path, and

bridging the third communication path to the destination telephone.

13. The method of claim 12, wherein the method further includes, at least, the steps of

receiving a name for the caller through the first communication path,

digitizing the name at the audio response unit, and

playing the digitized caller'"'"'s name at the audio response unit on the second communication path.

14. The method of claim 12 wherein, upon determining that the origination telephone is located at a site having potential importance to a destination party, the method further includes, at least, the steps of

identifying a message from the plurality of messages at the audio response unit, wherein the message identifies that the caller is calling from a site of potential importance to a destination party,

playing the identified message at the audio response unit on a third communication path, and

bridging the third communication path to the destination telephone.

15. The method of claim 12 wherein, upon failing to receive a response from the destination party, the method further includes, at least, the steps of

initiating a call from the bridging node on the third communication path to an operator located at a live operator bank, and

bridging the third communication path to the second communication path at the node interface,

whereby communication is enabled between the operator and the destination party.

16. The method of claim 1 wherein, the method further includes, at least, a step of limiting the duration of the call.

17. The method of claim 1 wherein, the method further includes, at least, the steps of

identifying a message from the plurality of messages at the audio response unit, wherein the message includes, at least, the caller'"'"'s identity and a location of the origination telephone,

playing the identified message at the audio response unit on a third communication path, and

bridging the third communication path to the destination telephone while a conversation is ongoing between the origination and destination telephones.

18. The method of claim 1 wherein,

the self-controlled bridging node is one of a plurality of self-controlled bridging nodes, each self-controlled bridging node of the plurality of self-controlled bridging nodes being located at a different location outside the public switched network and being connected to a telecommunication switch within the public switched network, and

the method further includes, at least, the steps of:

identifying the self-controlled bridging node as a primary bridging node,

identifing another self-controlled bridging node of the plurality of self-controlled bridging nodes as a secondary bridging node,

attempting to receive the call at the primary bridging node, and

upon unavailability of the primary bridging node, receiving the call at the secondary bridging node.

19. A call bridging apparatus for bridging a call, said apparatus comprising:

an interface connected outside of a public switched network and through a telecommunications switch within said public switched network to an origination telephone having an origination number and to a destination telephone having a destination number, said interface including, at least, a plurality of communication ports connected to said telecommunications switch;

an audio response means connected to said interface for storing and playing audio signals; and

a control means for controlling said call bridging apparatus, said control means including, at least,

a receiving means for directing said interface to accept a call through a first communication port of said plurality of communication ports from a caller dialing said destination number from an origination telephone,

a calling means for directing said interface and said audio response means to call a destination telephone through a second communication port of said plurality of communication ports,

a connecting means for connecting said first communication port to said second communication port thereby connecting an origination telephone to a destination telephone, and

a monitoring means for directing said interface to accept at a third communication port of said plurality of communication ports a monitoring call from a monitoring telephone as a result of an administrator dialing a number associated with said monitoring means, for directing said audio response means to transmit audio signals to said monitor telephone instructing said administrator to supply a criterion representative of a type of conversation to be selected for monitoring, and for directing said receiving means to receive a response from said monitor telephone, and for determining whether or not to monitor conversation between said origination telephone and said destination telephone based upon said response received from said monitor telephone.

20. The apparatus of claim 19, wherein said criterion includes, at least, an origination number assigned to an origination telephone.

21. The apparatus of claim 19, wherein said criterion includes, at least, a destination number assigned to a destination telephone.

22. The apparatus of claim 19, wherein said criterion includes, at least, a personal identification number assigned to a caller.

23. The apparatus of claim 19 wherein,

said control means further includes, at least, means for directing said audio response means to transmit audio signals to said monitor telephone prompting said administrator for a password,

said receiving means includes, at least, means for receiving a response at said call bridging apparatus from said administrator, and

said control means further includes, at least, means for comparing said response from said administrator to a list of passwords at said call bridging apparatus to control access to said monitoring means.

24. The apparatus of claim 19 wherein,

said monitoring means further includes, at least, means for directing said audio response means to transmit audio signals to said monitor telephone requesting selection of a monitoring method from one of (i) on-line monitoring and (ii) recorded monitoring, and

said receiving means includes, at least, means for receiving at said third communication port a monitoring method selection from said monitor telephone.

25. The apparatus of claim 19 wherein, said monitoring means further includes, at least,

recording means for recording conversation between an origination telephone and a destination telephone after said first communication port is connected to said second communication port, and

storage means for storing at said call bridging apparatus a conversation recorded by said recording means.

26. The apparatus of claim 25 wherein,

said monitoring means further includes, at least, means for directing said audio response means to transmit audio signals to said monitor telephone requesting selection of a monitoring method from one of (i) on-line monitoring and (ii) recorded monitoring, and

said receiving means includes, at least, means for receiving at said third communication port a monitoring method selection from said monitor telephone.

27. The apparatus of claim 26, wherein said monitoring means further includes, at least,

means for accessing said storage means, after said receiving means receives a monitoring method selection corresponding to recorded monitoring, and for determining whether or not a conversation stored by said storage means matches said criterion received from said administrator, and

means for directing said audio response means to play back to said monitor telephone through said third communication port a conversation stored by said storage means which conversation matches said criteria.

28. The apparatus of claim 24, further comprising:

means associated with said connecting means for connecting said third communication port to said first and second communication ports thereby connecting said monitor telephone to an origination telephone and a destination telephone; and

means associated with said monitoring means for determining, after said receiving means receives a monitoring method selection corresponding to on-line monitoring, whether or not a conversation conducted between said origination telephone and said destination telephone matches said criterion received from said administrator, which criterion is representative of the type of conversation to be selected for monitoring, and

means for connecting said third communication port to said first and second communication ports after finding a match,

whereby an administrator at the monitor telephone can listen to the conversation conducted between the origination telephone and the destination telephone.