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Advanced intelligent network based computer architecture for concurrent delivery of voice and text data using failure management system

  • US 5,696,809 A
  • Filed: 06/22/1995
  • Issued: 12/09/1997
  • Est. Priority Date: 06/22/1995
  • Status: Expired due to Term
First Claim
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1. An advanced intelligent network based information distribution system for concurrent delivery of voice and text data to a service agent including a failure management system, comprising:

  • a central office switching system connected to communication lines including at least one service switching point for selectively providing switched communications between the communication lines;

    a network controller arranged for selectively providing control data to effect land line communications, and arranged separately from the central office switching system, said network controller being connected to said at least one service switching point through at least one service transfer point arranged to convey control data to effect communications, said network controller storing preprogrammed call processing data associated with subscribers who are associated with one of the communication lines connected to the central office switching system, and said network controller further storing preprogrammed call processing data associated with subscribers;

    an intelligent peripheral/call server combination, responsively connected to, and disposed between, said network controller and said central office switching system; and

    external databases responsively connected to said intelligent peripheral/call server combination, storing subscriber specific data associated with each of the subscribers;

    whereinsaid network controller determines the appropriate central office switching system to route a customer initiated call,said IP/call server acquires queue status from the central office switching system and transmits the queue status to said network controller,said network controller requests data to said IP/call server regarding queue status, and the current queue status will be played to the customer,said IP/call server extracts the data from at least one of said external databases and arranges for the customer initiated call to be transferred to a queue of said appropriate central office switching system,said IP/call server transmits the subscriber specific data including a customer data screen to a service agent computer system for concurrent delivery with voice,said central office switching system transmits voice data of the customer initiated call to the agent substantially concurrently with the subscriber specific data.

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