Delay announcement group and time controller for a telephone system

• US 5,696,818 A
• Filed: 09/13/1995
• Issued: 12/09/1997
• Est. Priority Date: 09/13/1995
• Status: Expired due to Term

• Current Assignee: Firstpoint Contact Technologies, LLC (Alvaria Incorporated)
• Original Assignee: Rockwell International Corporation
• Inventors: Blaha, David, Doremus, Lonnie
• Primary Examiner(s): Hong, Harry S.
• Application Number:
  US08/527,670
• Time in Patent Office: 818 Days
• Field of Search: 379/67, 379/88, 379/89, 379/127, 379/142, 379/246, 379/265, 379/266, 379/309
• US Class Current: 379/266.06
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A delay announcer groups and delay announcement time controller for a telephone system having a host computer for directing an incoming call based on information provided in the incoming call, for issuing a delay message based on information in the call, and for controlling the time of issuing the delay message based upon information in the incoming call.

Claims

1. A delay announcer group and delay announcement time controller for a telephone system, comprising:

a host computer having means for directing an incoming call based upon information provided in the incoming call, means for selecting a delay message for play in the telephone system based on information in the incoming call,

means for selecting a time for the telephone system to play the selected delay message based on information in the incoming call, and

means for controlling the time of playing the selected delay message based upon the selected time for the telephone system to play the selected delay message.

2. The delay announcer group and delay announcement time controller of claim 1 wherein the information in the incoming call is the DNIS (Dialed Number Identification System).

3. The delay announcer group and delay announcement time controller of claim 1 wherein the information in the incoming call is the ANI (Automatic Number Identification).

4. A telephone system including a delay announcer group and delay announcement time controller comprising:

a host computer having means for receiving information from an incoming call, selecting information from the incoming call, routing the call based upon information from the incoming call, selecting a delay based upon information from the incoming call, and selecting a delay message based upon information from the incoming call; and

a switch remotely located apart from the host computer having means for receiving information from the host computer, executing the delay selected by the host computer, and issuing the delay message selected by the host computer.

5. A method for playing a delay message by a telephone switch to a caller, comprising the steps of:

a) receiving a telephone call from the caller at the telephone switch;

b) receiving call information associated with the telephone call;

c) selecting at least one call attribute from the call information;

d) selecting a delay message based on the call attribute;

e) selecting a delay to execute based on the call attribute;

f) executing the delay; and

g) playing the delay message to the caller through the telephone switch.

6. The method of claim 5 wherein the step of selecting at least one call attribute from the call information comprises the step of selecting ANI information.

7. The method of claim 5 wherein the step of selecting at least one call attribute from the call information comprises the step of selecting DNIS information.

8. The method of claim 5 wherein the step of selecting at least one call attribute from the call information is performed by a host computer located remotely from the telephone switch.

9. The method of claim 5 wherein the step of selecting a delay message based on the call attribute is performed by a host computer located remotely from the telephone switch.

10. The method of claim 5 wherein the step of selecting a delay to execute based on the call attribute is performed by a host computer located remotely from the telephone switch.

11. The method of claim 5 wherein the step of executing the delay is performed by the telephone switch.

12. The method of claim 5 wherein the step of executing the delay is performed by a host computer located remotely from the telephone switch.

13. The method of claim 5 further comprising the steps of:

a) transmitting the call information from the telephone switch to a host computer;

b) transmitting the delay message from the host computer to the telephone switch; and

c) transmitting the delay from the host computer to the telephone switch.