Electronic mail system having integrated voice messages

• US 5,717,742 A
• Filed: 05/07/1996
• Issued: 02/10/1998
• Est. Priority Date: 06/22/1993
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: VMX, Inc. (Innospec Incorporated)
• Inventors: Hyde-Thomson, Henry C. A.
• Primary Examiner(s): Zele, Krista
• Assistant Examiner(s): Hunter, Daniel S.
• Application Number:
  US08/646,113
• Time in Patent Office: 644 Days
• Field of Search: 379/67, 379/88, 379/89, 379/93, 379/96, 379/93.24
• US Class Current: 379/88.17
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04Q 2213/13093 Personal computer, PC
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13336 Store & forward, messaging systems
• CPC Class Codes: H04Q 2213/13375 Electronic mail
• CPC Class Codes: H04Q 2213/13389 LAN, internet

Abstract

In a computer network having a plurality of interconnected terminals and a shared memory device for storing digital data, a message handling system for sending and retrieving both voice and text messages over the computer network. A voice message is input either through a phone associated with one of the computer terminals or via a remote phone. The voice message is converted into a digital voice file which is stored on the shared memory device corresponding to the intended recipient'"'"'s mailbox. Thereby, one mailbox can contain both voice and text messages. The same message handling mechanism is used for handling both voice and text messages. A list of the messages currently stored for each mailbox can be pulled for display by their respective terminals. A selected voice message may be selected for playback over the phone. Likewise, a text message may be selected for display by the terminal. Call answering and remote playback functions are also provided.

Claims

1. An existing E-mail messaging system into which a voice messaging system is integrated, comprising:

a plurality of computers coupled together for exchanging E-mail messages between a set of users, each computer for inputting commands to control said E-mail messaging system;

a voice gateway computer including voice processing circuits for converting voice signals to digital data that is representative of said voice signals and also for converting said digital data back to said voice signals and said voice processing circuits coupled to a telephone switching system for interconnecting to a plurality of local and remote telephones;

a data storage means coupled to said plurality of computers for storing an E-mail message alone or in combination with a voice message attached thereto, the voice message being attached by means of a first appropriate application interface routine, the E-mail message being accessible from the data storage means via said plurality of computers and the voice message being accessible from the data storage means via said telephones and said voice gateway computer by means of a second appropriate application interface routine; and

a single directory within the existing E-mail system for storing a voice mailbox number for each user.

2. The E-mail messaging system of claim 1 further comprising a means for limiting access to said E-mail messaging system to a user from one of said plurality of remote telephones only upon entering a valid numeric password.

3. The E-mail messaging system of claim 1 wherein said data server comprises a mailbox corresponding to each user and wherein said E-mail messages alone or in combination with a voice message attached thereto are stored according to a recipient'"'"'s mailbox.

4. The E-mail messaging system of claim 3 further comprising:

means for accessing said mailbox for counting a number of voice messages in said mailbox; and

means for informing said user of said number of said voice messages corresponding to said mailbox.

5. The E-mail messaging system of claim 4 wherein said informing means also informs said user of a number of new voice messages and a number of saved voice messages.

6. The E-mail messaging system of claim 1 wherein said commands from of one of said plurality of remote telephones include saving, erasing, replying, and forwarding of a selected voice message.

7. The E-mail messaging system of claim 1 wherein the single directory contains information for converting a user'"'"'s E-mail address, voice mail address, and extension number to a single mailbox address.

8. A method of integrating voice messages with text messages in an existing E-mail message system, wherein the E-mail message system is configured for use by a plurality of users, each user having an E-mail mailbox with a predetermined E-mail address, the existing E-mail message system for storing electronic text messages each such message including fields for identifying a sender and an E-mail address for an intended recipient of a message, the method comprising steps of:

a. storing a voice mailbox number for each user within the existing E-mail messaging system;

b. generating a user table based upon the voice mailbox number for each user for correlating the E-mail address for each user to the voice mailbox number for that user;

c. receiving a voice message and corresponding intended voice mailbox number for an intended user;

d. scanning the user table to identify a target E-mail address of the intended user which correlates the intended voice mailbox number; and

e. storing the voice message in a memory store according to the E-mail address of the intended user.

9. The method according to claim 8 wherein the step of generating is performed utilizing a voice gateway computer operating according to an application program interface.

10. The method according to claim 8 wherein the step of scanning is performed utilizing a voice gateway computer operating according to an application program interface.

11. The method according to claim 8 wherein the step of receiving comprises steps of:

a. recording the voice message as a digital voice file; and

b. attaching the digital voice file to a text message which includes the target E-mail address, the digital voice file being attached according to an application program interface.

12. The method according to claim 8 further comprising a step of selectively accessing the voice message by the intended user wherein the voice message is accessed through a voice gateway computer operating according to an application program interface.

13. An apparatus for integrating voice messages with text messages in an E-mail message system, wherein the E-mail message system is configured for use by a plurality of users, each user having an E-mail mailbox with a predetermined E-mail address, the E-mail message system for storing electronic text messages each such message including fields for identifying a sender and an E-mail address for an intended recipient of a message, the apparatus comprising:

a. a directory for storing a voice mailbox number for each user within the E-mail message system;

b. a user table based upon the voice mailbox number for each user for correlating the E-mail address for each user to the voice mailbox number for that user;

c. a gateway computer for receiving a voice message and corresponding intended voice mailbox number for an intended user; and

d. a memory store for storing the voice message according to the E-mail address of the intended user.

14. The apparatus according to claim 13 wherein the user table is generated by the gateway computer according to an application program interface.

15. The apparatus according to claim 13 wherein the gateway computer records the voice message as a digital voice file and attaches the digital voice file to a text message which includes the target E-mail address, the digital voice file being attached according to an application program interface.

16. The apparatus according to claim 13 wherein the voice messages are selectively accessed by the intended user through the gateway computer according to an application program interface.