Run time control in a call processing system

• US 5,719,919 A
• Filed: 09/14/1994
• Issued: 02/17/1998
• Est. Priority Date: 09/14/1994
• Status: Expired due to Term

• Current Assignee: Intel Corporation
• Original Assignee: Dialogic, Inc. (Enghouse Systems Limited)
• Inventors: Walden, Charles, Manning, Charles, Grecco, Joseph, Ranford, Paul
• Primary Examiner(s): TSANG, FAN S
• Application Number:
  US08/306,197
• Time in Patent Office: 1,252 Days
• Field of Search: 379/67, 379/88, 379/89, 379/100, 379/207, 379/269, 370/79, 370/85.13, 370/94.1, 395/375
• US Class Current: 379/88.13
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04Q 2213/1305 Software aspects
• CPC Class Codes: H04Q 2213/13104 Central control, computer control
• CPC Class Codes: H04Q 2213/13107 Control equipment for a part of the connection, distributed control, co-processing
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13396 Signaling in general, in-band signalling
• CPC Class Codes: H04Q 2213/13405 Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 3/545 using a stored programme

Abstract

A method of allowing independent call processing resources to work together in a call processing system by specifying conditions/action pairs. The technique arms specified resources to issue particular commands upon detection of the particular conditions. When the condition occurs, the armed resource issues the command and an acting resource acts upon the command. The application program no longer need be involved in mediating between resources.

Claims

1. In a Voice Processing System comprising an applications program for interacting with a remote user and a plurality of call processing resources for exchanging messages with the applications program, at least one call processing resource arranged to detect information received from a remote user of said Voice Processing System, a method of automatically acting upon said information received from said remote user, said method comprising the steps of:

transmitting, from said applications program, prior to said information being detected, a first message to a first call processing resource, denoted as a receiving resource said first message including a particular condition in said information to be detected;

transmitting, from said applications program, prior to said information being detected, a second message to a second call processing resource, denoted as an acting resource, said second message including a particular action to be taken upon said condition being detected by said receiving resource;

generating a third message at said receiving resource when said particular condition is detected; and

receiving said third message at said acting resource, and taking said particular action in response thereto.

2. The method of claim 1 wherein said first message further includes an address of said acting resource to which to deliver said third message, and the third message to be delivered.

3. The method according to claim 1 wherein said first message is sent from a first processor and wherein said receiving resource is executed on a second processor.

4. The method of claim 2 wherein said receiving resource and said acting resource execute on different processors.

5. The method of claim 3 wherein said first and second processors communicate by means of a data network.

6. The method of claim 3 wherein said receiving resource and said acting resource communicate over a data network.

7. The method according to claim 6 wherein said receiving resource is a DTMF detector and said acting resource includes means for playing back audible messages.

8. The method according to claim 7 wherein said application program and said receiving resource communicate via a data network.

9. A Voice Processing System comprising:

a first processor for executing an applications program;

a second processor for executing a receiving resource;

a third processor for executing an acting resource;

communications means for implementing communications between said applications program and said receiving resource, and between said receiving resource and said acting resource; and

means at said first processor for issuing a first message to said receiving resource to arm said receiving resource such that said receiving resource will generate a second message upon occurrence of specified conditions detected from a telephone call; and

means at said first processor for issuing a third message to said acting resource, said third message specifying a particular action to be taken by said acting resource upon receipt of said second message;

means at said acting resource for receiving said second message from said receiving resource and performing an action associated with said second message, said second message being transmitted directly from said second processor to said third processor and not via said first processor.

10. The Voice Processing System of claim 9 wherein said receiving resource comprises a call progress monitor.

11. The Voice Processing System of claim 9 wherein said receiving resource includes means for receiving and recognizing facsimile signals.

12. The Voice Processing System of claim 9 wherein said receiving resource includes means for detecting dial pulse signals.

13. The Voice Processing System of claim 9 wherein said receiving resource includes means for receiving and processing voice.