Method for providing information during a chat session

• US 5,721,763 A
• Filed: 01/31/1996
• Issued: 02/24/1998
• Est. Priority Date: 01/31/1996
• Status: Expired due to Term

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Snodgrass, Thomas D., Joseph, Eugene John, Newberry, Rosemarie C., Stone, Dale Eugene
• Primary Examiner(s): ZELE, KRISTA MICHELLE
• Application Number:
  US08/594,552
• Time in Patent Office: 755 Days
• Field of Search: 379/204, 379/205, 379/202, 379/158, 379/67, 379/88, 379/201, 379/112, 379/127
• US Class Current: 379/88.04
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 2203/5054 Meet-me conference, i.e. participants dial-in
• CPC Class Codes: H04M 3/42008 Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

A subscriber to a chat service is provided with at least one announcement by the chat service provider about product and/or service offerings available to the subscriber from the chat service provider. The announcement typically takes the form of a menu of choices, thereby prompting the subscriber to respond. Following the announcement, the chat service provider listens for the subscriber'"'"'s response. If the subscriber elects to accept the offer, then the chat service provider undertakes the necessary action to provide the offered product and/or service. The announcement may be made to the subscriber prior to bridging of the subscriber'"'"'s call to facilitate entry of the subscriber into a chat session. Alternatively, or in addition, the announcement may be made after the subscriber has entered the chat session, but before (or after) the subscriber has requested an enhanced chat service feature, such as a private conversation or information access.

Claims

1. A method for alerting each subscriber already within a chat session operated by a telecommunications carrier about products and/or services available from the telecommunications carrier, including a discount on a communications service offered by the carrier, comprising the steps of:

providing at least one announcement to said each subscriber already within the chat session about a product and/or service offering available from the telecommunications carrier, including a discount on communications services offered by the carrier to prompt said each subscriber to enter at least one response indicative of a desire to obtain the offering;

listening for said each subscriber'"'"'s response to the announcement; and

providing said each subscriber with the offering in accordance with the response.

2. The method according to claim 1 wherein a plurality of announcements are made to said each subscriber in succession.

3. The method according to claim 2 wherein each of said announcements prompts said each subscriber for a response.

4. The method according to claim 1 wherein the product and/or service offering constitutes an offer of discounted long distance telephone service.

5. The method according to claim 1 wherein the product and/or service offering constitutes an offer of a discounted fee for the chat session.

6. The method according to claim 1 wherein the step of listening for said each subscriber'"'"'s response includes the step of listening for Dual-Tone Multi-Frequency signals entered by said each subscriber.

7. The method according to claim 1 wherein the step of listening for said each subscriber'"'"'s response includes the step of listening for voice commands entered by said each subscriber.

8. A method for alerting a subscriber within a chat session operated by a telecommunications carrier about products and/or services available from the telecommunications carrier, including a discount on a communications service offered by the carrier, comprising the steps of:

receiving from a subscriber already participating within a chat session a request for an enhanced feature available within the chat session;

providing, in response to said subscriber request, at least one announcement about a product and/or service offering distinct from the requested enhanced feature, the product and/or service offering being available from the telecommunications carrier, and including a discount on a communications service offered by the carrier, to prompt said subscriber to enter at least one response indicative of a desire to obtain the offering;

listening for said subscriber'"'"'s response to said announcement;

providing said each subscriber with the offering in accordance with the response; and

providing the subscriber with the requested enhanced feature.

9. The method according to claim 8 wherein a plurality of announcements are made to said each subscriber in succession.

10. The method according to claim 9 wherein each of said announcements prompts said each subscriber for a response.

11. The method according to claim 8 wherein the product and/or service offering constitutes an offer of discounted long distance telephone service.

12. The method according to claim 8, wherein the product and/or service offering constitutes an offer of a discounted fee for the chat session.

13. The method according to claim 8 wherein the step of listening for said each subscriber'"'"'s response includes the step of listening for Dual-Tone Multi-Frequency signals entered by said each subscriber.

14. The method according to claim 8 wherein the step of listening for said each subscriber'"'"'s response includes the step of listening for voice commands entered by said each subscriber.