Integration of groupware with quality function deployment methodology via facilitated work sessions

• US 5,732,200 A
• Filed: 10/04/1996
• Issued: 03/24/1998
• Est. Priority Date: 04/19/1994
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Martin, James Allen Jr., Orth, Richard Daniel, Becker, Timothy Leo, Heinlein, Philip David
• Primary Examiner(s): Bayerl, Raymond J.
• Assistant Examiner(s): SAX, STEVEN PAUL
• Application Number:
  US08/726,232
• Time in Patent Office: 536 Days
• Field of Search: 395/114, 395/115, 395/117, 395/101, 395/110, 395/112, 395/329, 395/330, 395/331, 395/332
• US Class Current: 358/1.15
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A network application for automatically formatting and printing documents to be used as planning manuals by company personnel to produce quality products designed to satisfy customer preferences. Output documents can also be used as educational manuals and for dispersing among organizational personnel common information for integrated strategic planning and decision making for engineering and marketing teams. Facilitated collaborative work sessions among work groups inputting and sharing comments and ideas provide starting data to the network application.

Claims

1. An automated product or service design process, comprising the steps of:

providing a computer system with a multitude of workstations in a room, with respective input means;

providing a multitude of electronic video displays in the room with each of the workstations within view of at least one of the displays;

providing an editing system for a database in the computer system;

meeting with a multitude of customers in the room;

prompting the customers to input wants and needs related to a product or service into the computer system;

inputting signals indicating wants and needs into the computer system simultaneously by a plurality of the customers at multiple respective workstations;

displaying combined input signals indicating wants and needs of the plurality of customers of the plurality of customers to the simultaneously to the multitude of customers on one or more video displays of the computer system;

reaching consensus among the customers for verifying the signals indicating wants and needs;

inputting signals into the editing system to indicate verified wants and needs related to the product or service;

prompting the multitude of customers to indicate priorities of the verified wants and needs;

indicating priorities of the wants and needs by a plurality of the customers;

inputting signals into the system indicating the customer'"'"'s priorities for the verified wants and needs;

displaying signals indicating priorities to all the customers on one or more video displays of the computer system;

reaching consensus among the customers for verifying the priorities indicated by the priority signals;

inputting signals into the editing system to indicate the verified priorities of the needs and wants;

providing QMF program means for implementing the quality function deployment methodology in the computer system.

2. The process of claim 1 further comprising the steps of:

providing a data base system in the computer system;

providing bridge means including programmed means for automatically converting signals indicating names of products and services, indicating needs and wants associated with the products or services and signals indicating priorities of the needs and wants for the products or services from storage structures for editing system to storage structures for the data base system;

programming the data base system for storing signals indicating products or services and signals indicating needs and wants and signals indicating a relationship between the needs and wants and a product or service and for retrieving the signals indicating needs and wants depending on an input signal indicating a product or service;

programming the data base system for storing the signals indicating priorities of the needs and wants and a relationship between the priorities and the needs and wants and for retrieving the signals indicating priorities of the needs and wants depending on an input signal indicating needs and wants for a product or service;

inputting into the computer system to initiate automatic conversion of the signals from a structure for editing system to a structure for the data base system;

automatically converting signals indicating needs and wants from a structure for the editing system to a structure for the data base system; and

automatically converting the signals indicating priorities of needs and wants from a structure for the editing system to a structure for the data base system.

3. The process of claim 1 further comprising the steps of:

prompting the multitude of customers to indicate a benchmark level of satisfaction with an existing product or service with respect to the verified wants and needs;

indicating levels of satisfaction by a plurality of the customers;

inputting signals into the computer system indicating the levels of satisfaction with an existing product or service with respect to the verified wants and needs;

displaying the input signals indicating levels of satisfactions to all the multitude of customers at one or more of the displays of the computer system;

reaching consensus among the customers for verifying the levels of satisfaction; and

inputting into the editing system to document the verified levels of satisfaction.

4. The process of claim 2 further comprising:

the step of providing bridge means includes providing programmed means for programming the data base for storing signals indicating levels of satisfaction with an existing product or service, and signals indicating a relationship between the levels of satisfaction and the existing product or service and a relationship between the existing product or service and another product or service and for retrieving the signals indicating the levels of satisfaction depending on an input signal indicating a product or service;

automatically converting signals indicating levels of satisfaction with an existing product from a structure for the editing system to a structure for the data base system.

5. The process of claim 1 further comprising the steps of:

prompting the multitude of customers, to input into the computer system, characteristics of one or more products or services that relate to the signals indicating verified wants and needs;

inputting signals indicating the characteristics into the computer system simultaneously by a plurality of the customers at multiple respective workstations;

displaying combined input signals from the multitude of customers indicating simultaneously to the multitude of customers on one or more of the displays of the computer system;

reaching consensus among the customers to verify the characteristics; and

inputting signals into the editing system to indicate the verified characteristics.

6. The process of claim 5 further comprising the step of:

automatically converting signals indicating verified characteristics from a structure for the editing system to a structure for the data base system.

7. The process of claim 6 further comprising the steps of:

prompting the multitude of customers, to indicate priorities of each of the verified characteristics of the products or services in satisfying respective wants and needs;

indicating priorities of the characteristics, by a plurality of the customers at multiple respective workstations;

inputting signals indicating the priorities of the characteristics;

displaying all the input signals indicating priorities of the characteristics to all the customers on one or more video displays of the computer system;

reaching consensus to verify the priorities of the characteristics; and

inputting into the editing system to document of the verified priorities of the characteristics.

8. The process of claim 5 further comprising:

automatically converting signals indicating verified priorities from a structure for the editing system to a structure for the data base system.

9. An automated product or service design process, comprising the steps of:

providing a computer system with a multitude of workstations in a room with respective input means;

providing one or more displays with each of the workstations within view of at least one of the displays;

providing an editing system for a database in the computer system;

meeting with a multitude of product designers in the room;

providing to the product designers, signals indicating the verified customer'"'"'s wants and needs and signals indicating verified customer'"'"'s priority of wants and needs related to a product or service;

providing signals indicating characteristics of one or more products or services that relate the wants and needs of the customers;

prompting the designers to input into the computer system, relationships between characteristics of products or services;

inputting signals indicating relationships between the characteristics into the computer system simultaneously by a plurality of the designers at multiple respective workstations;

displaying combined input signals of the plurality of designers indicating relationships between the characteristics simultaneously to the multitude of designers on one or more video displays;

reaching consensus among the designers for verifying the relationships between the characteristics;

inputting into the editing system to indicate the verified relationships between the characteristics;

providing QMF program means for implementing the quality function deployment methodology in the computer system.

10. The process of claim 9 further comprising the steps of:

providing a data base system in the computer system;

programming the data base for storing signals indicating levels of satisfaction with an existing product or service, and signals indicating a relationship between the levels of satisfaction and the existing product or service and a relationship between the existing product or service and another product or service and for retrieving the signals indicating the levels of satisfaction depending on an input signal indicating a product or service;

providing bridge means including programmed means for automatically converting signals indicating names of products and services, indicating needs and wants associated with the products or services and signals indicating priorities of the needs and wants for the products or services from storage structures for editing system to storage structures for the data base system;

inputting into the computer system to initiate automatic conversion of signals from a structure for the editing system to a structure for the data base system; and

automatically converting the signals indicating relationships between characteristics from a structure for the editing system to a structure for the data base system.

11. The process of claim 9 in which the step of providing signals indicating characteristics of one or more products or services that relate the verified wants and needs of the customers, includes the steps of:

prompting the designers to input into the computer system characteristics of one or more products or services that relate to the verified wants and needs of the customers;

inputting signals indicating the characteristics into the computer system simultaneously by a plurality of the designers at multiple respective workstations;

displaying combined input signals of the plurality of designers indicating characteristics simultaneously to the multitude of designers on one or more video displays;

reaching consensus among the designers to verify the characteristics; and

inputting into the editing system to document the verified characteristics.

12. The process of claim 9 in which the step of providing signals indicating priorities of the respective characteristics of the products or services in satisfying wants and needs of the customers;

inputting signals indicating priorities of the, characteristics into the computer system simultaneously by a plurality of the designers at multiple respective workstations;

displaying combined input signals of the plurality of designers indicating priorities of the characteristics simultaneously to the multitude of designers on one or more displays;

reaching consensus to verify the priorities of the characteristics; and

inputting into the editing system to document the verified priorities of the characteristics.

13. The process of claim 9 further comprising the steps of:

prompting the designers to input into the computer system, one or more measurements of each of the verified characteristics of the products or services;

inputting signals indicating measurements of respective characteristics into the computer system simultaneously by a plurality of the designers at multiple respective workstations;

displaying the combined signals of the plurality of designers indicating measurements of the respective characteristics simultaneously to the multitude of designers on one or more displays of the computer system;

reaching consensus among the designers to verify the measurements of the characteristics; and

inputting signals into the editing system to indicate the verified measurements of the characteristics.

14. The process of claim 10 further comprising the steps of:

programming the data base system for storing signals indicating products or services and signals indicating needs and wants and signals indicating a relationship between the needs and wants and a product or service and for retrieving the signals indicating needs and wants depending on an input signal indicating a product or service;

providing bridge means including programmed means for automatically converting signals indicating names of products and services, indicating needs and wants associated with the products or services and signals indicating priorities of the needs and wants for the products or services from storage structures for editing system to storage structures for the data base system;

programming the data base system for storing signals indicating products or services and signals indicating needs and wants and signals indicating a relationship between the needs and wants and a product or service and for retrieving the signals indicating needs and wants depending on an input signal indicating a product or service;

automatically converting signals indicating verified measurement from a structure for the editing system to a structure for the data base system.

15. The process of claim 13 further comprising the steps of:

prompting the designers to indicate target values for respective measurements of respective characteristics of the products or services;

indicating target values by a plurality of the designers;

inputting signals indicating the target value for the respective measurement of the characteristics into the computer system;

displaying the input target values for the respective measurements of the characteristics simultaneously to the multitude of designers on one or more displays of the computer system.

16. The process of claim 15 further comprising the step of:

automatically converting signals indicating verified target values from a structure for the editing system to a structure for the data base system.

17. The process of claim 13 further comprising the steps of:

prompting the designers to indicate benchmark values for the measurements of the characteristics of a competing product or service;

indicating the benchmark values for the respective measurements of the characteristics of the competing product of service by a plurality of the designers;

inputting signals indicating the benchmark values for the respective measurements of the characteristics into the computer system;

displaying the input benchmark values for the respective measurements of the characteristics of the competing products or services to the multitude of designers on one or more displays of the computer system;

reaching consensus to verify the benchmark values of the measurements of the characteristics of the competing products or services; and

inputting into the editing system to document the verified benchmark values of the measurements of the characteristics of the competing products or services.

18. The process of claim 14 further comprising the step of:

automatically converting signals indicating verified benchmark values of measurements for competing products or services from a structure for the editing system to a structure for the data base system.

19. An automated product or service design process, comprising the steps of:

providing a computer system with one or more workstations with respective input means and display means;

providing a programmable data base system in the computer system;

programming the data base with means for storing and means for retrieving and structures for storing signals indicating wants and needs of customers and indicating relation to a product or service;

programming the data base with means for storing and means for retrieving and structures for storing signals indicating customer'"'"'s priorities of respective wants and needs for the respective product or service and signals indicating relation to a want or need;

programing the data base with means for storing and means for retrieving and structures for storing signals indicating characteristics of a respective product or service related to the respective wants and needs for the product or service and signals indicating a relation to a product or service;

programing the data base with means for storing and means for retrieving and structure for storing signals indicating priorities for respective characteristics for the respective products or services;

providing signals and storing signals in the data base indicating verified wants and needs of customers related to a product or service;

providing signals and storing signals in the data base indicating verified priorities of each of the customer'"'"'s wants and needs related to the product or service;

providing signals and storing signals in the data base indicating verified wants and needs of customers related to a product or service;

providing signals and storing signals in the data base indicating verified priorities of each of the customer'"'"'s wants and needs related to the product or service;

providing signals and storing signals in the data base indicating characteristics of one or more products or services;

providing signals and storing signals in the data base indicating priorities of the respective characteristics of the products or services in satisfying the signals indicating wants and needs of the customers;

providing QMF program means for implementing the quality function deployment methodology in the computer system;

providing bridge means including one or more bridge programs for automatically converting signals from a structure in the data base to a structure for use in the QMF program means;

automatically converting signals indicating wants and needs related to a product or service, from a structure for the data base to a structure for the QMF means;

automatically converting signals indicating priorities of respective wants and needs related to a respective product or service, from a structure for the data base to a structure for the QMF means; and

automatically converting signals indicating priorities of the respective characteristics in satisfying customers wants and needs related to respective products or from a structure for the data base to a structure for the QMF means.

20. The process of claim 19 further comprising the steps of:

programming the data base with means for storing and means for retrieving and structures for storing signals indicating descriptions of relationships between characteristics of a product or service and signals indicating a relationship between the respective product or service and the description of relationships between characteristics;

programming the data base with means for storing and means for retrieving and structures for storing signals indicating measurements of the characteristics of a product or service and signals indicating a relation between the respective product or service and the measurements;

programming the data base with means for storing and means for retrieving and structures for storing signals indicating benchmark values for the measurements of competing products or services and signals indicating a relation between the respective product or service and the benchmarks;

programming the data base with means for storing and means for retrieving and structures for storing signals indicating target values for the measurements of the product or service and signals indicating the relation between the product or service and the target values;

providing signals and storing signals in the data base indicating relationships between characteristics of a product or service;

providing signals and storing signals in the data base indication measurements of the characteristics of a product or service;

providing signals and storing signals in the data base indicating benchmark values for the measurements of competing products or services;

providing signals and storing signals in the data base indicating target values for the measurements of the product or service;

automatically converting signals indicating relationships between characteristics of a product or service, from a structure for the data base to a structure for the QMF means;

automatically converting signals indicating measurements of characteristics of a product or service, from a structure for the data base to a structure for the QMF means;

automatically converting signals indicating values for the measurements of the characteristics for competing products or services, from a structure for the data base to a structure for the QMF means; and

automatically converting signals indicating target values for the measurements of the characteristics of products or services in satisfying the signals indicating wants and needs of the customers, from a structure for the data base to a structure for the QMF means.

21. A computer system for automated product or service design, comprising:

a multitude of workstations with respective input means in a room;

one or more video displays in position for viewing at least one of the displays from each of the workstations;

means to input signals simultaneously by a plurality of the customers at multiple respective workstations, for indicating wants and needs of customer'"'"'s related to a product or service and means to input signals for indicating customer'"'"'s prioritization of the wants and needs related to the product or service;

automatic means for storing in the computer system, the input signals indicating wants and needs and the input signals indicating the prioritizations;

automatic means for displaying on one or more of the displays of the computer system, the combined signals indicating wants and needs input by the plurality of the customers simultaneously viewable by all the customers and the prioritizations simultaneously viewable by all the customers;

an editing system in the computer to selectively document the signals indicating verified wants and needs related to the product or service and to selectively document the verified prioritization of the wants and needs;

a data base system in the computer system with programmed means for automatically receiving and programmed means for automatically transmitting and structure means for storing customer signals indicating verified wants and needs of customers related to a product and verified customer prioritization of the wants and needs;

QMF program means for implementing the quality function deployment methodology in the computer system;

means for initiating automatic conversion of the documentation from a structure for the editing system to a structure for the data base system;

means for automatically converting the signals indicating needs and wants from a structure for the editing system to a structure for the data base system;

means for automatically converting the signals indicating priorities of needs and wants from a structure for the editing system to a structure for the data base system; and

means for automatically converting the signals indicating priorities of needs and wants from a structure for editing system to a structure for the data base system.

22. The system of claim 21 in which the automatic means for reaching consensus includes means for inputting votes and means for automatically tabulating the votes and displaying the tabulation on the one or more displays to all the customers.

23. The system of claim 21 in which the data base system further includes:

programmed means for receiving and programmed means for transmitting and structure means for storing levels of customer satisfaction with an existing product or service; and

means for automatically converting signals indicating levels of satisfaction with an existing product from a structure for the editing system to a structure for the data base system.

24. The system of claim 21 in which the data base system further includes:

programmed means for receiving and programmed means for transmitting and structure means for storing signals indicating characteristics of a product or service;

the system further comprises means for automatically converting signals indicating characteristics of a products or services from a structure for the editing system to a structure for the data base system.

25. The system of claim 21 in which the data base system further includes:

programmed means for receiving and programmed means for transmitting and structure means for storing signals indicating priorities of characteristics of products or services; and

the system further includes means for automatically converting the signals indicating priorities of characteristics of products or services from a structure for the editing system to a structure for the data base system.

26. A computer system for automated product or service design, comprising:

a multitude of workstations with respective input means in a room;

one or more video displays in position for viewing at least one of the displays from each of the workstations;

means to input signals simultaneously by a plurality of product designers at multiple respective workstations, for indicating relationships between characteristics of a product or service;

automatic means for storing in the computer system, the input signals indicating characteristics of a product or service;

an editing system for producing a verified document from input from a plurality of workstations;

automatic means for displaying characteristics of one or more products or services that relate to customers signals indicating wants and needs to every workstations on the one or more displays;

means for inputting the relationships between the characteristics into the computer system simultaneously by a plurality of the designers at multiple respective workstations;

means for displaying the combined input relationships between the characteristics, input by the plurality of the designers at all of the workstations on the one or more video displays;

automatic means for reaching consensus among the designers for verifying the relationships between the characteristics;

means for inputting into the editing system to document the relationships between the characteristics;

a data base system in the computer system, including;

programmed means for automatically receiving and

programmed means for automatically transmitted and

structure means for storing the signals indicating the relationships between characteristics;

QMF program means for implementing the quality function deployment methodology in the computer system;

means for inputting into the computer system to initiate automatic conversion of documentation from a structure for the editing system to a structure for the data base system; and

means for automatically converting the signals indicating relationships between characteristics from a structure for the editing system to a structure for the data base system.

27. The system of claim 26 in which:

the data base further includes signals indicating the measurement of predetermined characteristics of a product or service; and

means for automatically converting signals indicating measurements of the predetermined characteristics of a product or service from a structure for the editing system to a structure for the data base system.

28. The system of claim 26 in which;

the data base further includes predetermined signals indicating target values for the measurement of a product or service; and

the system further comprises automatic means for converting signals indicating target values for measurements for a product or service from a structure for the editing system to a structure for the data base system.

29. The system of claim 26 in which:

the data base further includes signals indicating benchmark values for a measurement of existing products or services similar to the product or service;

the system further comprises automatic means for converting signals indicating benchmark values of measurements for existing products or services similar to the product or service, from a structure for the editing system to a structure for the data base system.

30. A computer system for automated product or service design, comprising:

one or more work stations with respective input means in a room;

one or more video display positioned for viewing at least one of the displays from each work station;

a data base system in the computer system programmed with information stored in storage structures and programmed means for retrieving the information from the storage structures, such storage structures including;

structures for signals indicating wants and needs related to a product or service;

structures for a signals indicating priorities of customer'"'"'s wants and needs related to the product or service;

structures for characteristics of one or more products or services that relate the customer'"'"'s wants and needs; and

structures for determinations of the signals indicating priorities of the respective characteristics of the products or services in satisfying the signals indicating wants and needs of the customers;

QMF program means for implementing the quality function deployment methodology in the computer system;

bridge means including on for more bridge programs, for converting structures in the data base to a structure for use in the QMF program means, and including;

means for converting signals indicating wants and needs related to a product or service, from a structure for the data base to a structure for the QMF means;

means for converting signals indicating priorities of each of the wants and needs related to the product or service, from a structure for the data base to a structure for the QMF means;

means for converting characteristics of one or more products or services, that relate the customers signals indicating wants and needs, from a structure for the data base to a structure for the QMF means; and

means for converting signals indicating priorities of the respective characteristics of the products or services in satisfying the wants and needs of the customers, from a structure for the data base to a structure for the QMF means.