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Integration of groupware with quality function deployment methodology via facilitated work sessions

  • US 5,732,200 A
  • Filed: 10/04/1996
  • Issued: 03/24/1998
  • Est. Priority Date: 04/19/1994
  • Status: Expired due to Fees
First Claim
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1. An automated product or service design process, comprising the steps of:

  • providing a computer system with a multitude of workstations in a room, with respective input means;

    providing a multitude of electronic video displays in the room with each of the workstations within view of at least one of the displays;

    providing an editing system for a database in the computer system;

    meeting with a multitude of customers in the room;

    prompting the customers to input wants and needs related to a product or service into the computer system;

    inputting signals indicating wants and needs into the computer system simultaneously by a plurality of the customers at multiple respective workstations;

    displaying combined input signals indicating wants and needs of the plurality of customers of the plurality of customers to the simultaneously to the multitude of customers on one or more video displays of the computer system;

    reaching consensus among the customers for verifying the signals indicating wants and needs;

    inputting signals into the editing system to indicate verified wants and needs related to the product or service;

    prompting the multitude of customers to indicate priorities of the verified wants and needs;

    indicating priorities of the wants and needs by a plurality of the customers;

    inputting signals into the system indicating the customer'"'"'s priorities for the verified wants and needs;

    displaying signals indicating priorities to all the customers on one or more video displays of the computer system;

    reaching consensus among the customers for verifying the priorities indicated by the priority signals;

    inputting signals into the editing system to indicate the verified priorities of the needs and wants;

    providing QMF program means for implementing the quality function deployment methodology in the computer system.

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