Management-data-gathering system for gathering on clients and servers data regarding interactions between the servers, the clients, and users of the clients during real use of a network of clients and servers
First Claim
1. An information network comprising:
- a client machine for making requests for information from an information service;
a server machine connected to the client machine for providing the information service by supplying requested said information to the client machine;
a first management data-gathering arrangement associated with the server machine for gathering, on the server machine, management data on interactions between the server machine and the client machine during real use of the network for managing the information service and also gathering management data reported to the first management data-gathering arrangement from the client machine; and
a second management data-gathering arrangement associated with the client machine for gathering, on the client machine, management data on interactions between the server machine, the client machine, and a user of the client machine during real use of the network for managing the information service and reporting the gathered management data to the first management data-gathering arrangement.
15 Assignments
0 Petitions
Accused Products
Abstract
In an information network of clients (101-102) and servers (103-104), a service management system (122) of a server gathers data from the server and from the clients for managing an information service. Information management data is gathered on a client by extensions (131) to a browser (130) and is periodically reported to the service management system. Data gathered on the server includes: number of page accesses per unit of time, durations of delays between receipt of client requests for information and the server responses thereto, number of accesses to each accessed page from each referring page, number of page accesses per browser type, processor and mass-storage occupancy of the server, and configuration details of each accessing browser. Data gathered on the client includes: durations of delays between the client placing a request and a server'"'"'s response to the request, the amount of time that a particular object is active at the client, abandon count and time, click-ahead count and time, and client demographics. The service management system uses the gathered data to generate reports for a manager of the information service.
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Citations
18 Claims
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1. An information network comprising:
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a client machine for making requests for information from an information service; a server machine connected to the client machine for providing the information service by supplying requested said information to the client machine; a first management data-gathering arrangement associated with the server machine for gathering, on the server machine, management data on interactions between the server machine and the client machine during real use of the network for managing the information service and also gathering management data reported to the first management data-gathering arrangement from the client machine; and a second management data-gathering arrangement associated with the client machine for gathering, on the client machine, management data on interactions between the server machine, the client machine, and a user of the client machine during real use of the network for managing the information service and reporting the gathered management data to the first management data-gathering arrangement. - View Dependent Claims (2, 3, 4, 5)
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6. A management data-gathering system for use with a server machine in an information network wherein a client machine makes requests for information from an information service and the server machine provides the information service by supplying requested said information to the client machine, and the client machine gathers on itself management data on interactions between the server machine, the client machine, and a user of the client machine during real use of the network for managing the information service and reports the gathered management data to the management data-gathering system, the management data-gathering system comprising:
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means for gathering, on the server machine, management data on interactions between the server machine and the client machine during real use of the network for managing the information service; and means for gathering the management data gathered on the client machine and reported by the client machine. - View Dependent Claims (7, 8)
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9. A management data-gathering arrangement for use with a client machine in an information network wherein the client machine makes requests for information from an information service and a server machine provides the information service by supplying requested said information to the client machine, and wherein a management data-gathering system associated with the server machine gathers on the server machine management data on interactions between the server machine and the client machine during real use of the network for managing the information service, the arrangement comprising:
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means for gathering, on the client machine, management data on interactions between the server machine, the client machine, and a user of the client machine during real use of the network for managing the information service; and means for reporting the management data gathered on the client machine to the management data-gathering system. - View Dependent Claims (10, 11, 12)
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13. A management data-gathering system for use with a server machine in an information network wherein a client machine makes requests for information from an information service and the server machine provides the information service by supplying requested said information to the client machine, the system comprising:
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an arrangement for gathering, on the server machine, management data on interactions between the server machine and the client machine during real use of the network for managing the information service, the data including at least two of;
(a) page accesses per unit of time, (b) delay between receipt of the client machine request for the information and the supplying of the requested information, (c) number of accesses to a page accessed by the client machine from each referring page, (d) a number of page hits per type of browser of the client machine (e) occupancy of a processing unit and a mass storage unit of the server machine, and (f) configuration data of the browser of the client machine; anda storage arrangement for storing the gathered management data. - View Dependent Claims (14, 15)
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16. A method of gathering management data for managing an information service in an information network that comprises a client machine that makes requests for information from the information service and a server machine that provides the information service by supplying requested said information to the client machine, comprising the steps of:
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gathering, on the server machine, some of the management data on interactions between the server machine and the client machine during real use of the network for managing the information service, in a management data-gathering system; gathering, on the client machine, other of the management data on interactions between the server machine, the client machine, and a user of the client machine during real use of the network for managing the information service; reporting the gathered other management data to the management data-gathering system; and gathering the reported other management data in the management data-gathering system. - View Dependent Claims (17, 18)
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Specification