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System and method for analyzing procurement decisions and customer satisfaction

  • US 5,734,890 A
  • Filed: 08/22/1995
  • Issued: 03/31/1998
  • Est. Priority Date: 09/12/1994
  • Status: Expired due to Fees
First Claim
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1. A decision tool for analyzing decisions by a plurality of decision makers among at least two alternatives based upon a plurality of criteria evaluated by the plurality of decision makers, said decision tool comprising:

  • a memory containing predetermined instructions and at least two data structures, a first data structure and a second data structure;

    a processing unit operatively coupled to the memory and capable of executing the predetermined instructions;

    an output device operatively coupled to the memory and the processing unit;

    wherein for each of the criteria, each data structure associates a measure of importance for the criterion and a rating measurement for each of the alternatives representative of the evaluation by one of the plurality of decision makers, and at least one justification for each rating measurement;

    wherein the processing unit executes the predetermined instructions to;

    produce a combined measurement for a group of the criteria wherein the combined measurement includes a factor based upon the product of average normalized importance and competitive edge for each respective criterion in the group;

    rank the respective criterion in the group based upon said combined measurement;

    selectively access the justifications associated with each respective criterion in the group of the criteria in accordance with the ranking of the respective criterion; and

    output the selected justifications on the output device.

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