Telephone transaction processing as a part of call transport

• US 5,748,711 A
• Filed: 06/07/1995
• Issued: 05/05/1998
• Est. Priority Date: 06/07/1995
• Status: Expired due to Term

• Current Assignee: Convergys Customer Management Delaware LLC (Concentrix CVG Customer Management Group, Inc.)
• Original Assignee: Matrixx Marketing Inc. (Cincinnati Bell Incorporated)
• Inventors: Scherer, Gordon F.
• Primary Examiner(s): Chan, Wing F.
• Application Number:
  US08/472,150
• Time in Patent Office: 1,063 Days
• Field of Search: 379/91, 379/201, 379/114, 379/121, 379/122, 379/143, 379/144, 379/154, 379/207, 379/218, 379/67, 379/68, 379/88, 379/265, 379/266, 379/91.01, 379/91.02
• US Class Current: 379/91.02
• CPC Class Codes: G06Q 20/16 Payments settled via telecommunication systems
• CPC Class Codes: H04M 15/34 Charging, billing or metering arrangements for private branch exchanges
• CPC Class Codes: H04M 17/106 using commercial credit or debit cards
• CPC Class Codes: H04M 2017/14 using commercial credit/debit cards, e.g. VISA, AMEX
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04Q 1/45 using multi-frequency signalling H04Q1/46 takes precedence

Abstract

A telephone transaction processing system is disclosed. Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of the carrier as an enhanced service, the telephone network of a local or long distance company, or a private branch exchange or computer or separate processor supporting said telephone call. The agent may be invoked through touch tones or voice commands by any party on a completed telephone call and may be invoked multiple times during a conversation.

Claims

1. A telephone transaction processing system comprising:

a first telephone capable of initiating and receiving telephone calls;

a second telephone capable of initiating and receiving telephone calls;

a completed telephone call between a party at said first telephone and a party at said second telephone;

a transaction to be processed over said completed telephone call, said transaction involving the entry, retrieval, or modification of data related to said transaction;

a transaction device integrated in the transport of said telephone call to facilitate processing of said transaction, said transaction device adapted to be activated by a party at said first telephone or a party at said second telephone; and

wherein said transaction device may be activated at any time during said completed telephone call.

3. The system of claim 1, wherein said transaction device may be activated using touch tones or voice commands.

4. The system of claim 1, wherein said transaction device may be activated more than once during a completed telephone call.

5. The system of claim 1, wherein said transaction device is capable of prompting a party on said completed telephone call for information required to complete said transaction.

6. The system of claim 1, wherein information related to said transaction may be modified by said transaction device or one of said parties during said completed telephone call or during a subsequent completed telephone call.

7. The system of claim 1, wherein other parties at other telephones may participate in said completed telephone call.

8. The system of claim 1, wherein said transaction to be processed is a credit card transaction or a debiting of a checking or other financial account.

9. The system of claim 1, wherein said telephone service provider is a long distance telephone company or a local telephone company, or a company providing telephone service.

2. A telephone transaction processing system comprising:

a first telephone capable of initiating and receiving telephone calls;

a second telephone capable of initiating and receiving telephone calls;

a completed telephone call between a party at said first telephone and a party at said second telephone;

a transaction to be processed over said completed telephone call, said transaction involving the entry, retrieval, or modification of data related to said transaction; and

a transaction device integrated in the transport of said telephone call to facilitate processing of said transaction, said transaction device adapted to be activated by a party at said first telephone or a party at said second telephone.

10. A method of processing transactions during completed telephone calls, said method comprising the steps of:

providing a first telephone for initiating and receiving telephone calls;

providing a second telephone for initiating and receiving telephone calls;

completing a telephone call between a party at said first telephone and a party at said second telephone;

initiating a transaction to be processed during said telephone call, said transaction involving data entry, retrieval, or modification; and

entering information related to said transaction, said data being accepted by a transaction device integrated into a member of the group comprising a transport supporting said telephone call, a telephone network supporting said telephone call, a computer or separate processor supporting said telephone call, or a private branch exchange to which said first telephone or said second telephone is connected.

11. The method of claim 10, wherein said transaction device may be activated by said first party or said second party at any time during said completed telephone call.

12. The method of claim 10, further comprising the step of activating said transaction device through touch tones or voice commands.

13. The method of claim 10, further comprising the step of activating said transaction device multiple times during a completed telephone call.

14. The method of claim 10, farther comprising the step of prompting by said transaction device of a party on said completed telephone call for information required to complete said transaction.

15. The method of claim 10, further comprising the step of modifying information related to said transaction, said modifications being performed by said transaction device or one of said parties during said completed telephone call or during a subsequent completed telephone call.

16. The method of claim 10, further comprising the step of including in said completed telephone call one or more additional parties at additional telephones.