Method and apparatus for managing calls using a soft call park

• US 5,754,627 A
• Filed: 06/07/1995
• Issued: 05/19/1998
• Est. Priority Date: 06/07/1995
• Status: Expired due to Term

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Corporation (Microchip Technology Incorporated)
• Inventors: Butler, Chris, Branchaud, Michael, Pinard, Debbie
• Primary Examiner(s): Zele, Krista M.
• Assistant Examiner(s): Wolinsky, Scott
• Application Number:
  US08/474,369
• Time in Patent Office: 1,077 Days
• Field of Search: 379/67, 379/88, 379/89, 379/70, 379/142, 379/162, 379/210, 379/211, 379/212, 379/213, 379/214, 379/265, 379/266, 379/207, 379/56, 379/57, 379/58, 379/59, 379/60, 379/96, 379/63
• US Class Current: 455/414.1
• CPC Class Codes: H04M 1/247 Telephone sets including user guidance or feature selection means facilitating their use user interfaces specially adapted for cordless or mobile telephones H04M1/724
• CPC Class Codes: H04M 1/72513 On hold, intercom or transfer communication modes
• CPC Class Codes: H04M 3/4285 Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold

Abstract

A user initiated soft call park with recorded voice comfort notification system for use within a telephony server for wired or wireless telephones. In response to receiving an incoming call, a user depresses a function key on his or her telephone set. The telephony server responds to depression of the user'"'"'s function key by placing the incoming call on soft hold and generating a recorded message for indicating to the calling party that the call will be answered shortly.

Claims

1. A telephony server comprising:

a) a user agent associated with a first user, for receiving an incoming call from a second user intended for said first user and in response generating a Find and Ring message to at least one of a telephone, a computer, and a mobile phone;

b) at least one of a phone agent associated with said at least one of said telephone and said computer, and a mobility agent associated with said mobile phone, respectively, including means for receiving said Find and Ring message and in response ringing at least one of said telephone, computer, and mobile phone;

c) means associated with said at least one of said telephone, computer and mobile phone for said first user to indicate acknowledgment of said incoming call to said at least one of said phone agent and mobility agent;

d) means within said at least one of said phone agent and said mobility agent for generating a Call Park message to said user agent in response to said acknowledgment;

e) means within said user agent for receiving said Call Park message and in response generating a Park Call message containing information data for said first user and a second user message to be played to said second user;

f) a call park agent for receiving said Park Call message and in response queuing said incoming call and generating a Give Message instruction; and

g) a speech generating agent for receiving said Give Message instruction and in response playing said second user message to said second user.

2. The telephony server of claim 1, further comprising:

h) means associated with said at least one of said telephone, computer, and mobile phone for providing an indication that said first user wishes to answer said queued incoming call;

i) means within said at least one of a phone agent and a mobility agent for generating a Retrieve Park message in response to said indication;

j) means within said user agent for generating a Retrieve Call message in response to said Retrieve Park message;

k) means within said call park agent for receiving said Retrieve Call message and in response generating a Connect message; and

l) a connection agent for receiving said Connect message and in response establishing communication between said first user and said second user.

3. The telephony server of claim 1, further comprising:

h) means within said at least one of said telephone, computer and mobile phone for generating a Record Call Park message for initiating recording of said message to be played to said second user;

i) means within said call park agent for receiving said Record Call Park Message message and in response generating a Record message; and

j) means with said speech generation agent for receiving said Record message and in response recording said message to be played to said second user by said first user and storing said message to be played to said second user for playback to said second user.

4. The telephony server of claim 1, further comprising means for associating different messages by said first user with different incoming callers.