System and associated method for multiple extension routing via an advanced intelligent network (AIN)

• US 5,754,630 A
• Filed: 03/08/1996
• Issued: 05/19/1998
• Est. Priority Date: 03/08/1996
• Status: Expired due to Term

• Current Assignee: Qwest Communications International Incorporated (Lumen Technologies, Inc.)
• Original Assignee: U S West Inc.
• Inventors: Srinivasan, Thiru
• Primary Examiner(s): BROWN, THOMAS
• Application Number:
  US08/613,962
• Time in Patent Office: 802 Days
• Field of Search: 379/207, 379/201, 379/214, 379/212, 379/210, 379/89, 379/88, 379/67, 379/221
• US Class Current: 379/88.23
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

A multiple extension routing via AIN system and method is disclosed. The method and system concerns rerouting an incoming call from an incoming caller to a single telephone number to at least one of a plurality of destination telephone numbers corresponding to at least one of a plurality of persons capable of being reached via the single telephone number is disclosed. The method may comprise the steps of playing at least a first message to the incoming caller to provide a plurality of routing options corresponding to a plurality of persons capable of being reached via the single telephone number, processing at least a first input from the incoming caller in response to the first message, the first input corresponding to a first of the plurality of persons, and rerouting the incoming call to the first of the plurality of persons via a first of the plurality of destination telephone numbers.

Claims

1. A method for routing an incoming call from an incoming caller to a first virtual terminal with which a single telephone number is associated to at least a first of a plurality of terminals associated with a corresponding plurality of destination telephone numbers, the plurality of destination telephone numbers corresponding to a plurality of persons capable of being reached by the incoming caller who dials the single telephone number, wherein at least one of the plurality of destination telephone numbers is different from the single telephone number, comprising the steps of:

playing at least a first message to the incoming caller to provide a first plurality of routing options to the incoming caller;

processing at least a first input from the incoming caller indicative of a first selected routing option, the first selected routing option being chosen by the incoming caller in response to the first message and corresponding to a first of the plurality of persons;

playing a first of a plurality of second messages to the incoming caller to provide the incoming caller a second plurality of routing options to allow the incoming caller to select at least a first of a plurality of modes by which the incoming caller can contact the first of the plurality of persons, wherein the first of the plurality of second messages corresponds to the first of the plurality of persons;

processing a second input by the incoming caller, wherein the second input corresponds to the first of the plurality of modes by which the incoming caller can contact the first of the plurality of persons; and

routing the incoming call from the first virtual terminal associated with the single telephone number to at least the first of the plurality of terminals associated with a first of the plurality of destination telephone numbers, the first of the plurality of terminals corresponding to the first of the plurality of persons and the first of the plurality of modes, the first of the plurality of destination telephone numbers being different than the single telephone number.

2. A method, as claimed in claim 1, further comprising, before said step of playing at least the first message, the steps of:

suspending completion of termination of the incoming call; and

sending a termination attempt message to execute said step of playing the first message to the incoming caller.

3. A method, as claimed in claim 1, wherein the first plurality of routing options corresponds to the plurality of persons that may be reached by the incoming caller.

4. A method, as claimed in claim 1, wherein said step of processing at least the first input from the incoming caller comprises the steps of:

receiving at least the first input from the incoming caller; and

directing a call routing system to route the incoming call to at least the first of the plurality of terminals associated with the first of the plurality of destination telephone numbers.

5. A method, as claimed in claim 1, wherein said step of processing the first input from the incoming caller comprises the steps of:

receiving the first input from the incoming caller; and

selecting the first of the plurality of second messages.

6. A method, as claimed in claim 1, further comprising, after said step of routing the incoming call to the first of the plurality of terminals corresponding to the first of the plurality of destination telephone numbers, the steps of:

replaying at least one of the first and second messages;

processing, in response to one of the first and second messages, another input from the incoming caller indicative of one of a second selected routing option corresponding to a second of the plurality of persons and a second of the plurality of modes by which the incoming caller can contact the first of the plurality of persons; and

rerouting the incoming call from the first to a second of the plurality of terminals corresponding to the second of a plurality of destination telephone numbers, wherein the second of the plurality of terminals corresponds to one of the second of the plurality of persons and the second of the plurality of modes for reaching the first of the plurality of persons.

7. A method, as claimed in claim 6, further comprising, before said step of playing one of the first and second messages, the step of:

processing an exception associated with the first of the plurality of terminals associated with the first of the plurality of destination telephone numbers to trigger said step of playing the one of the first and second messages to the incoming caller.

8. A method, as claimed in claim 1, wherein said step of routing the incoming call is conducted by an Advanced Intelligent Network capable central office switch.

20. A method, as claimed in claim 1, wherein at least the first of the plurality of modes for communicating with the first of the plurality of persons corresponds to the first of the plurality of destination telephone numbers, and a second of the plurality of modes for communicating with the first of the plurality of persons corresponds to a second of the plurality of destination telephone numbers, wherein the second of the plurality of destination telephone numbers is different than the first of the plurality of destination telephone numbers and is different than the single telephone number.

9. A method for routing an incoming call placed by an incoming caller to a first virtual terminal with which a single telephone number is associated, wherein at least one of a plurality of destination telephone numbers associated with a corresponding plurality of terminals is different from the single telephone number, wherein the plurality of destination telephone numbers corresponds to a plurality of persons capable of being reached by the incoming caller by dialing the single telephone number associated with the first virtual terminal, comprising the steps of:

playing at least a first message to the incoming caller to provide a plurality of routing options, wherein at least one of the plurality of routing options corresponds to at least one of the plurality of persons capable of being reached by the incoming caller;

processing at least a first input by the incoming caller in response to the plurality of routing options, wherein at least the first input corresponds to a first of the plurality of persons capable of being reached by the incoming caller;

playing a second message to the incoming caller to provide the incoming caller a second plurality of routing options to allow the incoming caller to select a first of a plurality of modes by which the incoming caller can contact the first of the plurality of persons;

processing a second input by the incoming caller, wherein the second input corresponds to the first of the plurality of modes by which the incoming caller can contact the first of a plurality of persons; and

routing the incoming call to the first of the plurality of terminals corresponding to the first of the plurality of persons, the first of the plurality of terminals being associated with a first of the plurality of destination telephone numbers and the first of the plurality of modes.

10. A method, as claimed in claim 9, wherein said step of routing the incoming call is conducted by an Advance Intelligent Network capable central office switch.

11. A method, as claimed in claim 9, further comprising, before said step of playing at least the first message, the steps of:

suspending completion of termination of the incoming call; and

sending a termination attempt message to execute said step of playing the first message to the incoming caller.

21. A method, as claimed in claim 9, wherein at least the first of the plurality of persons is associated with the first and a second of the plurality of modes by which the incoming caller can contact the first of the plurality of persons, wherein the first and second of the plurality of modes correspond to the first and a second of the plurality of destination telephone numbers, the first and second of the plurality of destination telephone numbers being different from each other and different than the single telephone number.

12. A system for routing an incoming call from an incoming caller to a single telephone number associated with a first virtual terminal to at least one of a plurality of terminals associated with a corresponding plurality of destination telephone numbers associated with at least one of a plurality of persons capable of being reached by the incoming caller who dials the single telephone number, said system comprising:

a player for playing to the incoming caller at least a first and a second message, said first message comprising at least one routing option;

a processor for processing at least a first input from the incoming caller in response to said first message, wherein said first input corresponds to a first of the plurality of persons capable of being reached, wherein said processor processes at least a second input from the incoming caller in response to said second message, said second message comprising at least a plurality of modes by which the incoming caller can contact the first of the plurality of persons capable of being reached; and

a router for routing the incoming call to at least a first terminal associated with a first of the plurality of destination telephone numbers, wherein said first destination telephone number corresponds to the first of the plurality of persons capable of being reached and a first of the plurality of modes selected by the incoming caller for reaching the first of the plurality of persons.

13. A system, as claimed in claim 12, further comprising a means for suspending completion of termination of the incoming call, said suspending means comprising a termination attempt trigger.

14. A system, as claimed in claim 12, wherein said player for playing said first and second messages comprises an intelligent peripheral.

15. A system, as claimed in claim 14, wherein said player further comprises a receiver for receiving said first and second inputs from the incoming caller in response to said first and second messages.

16. A system, as claimed in claim 15, wherein said receiver comprises a system selected from the group consisting of voice recognition systems and dual tone multi-frequency decoder systems.

17. A system, as claimed in claim 12, wherein said processor for processing comprises a service control point system for examining said first and second inputs from the incoming caller and directing said router to route the incoming call to said first terminal associated with said first destination telephone number.

18. A system, as claimed in claim 12, wherein said router comprises an Advanced Intelligent Network capable central office switch.

19. A system, as claimed in claim 12, wherein at least one of said plurality of routing options corresponds to at least one of said plurality of terminals associated with said plurality of destination telephone numbers.