System and associated method for multiple extension routing via an advanced intelligent network (AIN)
First Claim
1. A method for routing an incoming call from an incoming caller to a first virtual terminal with which a single telephone number is associated to at least a first of a plurality of terminals associated with a corresponding plurality of destination telephone numbers, the plurality of destination telephone numbers corresponding to a plurality of persons capable of being reached by the incoming caller who dials the single telephone number, wherein at least one of the plurality of destination telephone numbers is different from the single telephone number, comprising the steps of:
- playing at least a first message to the incoming caller to provide a first plurality of routing options to the incoming caller;
processing at least a first input from the incoming caller indicative of a first selected routing option, the first selected routing option being chosen by the incoming caller in response to the first message and corresponding to a first of the plurality of persons;
playing a first of a plurality of second messages to the incoming caller to provide the incoming caller a second plurality of routing options to allow the incoming caller to select at least a first of a plurality of modes by which the incoming caller can contact the first of the plurality of persons, wherein the first of the plurality of second messages corresponds to the first of the plurality of persons;
processing a second input by the incoming caller, wherein the second input corresponds to the first of the plurality of modes by which the incoming caller can contact the first of the plurality of persons; and
routing the incoming call from the first virtual terminal associated with the single telephone number to at least the first of the plurality of terminals associated with a first of the plurality of destination telephone numbers, the first of the plurality of terminals corresponding to the first of the plurality of persons and the first of the plurality of modes, the first of the plurality of destination telephone numbers being different than the single telephone number.
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Accused Products
Abstract
A multiple extension routing via AIN system and method is disclosed. The method and system concerns rerouting an incoming call from an incoming caller to a single telephone number to at least one of a plurality of destination telephone numbers corresponding to at least one of a plurality of persons capable of being reached via the single telephone number is disclosed. The method may comprise the steps of playing at least a first message to the incoming caller to provide a plurality of routing options corresponding to a plurality of persons capable of being reached via the single telephone number, processing at least a first input from the incoming caller in response to the first message, the first input corresponding to a first of the plurality of persons, and rerouting the incoming call to the first of the plurality of persons via a first of the plurality of destination telephone numbers.
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Citations
21 Claims
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1. A method for routing an incoming call from an incoming caller to a first virtual terminal with which a single telephone number is associated to at least a first of a plurality of terminals associated with a corresponding plurality of destination telephone numbers, the plurality of destination telephone numbers corresponding to a plurality of persons capable of being reached by the incoming caller who dials the single telephone number, wherein at least one of the plurality of destination telephone numbers is different from the single telephone number, comprising the steps of:
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playing at least a first message to the incoming caller to provide a first plurality of routing options to the incoming caller; processing at least a first input from the incoming caller indicative of a first selected routing option, the first selected routing option being chosen by the incoming caller in response to the first message and corresponding to a first of the plurality of persons; playing a first of a plurality of second messages to the incoming caller to provide the incoming caller a second plurality of routing options to allow the incoming caller to select at least a first of a plurality of modes by which the incoming caller can contact the first of the plurality of persons, wherein the first of the plurality of second messages corresponds to the first of the plurality of persons; processing a second input by the incoming caller, wherein the second input corresponds to the first of the plurality of modes by which the incoming caller can contact the first of the plurality of persons; and routing the incoming call from the first virtual terminal associated with the single telephone number to at least the first of the plurality of terminals associated with a first of the plurality of destination telephone numbers, the first of the plurality of terminals corresponding to the first of the plurality of persons and the first of the plurality of modes, the first of the plurality of destination telephone numbers being different than the single telephone number. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 20)
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9. A method for routing an incoming call placed by an incoming caller to a first virtual terminal with which a single telephone number is associated, wherein at least one of a plurality of destination telephone numbers associated with a corresponding plurality of terminals is different from the single telephone number, wherein the plurality of destination telephone numbers corresponds to a plurality of persons capable of being reached by the incoming caller by dialing the single telephone number associated with the first virtual terminal, comprising the steps of:
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playing at least a first message to the incoming caller to provide a plurality of routing options, wherein at least one of the plurality of routing options corresponds to at least one of the plurality of persons capable of being reached by the incoming caller; processing at least a first input by the incoming caller in response to the plurality of routing options, wherein at least the first input corresponds to a first of the plurality of persons capable of being reached by the incoming caller; playing a second message to the incoming caller to provide the incoming caller a second plurality of routing options to allow the incoming caller to select a first of a plurality of modes by which the incoming caller can contact the first of the plurality of persons; processing a second input by the incoming caller, wherein the second input corresponds to the first of the plurality of modes by which the incoming caller can contact the first of a plurality of persons; and routing the incoming call to the first of the plurality of terminals corresponding to the first of the plurality of persons, the first of the plurality of terminals being associated with a first of the plurality of destination telephone numbers and the first of the plurality of modes. - View Dependent Claims (10, 11, 21)
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12. A system for routing an incoming call from an incoming caller to a single telephone number associated with a first virtual terminal to at least one of a plurality of terminals associated with a corresponding plurality of destination telephone numbers associated with at least one of a plurality of persons capable of being reached by the incoming caller who dials the single telephone number, said system comprising:
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a player for playing to the incoming caller at least a first and a second message, said first message comprising at least one routing option; a processor for processing at least a first input from the incoming caller in response to said first message, wherein said first input corresponds to a first of the plurality of persons capable of being reached, wherein said processor processes at least a second input from the incoming caller in response to said second message, said second message comprising at least a plurality of modes by which the incoming caller can contact the first of the plurality of persons capable of being reached; and a router for routing the incoming call to at least a first terminal associated with a first of the plurality of destination telephone numbers, wherein said first destination telephone number corresponds to the first of the plurality of persons capable of being reached and a first of the plurality of modes selected by the incoming caller for reaching the first of the plurality of persons. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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Specification