Call transfer system and electronic mail transfer system

• US 5,757,901 A
• Filed: 10/11/1995
• Issued: 05/26/1998
• Est. Priority Date: 03/16/1995
• Status: Expired due to Fees

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Hiroshige, Norimichi
• Primary Examiner(s): Zele, Krista M.
• Assistant Examiner(s): HUNTER, DANIEL S
• Application Number:
  US08/541,038
• Time in Patent Office: 958 Days
• Field of Search: 379/201, 379/210, 379/211, 379/212, 379/214
• US Class Current: 379/212.01
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04M 3/2272 Subscriber line supervision circuits, e.g. call detection circuits
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A call transfer system is disclosed which comprises: an information processing system accommodating a plurality of terminals each having input means; and a telephone exchanging system accommodating a plurality of telephones preliminarily interrelated to the respective terminals; the information processing system monitoring an input operation performed by the input means of each of the terminals, and transmitting information indicative of the input operation to the telephone exchanging system; the telephone exchanging system controlling a call transfer operation, based on the information on the input operation transmitted from the information processing system, to transfer a call received by a telephone to a predetermined transfer destination if no input operation is performed at a terminal corresponding to the telephone, and not to transfer the call if an input operation is performed at the terminal.

Claims

1. A call transfer system comprising:

an information processing system accommodating a plurality of terminals each having input means; and

a telephone exchanging system accommodating a plurality of telephones preliminarily interrelated to the respective terminals;

the information processing system monitoring an input operation performed by the input means of each of the terminals, and transmitting information indicative of the input operation to the telephone exchanging system;

the telephone exchanging system controlling a call transfer operation, based on the information on the input operation transmitted from the information processing system, to transfer a call received by a telephone to a predetermined transfer destination if no input operation is performed at a terminal corresponding to the telephone, and not to transfer the call if an input operation is performed at the terminal, wherein the input operation performed at the terminal is not an intentional act to indicate the presence of a user.

2. A call transfer system as set forth in claim 1, wherein, if the input operation at the terminal is a power-on operation, the telephone exchanging system controls the telephone corresponding to the terminal not to transfer the call received by the telephone.

3. A call transfer system as set forth in claim 1, wherein, if the input operation at the terminal is a power-off operation, the telephone exchanging system controls the telephone corresponding to the terminal to transfer the call received by the telephone to the predetermined transfer destination.

6. A call transfer system as set forth in claim 2, wherein, if the terminal monitoring section detects an input operation performed at a terminal when the terminal is in a subscriber absent status, the second subscriber presence/ absence managing section transmits to the status managing section information indicating that the terminal is in a subscriber present status, the status managing section further transmits to the first subscriber presence/absence managing section the subscriber presence information along with information concerning a telephone corresponding to the terminal and, upon receiving the information, the first subscriber presence/absence managing section changes the status of the telephone to the subscriber present status.

4. A call transfer system comprising:

an information Processing system accommodating a plurality of terminals each having input means;

a telephone exchanging system accommodating a plurality of telephones preliminarily interrelated to the respective terminals;

the information processing system monitoring an input operation Performed by the input means of each of the terminals, and transmitting information indicative of the input operation to the telephone exchanging system;

the telephone exchanging system controlling a call transfer operation. based on the information on the input operation transmitted from the information processing system, to transfer a call received by a telephone to a predetermined transfer destination if no input operation is performed at a terminal corresponding to the telephone, and not to transfer the call if an input operation is performed at the terminal; and

wherein the telephone exchanging system includes;

a telephone monitoring section for monitoring an input operation performed at each of the telephones;

a first subscriber presence/absence managing section for performing subscriber presence/absence management in the telephone exchanging system;

a call transfer controlling section for controlling a transfer operation of a call received by a telephone; and

wherein the information processing system includes;

a terminal monitoring section for monitoring an input operation performed at each of the terminals;

a second subscriber presence/absence managing section for performing subscriber presence/absence management in the information processing system;

an electronic mail processing section for controlling a transfer operation of an electronic mail to be transferred between the terminals;

a status managing section for managing the statuses of the telephones and the terminals based on subscriber presence/absence information obtained from the first and second subscriber presence/absence managing sections; and

an information storage section for storing therein the subscriber presence/absence information and data of transfer conditions including a transfer destination.

5. A call transfer system as set forth in claim 4, wherein, if a predetermined time has passed since the terminal monitoring section detected the last input operation at a terminal, the second subscriber presence/absence managing section transmits to the status managing section information indicating that a subscriber of the terminal is possibly absent, the status managing section further transmits to the first subscriber presence/absence managing section the information indicative of the possibility of the subscriber absence along with transfer destination data and preset timing data for response delay transfer to be performed by a telephone corresponding to the terminal which data are preliminarily stored in the information storage section and, upon receiving the information and the data, the first subscriber presence/absence managing section changes the status of the telephone to a subscriber possibly absent status and changes the transfer destination of a call received by the telephone to that specified by the transfer destination data.

7. A call transfer system as set forth in claim 4, wherein the status managing section comprises:

timer means for measuring an elapsed time after receiving the information indicative of the possibility of the subscriber absence from the second subscriber presence/absence managing section; and

registration means for registering information,

the registration means preliminarily registering a plurality of transfer destination data corresponding to preset lengths of time elapsed in the information storage section,

wherein the status managing section selects transfer destination data to be transmitted to the first subscriber presence/absence managing section, depending on the length of the elapsed time measured by the timer means.

8. A call transfer system as set forth in claim 4, wherein the status managing section comprises:

timer means for measuring an elapsed time after receiving the information indicative of the possibility of the subscriber absence from the second subscriber presence/absence managing section; and

registration means for registering information,

the registration means preliminarily registering a plurality of preset timing data for response delay transfer corresponding to preset lengths of time elapse in the information storage section,

and the status managing section selects preset time data to be transmitted to the first subscriber presence/absence managing section, depending on the length of the elapsed time measured by the timer means.

9. A call transfer system as set forth in claim 4,

wherein, if the second subscriber presence/absence managing section detects a subscriber possibly absent status which indicates that a predetermined time has passed since the last input operation was performed at the terminal, the second subscriber presence/absence managing section transmits to the first subscriber presence/absence managing section information indicative of the subscriber possibly absent status of the terminal and, upon receiving the information indicative of the subscriber possibly absent status, the first subscriber presence/absence managing section allows the telephone corresponding to the terminal to ring,

and, if a response operation to the ring is performed at the telephone, the first subscriber presence/absence managing section judges that the telephone is in the subscriber present status, and controls the telephone not to transfer a call received by the telephone.

10. A call transfer system as set forth in claim 4,

wherein, if the second subscriber presence/absence managing section detects a subscriber possibly absent status which indicates that a predetermined time has passed since the last input operation was performed at the terminal, the second subscriber presence/absence managing section transmits to the first subscriber presence/absence managing section information indicative of the subscriber possibly absent status of the terminal and, upon receiving the information indicative of the subscriber possibly absent status, the first subscriber presence/absence managing section allows the telephone corresponding to the terminal to ring,

and, if a response operation to the ring is not performed at the telephone, the first subscriber presence/absence managing section judges that the telephone is in the subscriber absent status, and controls the telephone to transfer a call received by the telephone to the predetermined transfer destination.