System for task tracking and controlling electronic mail

• US 5,764,898 A
• Filed: 09/01/1992
• Issued: 06/09/1998
• Est. Priority Date: 09/03/1991
• Status: Expired due to Fees

• Current Assignee: Hitachi, Ltd.
• Original Assignee: Hitachi, Ltd.
• Inventors: Tsuji, Hiroshi, Taniguchi, Yoji, Masui, Shoichi, Wakayama, Satoshi, Aoyama, Toyozo, Haga, Hirohide, Oba, Michiko
• Primary Examiner(s): Hayes, Gail O.
• Assistant Examiner(s): Poinvil, Frantzy
• Application Number:
  US07/937,748
• Time in Patent Office: 2,107 Days
• Field of Search: 364/401, 364/402, 364/419.1, 395/600, 395/650, 395/200.04, 395/200.15, 395/200.31, 395/220.47, 395/200.48, 395/200.57, 395/200.68, 395/200.75, 395/200.36, 340/825.44, 455/33.2, 379/93, 379/100.05, 379/100.06, 379/100.08, 358/402, 358/405, 358/440, 358/468, 358/434
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 51/234 for tracking messages

Abstract

An office information system has a plurality of work stations connected via a network to mutually exchange electronic mail, each work station including a control information definition unit for defining control information representing what kind of processing can be performed on mails after reception, a processing log memory unit for storing log information of operations which have been performed on received mail, a control unit for guiding a receiver by referring to both the control information and log information, a task tracking instruction unit for inquiring into the processing status of mail, and a task tracking unit for reporting the status in response to such a tracking instruction. The system stores and interprets control information relating to the flow of an OA object on the network, which has been conventionally involved in the memory of an office worker, and guides the office worker to work to be done by the office worker. As a result, the chance that the OA object will stagnate at a certain location is reduced, and the circulation of OA objects on the network is improved.

Claims

1. An office information system having a plurality of work stations connected via a network over which a user of each work station sends and receives electronic mail, each of said work stations comprising:

definition means operable as a sending work station for defining control information specifying (a) a mail route, (b) at least one authorized user in each receiving work station, and (c) alternative actions for said electronic mail that are individually-determined and authorized to be conducted by each different authorized user in each receiving work station;

sending means for attaching said control information to said electronic mail and for sending the information-attached electronic mail via said mail route specified in said control information;

memory means for storing information of an operation log containing an action for the mail conducted by the authorized user of each receiving work station; and

control means for referring to both the defined control information received from a sending work station and said log information from its own memory means, and for thereby guiding the authorized user of said receiving work station as to a subsequent specific action to be conducted with respect to the received electronic mail by the authorized user.

2. An office information system according to claim 1, wherein:

said control information includes a deadline for processing; and

said control means includes means for prompting the receiving work station to process received electronic mail, and for informing the sending work station that sent electronic mail is not yet processed, after a fixed time interval before said deadline has been reached.

3. An office information system according to claim 2, wherein:

said control information includes conditions allowing the receiving work station to conduct a processing, and a deadline for processing; and

said control means includes means for monitoring whether said conditions are satisfied, and for informing a sending work station or a receiving work station of unsatisfied conditions obstructing the processing, after a fixed time interval before said deadline has been reached.

4. An office information system according to claim 2, wherein:

said office information system includes means for defining a day'"'"'s schedule under which an expected receiving work station cannot access the system; and

said control means includes means for issuing a warning to let a sending work station know that sent mail cannot be processed before the deadline if it is expected that the mail cannot be processed on the basis of said day'"'"'s schedule information and information relating to said deadline separately defined by the sending work station.

5. An office information system according to claim 1, wherein:

said control information includes conditions allowing the receiving work station to conduct a processing; and

said control means comprises means for monitoring whether the conditions are satisfied, and for guiding the receiving work station to conduct the processing when the conditions are satisfied.

6. An office information system according to claim 1, wherein:

said control information includes conditions allowing the receiving work station to conduct a processing; and

said control means includes means for searching for unsatisfied conditions, and for indicating said unsatisfied conditions as a reason why electronic mail has not been processed.

7. An office information system having a plurality of work stations connected via a network over which each work station sends and receives electronic mail, each of said work stations comprising:

means operable as a sending work station for defining and holding control information specifying (a) a mail route, (b) at least one authorized user in each receiving work station, and (c) alternative actions for said electronic mail that are individually-determined and authorized to be conducted by each different authorized user in each receiving work station;

means for storing information of an operation log containing an action for the mail conducted by the authorized user of each receiving work station;

task tracking instruction means for issuing an instruction to inquire into a routed electronic mail status of another work station; and

task tracking means, responsive to reception of a task tracking instruction from an authorized user of a sending work station, for reporting own electronic mail status.

8. An office information system according to claim 7, wherein:

said control information includes conditions allowing the receiving work station to conduct a processing;

said task tracking instruction means includes means for inquiring into why electronic mail has not been processed by another work station; and

said task tracking means includes means for searching for unsatisfied conditions, and for indicating said unsatisfied conditions as a reason why electronic mail has not been processed.

9. An office information system according to claim 7, wherein:

said task tracking instruction means includes change instructing means for changing defined control information after sending of the electronic mail; and

said task tracking means includes means for executing said instruction in conjunction with a control information change from said change instructing means.

10. An office information system according to claim 7, wherein said control information definition means includes means for changing the control information contained in received electronic mail.

11. In an office information system having a plurality of work stations connected via a network over which a user of each work station sends and receives electronic mail, a method executed in work stations in the office information system for processing electronic mail, comprising the steps of:

defining and holding control information relating to (a) a mail route, (b) at least one authorized user in each receiving work station, and (c) alternative actions for said electronic mail that are individually-determined and authorized to be conducted by each different authorized user in each receiving work station; and

attaching said control information to said electronic mail and sending the information-attached electronic mail via said mail route specified in said control information;

storing log information of operations containing an action for the mail conducted by the authorized user of each receiving work station; and

guiding an authorized user of the receiving work station as to a subsequent specific action to be conducted with respect to the received electronic mail by the authorized user based on both the defined control information received from a sending work station and said log information.

12. A method according to claim 11, further comprising the step of inquiring into another work station of processing status of sent electronic mail in a broadcasting manner and changing defined control information sent to another work station.

13. A method according to claim 12, further comprising the step of informing another work station of processing status of electronic mail in response to an inquiry of said inquiring step.

14. An office information system having a plurality of work stations connected via a network over which a user of each work station sends and receives electronic mail, each of said work stations comprising:

means for defining and storing control information specifying alternative actions for said electronic mail that are individually-determined and related to a schedule as to from whom, when, and what kind of electronic mail is expected to be received by a receiving work station; and

control means for automatically prompting, based on said control information, a scheduled sending work station to send electronic mail which has not been received yet, and for informing a scheduled receiving work station that electronic mail has not arrived yet.

15. An office information system according to claim 14, wherein said control means includes means for informing said scheduled receiving work station of an event only when specific electronic mail has been received.