Integration of groupware with the integrated quality control methodology via facilitated work sessions

• US 5,765,038 A
• Filed: 04/26/1996
• Issued: 06/09/1998
• Est. Priority Date: 04/19/1994
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Flannery, Kerin John, Heinlein, Philip David, Ingersoll, Carl Frank, Martin, James Allen Jr.
• Primary Examiner(s): Black, Thomas G.
• Assistant Examiner(s): LEWIS, CHERYL RENEA
• Application Number:
  US08/638,400
• Time in Patent Office: 774 Days
• Field of Search: 395/650, 395/406, 395/54, 395/500, 395/604, 395/683, 364/552
• US Class Current: 702/84
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A network application for automatically formatting and printing documents to be used as planning manuals to be used by company personnel for improving quality control. The outputted documents can also be educational manuals for dispersing among organizational personnel common information for integrated strategic planning for quality control improvement. Facilitated collaborative work sessions among work groups inputting and sharing comments and ideas provide starting data to the network application.

Claims

1. A method for establishing and documenting a quality control plan for production or service processes, comprising the steps of:

providing a group decision support environment for a plurality of participants, the environment including a network of a multitude of computer interface stations, each station including input means and a display means;

simultaneously soliciting from a plurality of the participants information concerning presently existing or desired processes;

simultaneously inputting into a plurality of the computer stations data representing the information concerning presently existing or desired processes, by a plurality of the participants;

storing the data concerning presently existing or desired processes in the network;

simultaneously soliciting from a plurality of the participants information concerning variables affecting quality of the presently existing or desired processes;

simultaneously inputting into a plurality of the workstations data representing the information concerning variables affecting quality of the presently existing or desired processes, by a plurality of the participants;

storing the data concerning variables affecting quality of the presently existing or desired process in the network;

formatting stored data representing the information concerning processes and the variables affecting quality in a format suitable for use by a selected database tool;

executing a selected bridge program for retrieving the formatted data from the database tool; and

automatically retrieving from network storage information contained in the computer network, outlining the quality control plan for manuals containing the information that was input by a plurality of the participants concerning presently existing or desired processes and variables affecting quality of the presently existing or desired processes.

2. The method according to claim 1 wherein the participants include personnel responsible for an implementation of the actual and desired manufacturing processes.

3. The method according to claim 1, further including the steps of:

simultaneously soliciting from a plurality of the participants, information concerning variables affecting quality of presently existing or desired process outputs;

simultaneously inputting into a plurality of the workstation information concerning variables affecting quality of the presently existing or desired process outputs by a plurality of the participants; and

storing the variables affecting quality of the presently existing or desired process outputs.

4. The method according to claim 1, further including the steps of:

simultaneously inputting into a plurality of the workstations values representing baseline indices derived from the information concerning variables affecting quality of the presently existing or desired processes by a plurality of the participants;

simultaneously inputting into a plurality of the workstations values representing target indices derived from the information concerning variables affecting quality of the existing or desired processes by a plurality of the participants; and

storing the values representing target indices, in the network.

5. The method according to claim 4, further including the steps of:

simultaneously soliciting from a plurality of the participants information concerning possible states and associated values of the variables affecting quality of presently existing or desired processes; and

simultaneously inputting into a plurality of the workstations the possible states and associated values of the variables affecting quality of presently existing or desired processes by a plurality of the participants.

6. The method according to claim 5, further including the steps of:

executing export programs for formatting the data stored in the computer system, the format compatible for use by the selected bridge program;

the bridge program automatically reformatting the retrieved data into predefined formats suitable for efficient interfunctional organization use, the predefined formats including predefined chapter and page headings; and

the bridge program automatically printing the data in a form of manuals suitable for use by the personnel responsible for an implementation of the actual and desired manufacturing processes.

7. The method according to claim 6, wherein the selected database tool includes an export program for use by the bridge program to retrieve the formatted data.

8. The method according to claim 6, wherein the bridge program includes an import tool to retrieve the formatted data from the database tool.