Method of providing limited access to preserve privacy within a message system

• US 5,768,347 A
• Filed: 05/31/1996
• Issued: 06/16/1998
• Est. Priority Date: 05/31/1996
• Status: Expired due to Term

• Current Assignee: Siemens AG
• Original Assignee: Siemens Business Communication Systems Inc. (Siemens AG)
• Inventors: Beyda, William J.
• Primary Examiner(s): Hunter, Daniel S.
• Application Number:
  US08/656,018
• Time in Patent Office: 746 Days
• Field of Search: 379/67, 379/74, 379/84, 379/88, 379/89, 379/93.03, 379/93.04, 379/76
• US Class Current: 379/67.1
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings

Abstract

A method of preserving privacy in an electronic storage-and-retrieval message system includes providing access by designated persons to manipulating interface features for storage/retrieval information related to directing messages, while restricting access to any stored messages. In a voice mail system, the storage/retrieval interface feature includes the greeting that is presented to a calling party. A first access code, such as a password, is assigned to enable access to the interface features, while a second access code is assigned to enable message-retrieval. In the preferred embodiment, changes to a greeting or the like are reported in an audit message that is stored in the user'"'"'s mailbox. The audit message is automatically generated. The audit message notifies the user of the history of any changes. Changes to a greeting may also be automatically generating by using a stepped sequence of prompts to solicit information relating to the user. For example, in a voice mail system, the sequence may be a series of voice prompts requiring responses by depressing selected telephone keys. The method may be used with message systems that store messages in one or more forms of audio, video, textual and facsimile data.

Claims

1. A method of preserving privacy in an electronic storage-and-retrieval message system that is accessible from a plurality of access-enabling devices having a plurality of users comprising steps of:

on a user-by-user basis, providing access by designated persons to manipulation of first system features that are specific to a particular user, including providing access to manipulating interface features for storage/retrieval information relating to directing messages to said particular user but excluding enabling message retrieval from said system, said designated persons including said particular user and at least one other person, wherein said step of providing access by designated persons includes a step of providing access via any one of said plurality of access-enabling devices; and

for each of said particular users, providing access by a subset of said designated persons to retrieval of messages directed to said each particular user, said subset including said each particular user, thereby enabling message-retrieval access by said each particular user to whom messages are directed while restricting such message-retrieval access to fewer than all of said designated persons.

2. The method of claim 1 wherein for each particular user the method further comprises a step of assigning a first access code required to enable manipulation of said first system features and assigning a second access code required to enable said message-retrieval access, wherein said step of providing access to manipulation of said first system features includes identifying said first access code to said designated persons and wherein said step of providing access to retrieval of messages includes identifying said second access code to said particular user.

3. The method of claim 1 wherein said step of providing access by designated persons is a step that includes enabling said designated persons to change a greeting message of a voice mail storage-and-retrieval system.

4. The method of claim 1 further comprising steps of assigning a different electronic mailbox to each of said users and storing messages in said mailboxes based upon to whom said messages are directed, said method further comprising generating a message in said mailbox of a user each time that a designated person other than said user manipulates said interface features relating to said user.

5. The method of claim 4 wherein said step of generating said message includes identifying said designated person and identifying the manipulation of said interface features.

6. The method of claim 1 wherein said system is a telecommunications system and said method includes steps of recording and transmitting said messages in forms of at least one of audio, video, textual and facsimile data.

7. The method of claim 6 wherein for each user said telecommunications system has an answering-and-greeting mode that is initiated upon receiving an incoming call directed to said user, said step of providing access by said designated persons to manipulation of said first system features being a step of limiting access to changing execution within said answering-and-greeting mode.

8. The method of claim 1 wherein said step of providing access to manipulating interface features includes presenting a stepped sequence of message variables for generating a greeting message available for presentation prior to recording a message for said particular user.

9. The method of claim 8 further comprising a step of automatically generating a greeting message based upon responses to said stepped sequence.

10. The method of claim 1 wherein said step of providing access to manipulating interface features includes initiating recording of an audio message of one of said designated persons to form a greeting message.

11. In a storage-and-retrieval message system having a plurality of users, a method comprising steps of:

assigning a unique mailbox to each user such that each mailbox is associated with one of said users; and

for each of said mailboxes, following substeps of;

(1) providing a greeting mode that is implemented when said mailbox is addressed, said greeting mode being associated with a greeting message;

(2) selectively enabling variations of said greeting message by at least one person other than said user associated with said mailbox; and

(3) recording an audit message in said mailbox when said greeting message is varied, including recording information indicative of said person that varied said greeting message and information indicative of variation of said greeting message.

12. The method of claim 11 wherein said substep of selectively enabling variations of said greeting message includes enabling an audio recording of said person other than said user.

13. The method of claim 11 further comprising a step of recording messages including said audit message in each mailbox in a form of at least one of audio, video, textual and facsimile data.

14. The method of claim 11 wherein said step of assigning mailboxes is a step of assigning voice mailboxes of a telecommunications system.

15. The method of claim 11 wherein said substep of selectively enabling variations of said greeting messages includes presenting a stepped sequence of message variables to said person, said method further comprising a step of generating a completed greeting message that is based upon a plurality of inputs by said person in response to said stepped sequence.

16. The method of claim 11 wherein said substep of selectively enabling variations of said greeting message includes blocking access by persons to messages stored in said mailbox if said person is other than said user who is associated with said mailbox.

17. A method of forming a greeting message for a storage-and-retrieval message system comprising steps of:

presenting a stepped sequence of prompts for soliciting information relating to a user for whom a greeting message is to be generated;

storing responses to each prompt of said stepped sequence;

automatically generating said greeting message based upon said responses;

storing said greeting message for repeated presentation via a telecommunications network; and

storing an audit message indicative of greeting message changes when said sequence of prompts is responded to by a person other than said user.

18. The method of claim 17 wherein said step of automatically generating said greeting message is a step of customizing a template message based upon said responses.

19. The method of claim 17 further comprising a step of limiting access by said person such that said access by said person to stored messages directed to said user is disabled.

20. The method of claim 17 wherein said message system is a voice mail system and wherein said step of presenting said stepped sequence is a step of generating voice prompts via a telephone line.

21. The method of claim 20 wherein said step of presenting said stepped sequence includes prompts for depressing selected telephone keys as responses to said solicitation of information.