Method and device for displaying help for operations and concepts matching skill level

• US 5,774,118 A
• Filed: 08/22/1995
• Issued: 06/30/1998
• Est. Priority Date: 12/13/1994
• Status: Expired due to Fees

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Hatakama, Hiroshi
• Primary Examiner(s): Breene, John E.
• Application Number:
  US08/517,684
• Time in Patent Office: 1,043 Days
• Field of Search: 395/326-358, 395/701-709, 434/118, 345/117-120, 345/146, 345/902
• US Class Current: 715/707
• CPC Class Codes: G06F 9/453 Help systems

Abstract

A method of displaying help information about operations and concepts used in a device includes the steps of storing skill-development information which shows at least one general pattern of skill development for the operations according to a functional classification of the operations, storing help documents which describe the operations and the concepts, and storing an operation log which records use of the operations by a user. The method further includes the steps of comparing the operation log with the skill-development information so as to determine skill levels of the user according to the functional classification of the operations, generating from the help documents the help information which matches with the skill levels of the user, the help information regarding at least one of the operations and the concepts, and displaying the help information.

Claims

1. A method of displaying help information about operations and concepts used in a device, said method comprising the steps of:

a) storing skill-development information which shows at least one general pattern of skill development for said operations according to a functional classification of said operations;

b) storing help documents which describe said operations and said concepts;

c) storing an operation log which records use of said operations by a user;

d) comparing said operation log with said skill-development information so as to determine skill levels of said user according to said functional classification of said operations;

e) generating from said help documents said help information which matches said skill levels of said user, said help information regarding at least one of said operations and said concepts; and

f) displaying said help information.

2. The method as claimed in claim 1, wherein said operations and concepts are used in an application program running on said device.

3. The method as claimed in claim 1, further comprising a step of generating said skill-development information by expressing said skill development by using a directed graph in which each of said operations corresponds to a node connected with at least one of other nodes by at least one directed link.

4. The method as claimed in claim 1, wherein said step e) further comprises a step of incorporating into said help information some of said concepts which help said user to understand said at least one of said operations and said concepts.

5. The method as claimed in claim 1, further comprising a step of g) comparing said operation log with said skill-development information so as to select from said operations at least one unlearned operation which a user of said skill levels should know according to said at least one general pattern of said skill development,

and said step e) further comprises a step of incorporating said at least one unlearned operation into said help information.

6. The method as claimed in claim 5, further comprising a step of outputting data regarding details of comparisons made at said step d) and said step g).

7. The method as claimed in claim 4, further comprising the steps of:

storing association-network information in which said concepts are related to each other by using at least one network;

selecting said some of said concepts by using said association-network information.

8. The method as claimed in claim 7, wherein said concepts and said operations are used in an application program running on said device and said some of said concepts further include concepts used in at least one of other application programs.

9. A device for displaying help information about operations and concepts used in said device, said device comprising:

a skill-development-information storage unit storing skill-development information which shows at least one general pattern of skill development for said operations according to a functional classification of said operations;

a help-document storage unit storing help documents which describe said operations and said concepts;

an operation-log storage unit storing an operation log which records use of said operations by a user;

a log-analysis unit comparing said operation log with said skill-development information so as to determine skill levels of said user according to said functional classification of said operations;

a help-display displaying unit generating from said help documents said help information which matches with said skill levels of said user, said help information regarding at least one of said operations and said concepts; and

a display unit displaying said help information.

10. The device as claimed in claim 9, wherein said operations and concepts are used in an application program running on said device.

11. The device as claimed in claim 9, wherein said skill-development information comprises a directed graph in which each of said operations corresponds to a node connected with at least one of other nodes by at least one directed link.

12. The device as claimed in claim 9, wherein said help-display displaying unit further comprises means for incorporating into said help information some of said concepts which help said user to understand said at least one of said operations and said concepts.

13. The device as claimed in claim 9, wherein said log-analysis unit further comprises means for comparing said operation log with said skill-development information so as to select from said operations at least one unlearned operation which a user of said skill levels should know according to said at least one general pattern of said skill development,

and said help-display displaying unit further comprises means for incorporating said at least one unlearned operation into said help information.

14. The device as claimed in claim 9, further comprising means for outputting data regarding details of comparisons made by said log-analysis unit with regard to a determination of said skill levels and selection of said at least one unlearned operation.

15. The device as claimed in claim 12, further comprising an association-network storage unit storing association-network information in which said concepts are related with each other by using at least one network, wherein said help-display displaying unit further comprises means for selecting said some of said concepts by using said association-network information.

16. The device as claimed in claim 15, wherein said concepts and said operations are used in an application program running on said device and said some of said concepts further includes concepts used in at least one of other application programs.