Service engineering template
First Claim
1. A system for providing information related to telecommunication services comprising:
- first data entry means for defining and updating service engineering templates;
second data entry means for defining and updating network resources including telecommunication transmission and switching equipment;
first storage means for maintaining a plurality of service engineering templates;
second storage means for maintaining a plurality of network resources;
association means for selectively linking said network resources with said service engineering templates, thereby causing automatic updates of said service engineering templates whenever linked network resources are updated via said second data entry means; and
presentation means for displaying said service engineering templates and said network resources.
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0 Petitions
Accused Products
Abstract
A method and system for recording and tracking information related to telecommunication services. A centralized computer database system comprising a plurality of service engineering templates (`SETs`) is provided. Each SET is created just prior to the deployment of a new service. Information related the deployment, operations, marketing, sales, maintenance and servicing of the new service is entered into the SET. SETs are continuously updated with current information throughout the life cycle of the telecommunications service. Each SET is linked with a central database repository that contains data related to network equipment and other resources that are used and/or available for use with the service associated with the SET. SETs are accessed by a plurality of organizations within a telecommunications company via `views` that are customized according to the needs of the organizations. The most current data pertaining to each product represented by a SET is instantly available to each organization. The current and projected use of network resources on a network-wide basis is also instantly available.
28 Citations
21 Claims
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1. A system for providing information related to telecommunication services comprising:
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first data entry means for defining and updating service engineering templates; second data entry means for defining and updating network resources including telecommunication transmission and switching equipment; first storage means for maintaining a plurality of service engineering templates; second storage means for maintaining a plurality of network resources; association means for selectively linking said network resources with said service engineering templates, thereby causing automatic updates of said service engineering templates whenever linked network resources are updated via said second data entry means; and presentation means for displaying said service engineering templates and said network resources. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for maintaining a telecommunications service comprising the steps of:
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automatically creating a centralized service engineering template associated with the telecommunications service, by filling-in a plurality of predefined data entry fields and selecting at least one network resource from a list of network resources; automatically linking said at least one network resource with said service engineering template; accessing, via a communications network, said service engineering template by a plurality of organizations within a telecommunications company; maintaining current information by updating said central service engineering template whenever a change occurs that affects the telecommunications service; and maintaining current information by updating a network resource from said list of network resources, thereby causing automatic updates to service engineering templates that are linked with said network resource. - View Dependent Claims (14, 15, 16)
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17. A computer program product comprising a computer useable medium having computer program logic stored therein, said computer program logic for enabling a computer to provide information related to telecommunication services, wherein said computer program logic comprises:
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means for enabling the computer to define and update service engineering templates; means for enabling the computer to define and update network resources including telecommunication transmission and switching equipment; means for enabling the computer to maintain a plurality of service engineering templates; means for enabling the computer to maintain a plurality of network resources;
means for enabling the computer to selectively link said network resources with said service engineering templates, thereby causing automatic updates of said service engineering templates whenever associated said network resources are updated; andmeans for enabling the computer to display said service engineering templates and said network resources. - View Dependent Claims (18, 19, 20, 21)
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Specification