Telephony based delivery system of messages containing selected greetings

• US 5,787,151 A
• Filed: 04/15/1996
• Issued: 07/28/1998
• Est. Priority Date: 05/18/1995
• Status: Expired due to Term

• Current Assignee: RPX Clearinghouse LLC (RPX Corporation)
• Original Assignee: Northern Telecom Limited (Nortel Networks Corporation)
• Inventors: Nakatsu, Kenneth Tsutomu, Brett, Michael Edward, Love, William Gerald, de Silva, Suran Sam, Wu, Jean
• Primary Examiner(s): Zele, Krista
• Assistant Examiner(s): TSANG, FAN S
• Application Number:
  US08/632,597
• Time in Patent Office: 834 Days
• Field of Search: 379/67, 379/88, 379/89, 379/69, 379/79, 379/92, 379/97
• US Class Current: 379/88.23
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

The invention constitutes a telephony based electronic voice greeting card service embodied within an adjunct processing system communicatively connected to a toll switching office of a public switched telephone network. The voice card system comprises a service controller, a storage node, an attendant controller and attendant services. The service controller is responsible for automatic processing of incoming and outgoing calls to provide the functionality for capturing new voice card messages, delivering voice card messages and status query of previously captured messages. The storage node provides a database of captured voice card message records, and the attendant controller in conjunction with the attendant services function to provide manual assistance to users. The voice card system allows a person, through use of a telephone, to create customized audio greeting cards by accessing various greetings through a comprehensive menu interface. The person is able to personalize a greeting by using their own voice to record a personal introduction and good-bye, and has flexibility in scheduling delivery of the greeting to a future point in time.

Claims

1. A method of operating a system for use with a telephone network to capture a message having a greeting for delivery to a recipient station, comprising the steps of:

receiving a call via the telephone network from a calling station through which a caller interacts with the system;

providing the system with a plurality of greetings which may be accessed by the caller, and in association with one or more of said greetings providing a predetermined date for delivery;

selecting by the caller the greeting in the message from the plurality of greetings;

selecting by the caller delivery of the message on either the predetermined date, if such is associated with the selected greeting, or another date;

receiving directory information of the recipient station from the caller; and

delivering the message to the recipient station on the selected date.

2. A method as claimed in claim 1, comprising the steps of recording a first speech of the caller, and including the recorded first speech in the message.

3. A method as claimed in claim 2, comprising the steps of recording a second speech of the caller, and including the recorded second speech in the message, wherein during delivery the recorded first speech followed by the selected greeting and then the recorded second speech are presented to the recipient station.

4. A method as claimed in claim 1, comprising presenting a menu of categories from which the caller may access related greetings.

5. A method as claimed in claim 4, comprising:

prompting whether the caller desires greetings for a particular occasion;

responsive to a positive reply, presenting a menu from which the caller directly accesses the greetings relating to that particular occasion; and

responsive to a negative reply, presenting the menu of categories.

6. A method as claimed in claim 1, wherein the step of selecting the delivery date includes enabling the caller to specify a date and a time to deliver the message, and deferring delivery until the specified time on the specified date.

7. A method as claimed in claim 6, wherein the step of enabling the caller to specify the time includes inputting a particular time.

8. A method as claimed in claim 7, wherein the step of enabling the caller to specify the time includes presenting various time periods for delivery within a day, and enabling the caller to select one of the time periods.

9. A method as claimed in claim 8, wherein the step of selecting the delivery date includes:

prompting the caller with the predetermined date in connection with the selected greeting and a predetermined time;

responsive to a positive reply, utilizing the predetermined date and predetermined time as the specified date and time; and

responsive to a negative reply, enabling the caller to input the particular date and either the particular time or time period.

10. A method as claimed in claim 1, wherein the step of delivering the message includes:

providing the directory information to the telephone network in order to establish a call with an answering party at the recipient station;

prompting the answering party to accept delivery of the message;

responsive to a positive reply, presenting the message; and

responsive to a negative reply, attempting another delivery.

11. A method as claimed in claim 10, comprising the step of recording speech from the caller identifying the caller and identifying the recipient, and wherein the step of prompting the answering party to accept delivery includes presenting the speech identifying the caller and the recipient to the answering party.

12. A method as claimed in claim 10, wherein the step of attempting the another delivery includes enabling the answering party to specify a date and time to attempt the another delivery, and deferring the another delivery until the specified time on the specified date.

13. A method as claimed in claim 12, wherein the step of attempting the another delivery includes:

prompting whether the answering party desires to specify when to attempt the another delivery;

responsive to a positive reply, enabling the answering party to specify the date and time; and

responsive to a negative reply, attempting the another delivery on a predetermined periodic time basis.

14. A method as claimed in claim 1, wherein the step of delivering the message includes:

providing the directory information to the telephone network in order to establish a call with an answering party at the recipient station;

prompting the answering party to accept delivery of the message;

responsive to a positive reply, presenting the message; and

responsive to a negative reply, enabling the answering party to select whether to attempt another delivery.

15. A method as claimed in claim 14, wherein the step of enabling the answering party to select whether to attempt another delivery includes:

prompting whether to attempt the another delivery;

responsive to a positive reply, enabling the answering party to specify a date and time to attempt the another delivery, and deferring the another delivery until the specified time on the specified date; and

responsive to a negative reply, indicating the message as having a rejected status whereby no further deliveries are attempted.

16. A method as claimed in claim 14, wherein the step of enabling the answering party to select whether to attempt another delivery includes:

prompting whether to attempt the another delivery;

responsive to a positive reply, attempting the another delivery on a predetermined periodic time basis; and

responsive to a negative reply, indicating the message as having a rejected status whereby no further deliveries are attempted.

17. A method as claimed in claim 1, comprising the steps of associating a status and an identifier with the message, providing the identifier to the caller, and enabling the caller to query for the status of the message associated with the identifier.

18. A method as claimed in claim 17, comprising the step of enabling the caller to cancel delivery of the message associated with the identifier and a status of pending delivery.

19. A method as claimed in claim 10, comprising the steps of receiving a request for manual assistance from either of the caller and the answering party and, responsive thereto, commanding the telephone network to conference an attendant into the call and providing context information relating to the call to the attendant.

20. A method of operating a system for use with a telephone network to capture a message having a greeting for delivery to a recipient station, comprising the steps of:

receiving a call via the telephone network from a calling station through which a caller interacts with the system;

providing the system with a plurality of greetings, which include one or more greetings corresponding to a particular occasion for which a predetermined date for delivery is provided;

prompting whether the caller desires greetings for the particular occasion;

responsive to a positive reply, presenting a menu from which the caller directly accesses the one or more greetings relating to that particular occasion;

responsive to a negative reply, presenting a menu of categories from which the caller may access related ones of the plurality of greetings;

selecting by the caller the greeting in the message from the accessible greetings;

receiving directory information of the recipient station from the caller; and

delivering the message to the recipient station.

21. A system for use with a telephone network to capture a message having a greeting for delivery to a recipient station, comprising:

means for receiving a call via the telephone network from a calling station through which a caller interacts with the system;

a plurality of greetings which may be accessed by the caller, one or more of said greetings having a predetermined date for delivery;

means for selecting by the caller the greeting in the message from the plurality of greetings;

means for selecting by the caller delivery of the message on either the predetermined date, if such is associated with the selected greeting, or another date;

means for receiving directory information of the recipient station from the caller; and

means for delivering the message to the recipient station on the selected date.

22. A system for use with a telephone network to capture a message having a greeting for delivery to a recipient station, comprising:

means for receiving a call via the telephone network from a calling station through which a caller interacts with the system;

a plurality of greetings, which include one or more greetings corresponding to a particular occasion having a predetermined date for delivery;

means for prompting whether the caller desires greetings for the particular occasion;

means, responsive to a positive reply, for presenting a menu from which the caller directly accesses the one or more greetings relating to that particular occasion;

means, responsive to a negative reply, for presenting a menu of categories from which the caller may access related ones of the plurality of greetings;

means for selecting by the caller the greeting in the message from the accessible greetings;

means for receiving directory information of the recipient station from the caller, and

means for delivering the message to the recipient station.