Intelligent routing of special service calls
First Claim
1. In a telecommunications network having originating and terminating switches for network routing of special service calls, a system for routing the special service calls among a plurality of terminations, comprising:
- traffic data collect means for collecting data indicative of traffic through said network from said switches;
analysis means for receiving said traffic data from said traffic data collect means, said analysis means further receiving from subscribers of special service calls routing plans for routing calls to said terminations, each of said routing plans comprising at least one trigger point; and
control means interconnected to receive at least one of said routing plans from said analysis means for a special service call number of a subscriber,wherein, in response to each incoming call directed to said special service call number, said control means being responsive to at least one trigger point in said one routing plan to select an algorithm to determine the most appropriate termination from among said plurality of terminations to route said each incoming call.
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Accused Products
Abstract
The termination availability database (TADB) of the instant invention performs routing decisions in response to call requests received from data access points (DAPs). The TADB takes each of the requests, which relate to a special service call of a subscriber, and determines the particular termination of the subscriber to which the call is to be routed. To perform its determination of where to route the calls, the TADB takes into consideration data collected from the network and the availability of the different terminations of the subscriber. In addition, allocation algorithms are used.
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Citations
18 Claims
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1. In a telecommunications network having originating and terminating switches for network routing of special service calls, a system for routing the special service calls among a plurality of terminations, comprising:
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traffic data collect means for collecting data indicative of traffic through said network from said switches; analysis means for receiving said traffic data from said traffic data collect means, said analysis means further receiving from subscribers of special service calls routing plans for routing calls to said terminations, each of said routing plans comprising at least one trigger point; and control means interconnected to receive at least one of said routing plans from said analysis means for a special service call number of a subscriber, wherein, in response to each incoming call directed to said special service call number, said control means being responsive to at least one trigger point in said one routing plan to select an algorithm to determine the most appropriate termination from among said plurality of terminations to route said each incoming call. - View Dependent Claims (2, 3, 4, 5)
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6. A system of balancing traffic of special service calls among a plurality of automatic call distributors (ACDs), said ACDs being connected to receive said special service calls via a telecommunications network having switches for network routing of calls, comprising:
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traffic data collect means for collecting data indicative of traffic through said network from said switches; analysis means for receiving said traffic data, said analysis means further receiving from each subscriber of special service calls at least one routing plan for a subscribed special service call number in which said each subscriber identifies the ACDs and the respective percentages of calls made to said subscribed special service call number which are to be routed to each of said ACDs, said at least one routing plan comprising at least one trigger point; and control means interconnected to receive said at least one routing plan from said analysis means and responsive to at least one trigger point in said at least one routing plan to select an algorithm to determine the most appropriate ACD from among said ACDs to route each incoming call of said special service call number. - View Dependent Claims (7, 8, 9, 10)
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11. In a telecommunications network having switches for network routing of special service calls, a method of routing the special service calls among a plurality of terminations, comprising the steps of:
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collecting data indicative of traffic through said network from said switches; analyzing the collected traffic data and special service call routing plans from subscribers for routing calls to said terminations, each of said routing plans comprising at least one trigger point; and routing calls for a special service call number of a subscriber based on a routing plan of said subscriber by locating in response to at least one trigger point in said routing plan an algorithm to determine the most appropriate termination from among said terminations to route each incoming call of said special service call number. - View Dependent Claims (12, 13, 14)
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15. A method of balancing traffic of special service calls among a plurality of automatic call distributors (ACDs), said ACDs being connected to receive said special service calls via a telecommunications network having switches for network routing of calls, comprising the steps of:
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collecting data indicative of traffic through said network from said switches; analyzing the collected traffic data; receiving from each subscriber of special service calls at least one routing plan for a subscribed special service call number in which said subscriber identifies the ACDs and the respective percentages of calls made to said subscribed special service call number which are to be routed to each of said ACDs, said at least one routing plan comprising at least one trigger point; and routing calls based on said routing plan by locating in response to at least one trigger point in said routing plan an algorithm to determine the most appropriate ACD from among said ACDs to route each incoming call of said subscribed special service call number. - View Dependent Claims (16, 17, 18)
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Specification