Method for improving call completion rates in telephony
First Claim
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1. A method of operating a public, Telco operated local telephone switching office having a central processor, a plurality of subscriber lines terminating at the switching office, and means for providing announcements on the subscriber lines, comprising:
- (a) detecting status of a call including the dialed number (DN) originated by one of the subscriber lines;
(b) commencing an announcement on said one of the subscriber lines only if said call has not been completed after a predetermined time while the originated call is in-session; and
(c) causing said central processor to respond to a signal originated by said one of the subscriber lines during said announcement in a manner consequent, in a predetermined manner, upon the status of said call during said announcement while maintaining the originated call in-session until disposition by said central processor of the originated call in order to establish connection to said DN should it answer the call prior to said disposition.
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Abstract
The method of in-session activation of the present invention gives Telcos the ability to offer callers a menu of call completion services when the call encounters a busy or no-answer condition. It provides in-session activation capability from DTMF and dial-pulse sets enabling callers to activate the services without having to hang up. The method is intended for residential and business end-users with RES, business lines, or PBX lines.
21 Citations
8 Claims
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1. A method of operating a public, Telco operated local telephone switching office having a central processor, a plurality of subscriber lines terminating at the switching office, and means for providing announcements on the subscriber lines, comprising:
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(a) detecting status of a call including the dialed number (DN) originated by one of the subscriber lines; (b) commencing an announcement on said one of the subscriber lines only if said call has not been completed after a predetermined time while the originated call is in-session; and (c) causing said central processor to respond to a signal originated by said one of the subscriber lines during said announcement in a manner consequent, in a predetermined manner, upon the status of said call during said announcement while maintaining the originated call in-session until disposition by said central processor of the originated call in order to establish connection to said DN should it answer the call prior to said disposition. - View Dependent Claims (2, 3, 4)
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5. A method of operating a public, Telco operated local telephone switching office having a central processor, a plurality of subscriber lines terminating at the switching office, and means for providing announcements on the subscriber lines, comprising:
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(a) detecting status of a call including the dialed number (DN) originated by one of the subscriber lines; (b) commencing an announcement on said one of the subscriber lines only if said call has not been completed after a predetermined time while the originated call is in-session; (c) causing said central processor to respond to a signal originated by said one of the subscriber lines during said announcement in a manner consequent, in a predetermined manner, upon the status of said call during said announcement while maintaining the originated call in-session until disposition by said central processor of the originated call; and (d) responding to said signal originated by said one of the subscriber lines by examining said DN and identifying a service provider if said DN is a toll number. - View Dependent Claims (6, 7, 8)
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Specification