System and method providing an interactive response to direct mail by creating personalized web page based on URL provided on mail piece

• US 5,793,972 A
• Filed: 05/03/1996
• Issued: 08/11/1998
• Est. Priority Date: 05/03/1996
• Status: Expired due to Term

• Current Assignee: Callahan Cellular LLC (Intellectual Ventures LLC)
• Original Assignee: Westminster International Company Incorporated
• Inventors: Shane, Terence Martin
• Primary Examiner(s): Dinh, Dong C.
• Application Number:
  US08/642,317
• Time in Patent Office: 830 Days
• Field of Search: 705/14, 705/26, 395/200.47, 395/200.49, 395/186, 395/187.01, 395/188.01, 707/501, 707/507, 345/333, 345/335
• US Class Current: 709/219
• CPC Class Codes: G06F 16/972 Access to data in other repository systems, e.g. legacy data or dynamic Web page generation
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

A system for providing an interactive response to direct mail programs comprises a recipient database, a mail generator, and a web server computer operationally connected through the Internet to remote computers accessible by direct mail recipients. The recipient database stores data records containing addressing information such as the name, mail, fax or e-mail address, and a unique personal identification code for each direct mail recipient. The mail generator retrieves recipient data from the database and generates a multiplicity of direct mail pieces each displaying the name, address, and a uniform resource locator containing the personal identification code for one recipient. A responding recipient accesses the web server computer by entering the uniform resource locator displayed on the direct mail piece into a web browser on a remote computer. The web server computer retrieves recipient data from the recipient database correlated to the personal identification code contained in the uniform resource locator and uses this recipient data to create a unique interactive web page.

Claims

1. A system for creating a personalized computer user interface for a communications network in connection with a direct marketing program, comprising:

(a) database means for storing a plurality of recipient data records each comprising recipient addressing information, and a unique personal identification code for each of a plurality of recipients;

(b) distribution means for distributing to each of the recipients an electronic return address containing the unique personal identification code;

(c) computer server means operationally coupled to the communications network for serving a plurality of remote computers, including access means for allowing a responding recipient to access the computer server means by entering the electronic return address into the remote computer;

(d) retrieval means coupled to the computer server means and database means for retrieving recipient data from the database means correlated to the personal identification code contained in the electronic return address; and

(e) user interface creation means operationally coupled to the retrieval means and the database means for creating a unique interactive user interface based upon the recipient data and communicating the user interface to the remote computer.

2. The system as defined in claim 1, wherein the communications network comprises the Internet, the computer server means comprises a web server computer, the remote computer includes a web browser, the electronic return address comprises a uniform resource locator, and the user interface creation means creates a web page.

3. The system as defined in claim 1, wherein the personal addressing information comprises a name and a recipient address for each recipient.

4. The system as defined in claim 3, wherein the personal addressing information also comprises demographic and tracking information.

5. A system for providing an interactive response to a direct mail marketing program, comprising:

(a) recipient database means for storing recipient data records relating to each of a plurality of recipients, wherein each recipient data record comprises a name, recipient address, and unique personal identification code for one of the recipients;

(b) mail generating means coupled to the database means for generating a multiplicity of direct mail pieces each displaying the name, address, and a uniform resource locator containing the personal identification code for one recipient; and

(c) web server means operationally connected to the Internet for serving a plurality of remote computers each having web browser means for browsing the Internet, comprising access means for enabling a responding recipient to access the web server means by entering the uniform resource locator displayed on the direct mail piece received by the responding recipient into a web browser means;

(d) retrieval means coupled to the web server means and recipient database means for retrieving recipient data from the recipient database means correlated to the personal identification code contained in the uniform resource locator; and

(e) web page creation means coupled to the web server means and retrieval means for creating a unique interactive web page based upon the recipient data, and downloading the interactive web page to the web browser means.

6. The system as defined in claim 5, wherein the recipient database means comprises a first database primarily accessed by the web server means and a second database primarily accessed by the mail generating means, and wherein the data stored in the second database is correlated to the data stored in the first database.

7. The system as defined in claim 5, wherein the direct mail pieces comprise printed matter, and wherein the recipient address comprises a postal address.

8. The system as defined in claim 5, wherein the direct mail pieces comprise electronic mail, and wherein the recipient address comprises an e-mail address.

9. The system as defined in claim 5, wherein the direct mail pieces comprise faxes, and wherein the recipient address comprises a telephone number.

10. The system as defined in claim 5, wherein the web server means also comprises respondent database creation means for creating a respondent database, wherein the respondent database includes data correlated to the recipient data record for each responding recipient.

11. The system as defined in claim 10, wherein the respondent database creation means comprises output means for outputting data from the respondent database.

12. The system as defined in claim 10, wherein the recipient database creation means includes modification means accessible by the respondent for modifying the recipient data record.

13. The system as defined in claim 5, wherein the remote computer has an Internet protocol address, and wherein the web server means comprises remote computer address determining means for determining the Internet protocol address of the remote computer.

14. The system as defined in claim 13, wherein the web server means also comprises detection means for detecting unauthorized access attempts to generate personalized web pages, comprising:

(a) means for capturing the personal identification code of the entered uniform resource locator;

(b) means for comparing the captured personal identification code to the plurality of personal identification codes stored in the recipient database means and determining if a match is found; and

(c) means for terminating access to the web server computer by the remote computer in the event that no match is found.

15. The system as defined in claim 14, wherein the web server means comprises access database generating means for generating and storing an unauthorized access attempts database comprising unauthorized access attempts data records containing data correlated with Internet protocol addresses of remote computers from which a uniform resource locator containing a non-matching personal identification code has been entered.

16. The system as defined in claim 15, wherein the web server means comprises time tracking means for tracking current time, and wherein the access database generating means is coupled to the time tracking means and comprises means for associating data correlated to the time of an unauthorized access attempt with the Internet protocol address of the remote computer from which an unauthorized access attempt was made.

17. The system as defined in claim 16, wherein the access database generating means comprises means for determining the number of unauthorized access attempts associated with an Internet protocol address within a determined period of time.

18. The system as defined in claim 17, wherein the access means is coupled to the unauthorized attempts access database for denying access to a remote computer having an Internet protocol address for which more than a specified number of unauthorized access attempts have been recorded within a determined period of time.

19. The system as defined in claim 18, wherein the access database generating means comprises means for determining the total number of unauthorized access attempts within a determined period of time.

20. The system as defined in claim 19, wherein the access means is coupled to the access generating database means for denying access to the web server when more than a determined number of unauthorized access attempts have been recorded within a determined period of time.

21. A method for increasing response to direct marketing, comprising the following steps:

(a) creating a recipient database containing a plurality of recipient data records each comprising a name, an address and a unique personal identification code;

(b) providing each of a plurality of recipients with a uniform resource locator containing a unique personal identification code;

(c) providing a plurality of remote computers, each having a web browser operable by one of the recipients, with access to a web server computer operationally coupled to the Internet;

(d) receiving a uniform resource locator entered by a responding recipient into the web browser;

(e) extracting the personal identification code contained in the uniform resource locator entered by the responding recipient;

(f) retrieving recipient data from the recipient database correlated to the personal identification code; and

(g) generating and downloading to the web browser a personalized web page based on the recipient data.

22. The method described in claim 21, comprising the step of comparing the personal identification code extracted from the uniform resource locator entered by the responding recipient, with the data stored in the recipient database to determine if the personal identification code is valid.

23. The method described in claim 22, comprising the step of denying further access to the web server computer in the event that the personal identification code is not valid.

24. The method described in claim 23, comprising the step of flagging the recipient data record for each responding recipient, and creating a respondent database comprising respondent data records containing data correlated to the flagged recipient data records.

25. The method described in claim 24, comprising the step of storing data associated with the time and date that the web server receives the request for access with the correlated respondent data record.

26. The method described in claim 21, comprising the step of determining the Internet protocol address of the remote computer.