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System and method for improving problem source identification in computer systems employing relevance feedback and statistical source ranking

  • US 5,794,237 A
  • Filed: 11/03/1997
  • Issued: 08/11/1998
  • Est. Priority Date: 11/13/1995
  • Status: Expired due to Term
First Claim
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1. A method for providing support for problem resolution in a computer system, comprising:

  • building a problem solution identification (PSI) database of diagnostic methods;

    receiving a user-defined definition of said problem associated with said computer system;

    searching said database with a semantic distance search in response to said received definition;

    generating a plurality of hierarchically-ranked diagnostic methods identifying prospective sources of said problem in response to said searching;

    executing one of said diagnostic methods;

    recording the result of said executing one of said diagnostic methods comprising the steps ofcompiling a relevance feedback file having search texts appended thereto corresponding to different ones of said methods;

    periodically appending said relevance feedback file to said database;

    statistically analyzing said appended relevance feedback file to generate statistical indexes for weighting said methods;

    altering said database with relevance feedback from said user as a function of said recording; and

    wherein said searching is performed with said statistical indexes.

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