Software structure for data delivery on multiple engines

• US 5,797,135 A
• Filed: 05/01/1996
• Issued: 08/18/1998
• Est. Priority Date: 05/01/1996
• Status: Expired due to Fees

• Current Assignee: Consona CRM Incorporated (Aptean Superior Holdings, Inc.)
• Original Assignee: ServiceWare, Inc.
• Inventors: Pepper, Jeffrey A., Enand, Rajiv, Whalen, Dennis
• Primary Examiner(s): Downs, Robert W.
• Application Number:
  US08/640,531
• Time in Patent Office: 839 Days
• Field of Search: 395/62, 395/50, 395/51
• US Class Current: 706/53
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation

Abstract

An object-oriented decision structure usable by different diagnostic software engines defines a knowledge base that includes a problem, a symptom of the problem, a solution, and case in which the solution is the solution to the problem. The data structure includes a question object defining a question, a response object defining an answer, a question node object, a solution node object defining the case, a case master object defining the problem, the solution, and the case, and a symptom object defining the symptom and pointing to the case master object and to the solution node object. The question node object points to the solution node object, the question object, and the response object and correlates the question, the response, and the solution node object, and the solution node object points to the case master object. The data structure is thus capable of use by a case based reasoning system software engine to establish the existence of the case, and thus that the solution is the solution to the problem, by identifying the symptom, matching the symptom to the symptom object, following the symptom object to the solution object, and following the solution object to the case master object. The data structure is also capable of use by a tree-based expert system software engine to establish the existence of the case by selecting the question node object, following the question node object to the question object to pose the question, matching a received answer to the response object, following the question node correlation of the question, the answer, and the solution node object to the solution node object, and following the solution node object to the case master object.

Claims

1. An object-oriented data structure stored on a computer-readable storage medium for operable interface with either of a case based reasoning system software engine and a tree-based expert system software engine, the data structure defining a knowledge base including a problem, a symptom of the problem, a solution to a problem, and a case in which the solution is the solution to the problem, said data structure comprising:

a first question object defining a first question;

a first response object defining a first answer;

a question node object;

a solution node object defining the case;

a case master object defining the problem, the solution, and the case; and

a symptom object defining the symptom and pointing to said case master object and to said solution node object,

said question node object pointing to said solution node object, said first question object, and said first response object and correlating said first question, said first response, and said solution node object, and

said solution node object pointing to said case master object,

whereby said data structure is capable of use by the case based reasoning system software engine to establish the existence of the case, and thus that the solution is the solution to the problem, by identifying the symptom, matching the symptom to said symptom object, following said symptom object to said solution object, and following said solution object to said case master object, and further whereby said data structure is capable of use by the tree-based expert system software engine to establish the existence of the case by selecting said first question node object, following said first question node object to said first question object to pose said first question, matching a received answer to said first response object, following said first question node correlation of said first question, said first answer, and said solution node object to said solution node object, and following said solution node object to said case master object.

2. The data structure of claim 1:

further comprising a case detail object defining the case, pointing to said question object and to said response object, and including a correlation between said first question and said first answer indicative of the likelihood that the case exists when said first answer is matched with said first question; and

wherein said case master object points to said case detail object,

whereby said data structure is capable of use by the case based reasoning system software engine to confirm the existence of the case by following said case master object to said case detail object, following said case detail object to said first question object, matching a response to said first question to said first response, and evaluating said correlation in said case detail object of said first answer to said first response.

3. The data structure of claim 1 further comprising:

a second question object defining a second question;

a second response object defining a second answer;

a second question node object pointing to said second question object, said second response object, and said first question node object and correlating said second question, said second response, and said first question node object,

whereby said data structure is capable of use by the tree-based expert system software engine to select said first question node object by selecting the second question node object, following said second question node object to said second question object to pose said second question, matching a received answer to said second response object, and following said second question node correlation of said second question, said second answer, and said first question node object to said first question node object.