Computer integrated telephony system for the processing of 9-1-1 calls for service

• US 5,799,061 A
• Filed: 06/04/1996
• Issued: 08/25/1998
• Est. Priority Date: 04/26/1994
• Status: Expired due to Fees

• Current Assignee: Greater Harris County 9-1-1 Emergency Network
• Original Assignee: Greater Harris County 9-1-1 Emergency Network
• Inventors: Melcher, John R., Pickett, David L., Maw, Richard A.
• Primary Examiner(s): WOO, STELLA L
• Application Number:
  US08/659,121
• Time in Patent Office: 812 Days
• Field of Search: 379/45, 379/49, 379/50, 379/51, 379/88, 379/89, 379/214, 379/96, 379/94, 379/93, 379/58, 379/59, 379/60, 379/93.17, 379/93.19, 379/93.23, 379/93.25, 455/404, 455/457, 455/456
• US Class Current: 379/45
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems

Abstract

A machine executed method provides: (1) rapid, automatic, and virtually silent transfer of an incoming 9-1-1 call for service to the proper service provider or providers; (2) automatic transfer of caller identification and location information from a public safety answering point call-taker station to the appropriate service provider without further call-taker intervention; (3) elimination of the need for a call-taker to manually use detailed local maps such as a "KEY-MAP" to determine the location of a caller; and (4) digital recording of incoming calls. The digital voice and associated information is stored in a database to facilitate the rapid retrieval of the recorded call at a later time.

Claims