Communication system and method of providing access to pre-recorded audio messages via the Internet

• US 5,799,063 A
• Filed: 08/15/1996
• Issued: 08/25/1998
• Est. Priority Date: 08/15/1996
• Status: Expired due to Term

• Current Assignee: Benhov GmbH, LLC (Intellectual Ventures LLC)
• Original Assignee: Talk Web, Inc.
• Inventors: Krane, Leonard
• Primary Examiner(s): Hunter, Daniel S.
• Application Number:
  US08/689,868
• Time in Patent Office: 740 Days
• Field of Search: 379/67, 379/88, 379/89, 379/93.01, 379/10.01, 395/200.47, 395/200.48, 395/200.49, 704/270, 704/271, 707/501
• US Class Current: 379/88.17
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A communication system and methods for establishing pages with pre-recorded audio messages as additions to Web sites containing standard/multimedia Web pages (or alone at Web sites with no other Web pages). The pages with pre-recorded audio messages are accessible by telephone via the Internet, but not by computers accessing the Web sites via the Internet. A user can control transmission of the pre-recorded audio message to the telephone link by a voice command or by a command entered by the telephone keypad.

Claims

1. A communication system comprising:

a Web site server containing a page with a pre-recorded audio message;

a Web access server with communication means for accessing the Web site server via the Internet and for retrieving the pre-recorded audio message from the page in response to a valid access request;

a voice response unit in communication with the Web access server;

interface means for communicating between a telephone link and the voice response unit to generate an access request and for transmitting the pre-recorded audio message to the telephone link; and

index means for comparing the access request received via the telephone link with an index of the page, wherein the index means generates the valid access request if the access request matches the index.

2. A communication system as recited in claim 1, wherein the page is part of a Web site that contains a second page with non-audio information that can be accessed via the Internet by a computer.

3. A communication system as recited in claim 2, further comprising:

means for limiting access to the page with the pre-recorded audio message to the Web access server in response to the access request.

4. A communication system as recited in claim 1, further comprising:

means for allowing a user accessing the page with the pre-recorded audio message to control transmission of the pre-recorded audio message to the telephone link.

5. A communication system as recited in claim 1, further comprising:

means for allowing a user accessing the page with the pre-recorded audio message to hyperlink to a second pre-recorded audio message.

6. A communication system as recited in claim 1, wherein the pre-recorded audio message is stored by the Web site server in a digital audio source file.

7. A communication system as recited in claim 6, wherein the pre-recorded audio message is retrieved from the Web site server by the Web access server as digital data.

8. A communication system as recited in claim 7, wherein the digital audio source file stored by the Web site server is encoded with data packet instructions and stored in a compressed format.

9. A communication system as recited in claim 8, further comprising:

means for decoding and decompressing the digital data retrieved from the Web site server by the Web access server to regenerate the pre-recorded audio message and in accordance with the data packet instructions to transmit said pre-recorded audio message to the telephone link after the digital audio source file has been retrieved from the Web site server by the Web access server.

10. A communication system as recited in claim 9, wherein the means for decoding and decompressing the digital data retrieved from the Web site server by the Web access server is located in the Web access server.

11. A communication system as recited in claim 1, further comprising means for allowing the telephone link to generate a control signal which causes the Web access server to communicate with a second Web access server via the Internet.

12. A communication system as recited in claim 11, further comprising a second voice response unit in communication with the second Web access server.

13. A communication system as recited in claim 1, wherein the index means generates an access denied response if the incoming access request does not match the access name for the existing page containing a pre-recorded audio message.

14. A communication system as recited in claim 1, wherein the access request is generated from a signal originated from a telephone keypad.

15. A communication system as recited in claim 1, wherein the access request is generated from a voice.

16. A communication system as recited in claim 1, wherein the valid access request is generated only in response to a signal from a telephone keypad or a voice.

17. A method for providing telephone access to a pre-recorded audio message via the Internet, the method comprising the steps of:

storing a page with a pre-recorded audio message on a Web site server that is accessible via the Internet;

establishing a Web access server with communication means for accessing the page via the Internet and for retrieving the pre-recorded audio message from the page via the Internet in response to a valid access request;

providing a voice response unit in communication with the Web access server which is accessible by a telephone link;

providing interface means for communicating between the telephone link and the voice response unit to generate an access request and for transmitting the pre-recorded audio message to the telephone link;

comparing the access request with an index of the page; and

generating the valid access request if the access request matches the index.

18. A method as recited in claim 17, further comprising:

allowing a user accessing the page with the pre-recorded audio message to control transmission of the pre-recorded audio message to the telephone link.

19. A method as recited in claim 17, further comprising the step of generating an access denied response if the incoming access request does not match the access name for the existing page containing a pre-recorded audio message.

20. A method as recited in claim 17, wherein the access request is generated from a signal originated from a telephone keypad.

21. A method as recited in claim 17, wherein the access request is generated from a voice.

22. A method as recited in claim 17, wherein the valid access request is generated only in response to a signal from a telephone keypad or a voice.

23. A method for accessing a pre-recorded audio message via the Internet, comprising:

converting the pre-recorded audio message to a digital audio source file;

adding the digital audio source file to an existing Web site that contains non-audio information that can be accessed via the Internet;

creating a link to the digital audio source file at the existing Web site;

receiving an access request via a voice response unit in communication with a telephone link;

comparing the access request with an index to the link to the digital audio source file;

retrieving the digital audio source file via the Internet if the access request matches the index;

converting the digital audio source file into an audio file; and

transmitting the audio file to the telephone link.

24. A method as recited in claim 23, wherein additional audio information is added to the pre-recorded audio message to create a combined recording which is converted to the digital audio source file.

25. A method as recited in claim 23, wherein the pre-recorded audio message is encoded to a compressed format.

26. A method as recited in claim 24 wherein the combined recording is encoded to a compressed format.

27. A method as recited in claim 23, wherein the voice response unit decompresses the digital audio source file.

28. A method as recited in claim 23, wherein the Web access server decompresses the digital audio source file.

29. A method as recited in claim 23, wherein the transmission of the audio file to the telephone link can be controlled by the telephone link.

30. A method as recited in claim 23, wherein a non-audio control file is added to the pre-recorded audio message and then converted to the digital audio source file.

31. A method as recited in claim 30, wherein the non-audio control file is used to control transmission of the audio file to the telephone link.

32. A method as recited in claim 30, wherein the non-audio control file is used to allow a user accessing the digital audio source file to hyperlink to a second pre-recorded audio message.

33. A method as recited in claim 23, wherein the access request is generated from a signal originated from a telephone keypad.

34. A method as recited in claim 23, wherein the access request is generated from a voice.

35. A method as recited in claim 23, wherein the valid access request is generated only in response to a signal from a telephone keypad or a voice.

36. A communication system for providing telephone access to pre-recorded audio messages via the Internet, comprising:

a Web site server containing a page with a pre-recorded audio message;

a Web access server with communication means for accessing the Web site server via the Internet and for retrieving the pre-recorded audio message from the page in response to an access request;

a voice response unit in communication with the Web access server;

interface means for communicating between a telephone link and the voice response unit to generate the access request and for transmitting the pre-recorded audio message to the telephone link; and

index means for comparing an access request received via the telephone link with an index of pages containing a pre-recorded audio message, wherein the index means either generates the access request in response to a valid access request that matches an access name for an existing page containing a pre-recorded audio message or generates an access denied response in response to an invalid access request that does not match the access name for the existing page containing a pre-recorded audio message.

37. A method for providing telephone access to a pre-recorded audio message via the Internet, comprising:

storing a page with a pre-recorded audio message on a Web site server that is accessible via the Internet;

establishing a Web access server with communication means for accessing the page via the Internet and for retrieving the pre-recorded audio message from the page via the Internet in response to a valid access request;

providing a voice response unit in communication with the Web access server which is accessible by a telephone link with interface means for communicating between the telephone link and the voice response unit to generate the access request and for transmitting the pre-recorded audio message to the telephone link; and

comparing an access request received via the telephone link with an index of access names for a plurality of pages which contain pre-recorded audio messages to determine if the access request matches an access name of the index and generating the valid access request only if the access request matches one of the access names of the index.